Using LiveChatAgent,com’s 24/7 Live Chat Agents, you can now qualify every visitor to your site as a potential lead any hour of the day or night. Best of all this happens live & in real-time and can be monitored by you using our in house software at your location. Your new online sales agent will proactively invite people on your website into chats to generate new qualified leads that you would have missed in the past. Your sales team can then contact that customer back before the visitor has time to move onto your competitor’s site.

We provide you with all the info you need to contact the lead and close the sale. If you are using an online e-commerce shopping cart our agents will push your visitor to the cart quickly helping them find the products they need to help reduce abandoned carts. In the online market place there are simply two things that matter to any customer, pricing and quality of service but without quality customer support, even the lowest prices will not build a loyal customer base. By integrating high-quality, personal, LiveChat customer support into your web site, you can finally create an online 24/7 presence that will inspire confidence and loyalty from your customers, while increasing your sales on average of up to 35%. Our professional and highly skilled LiveChatAgents greet your visitors when they visit your website and assist them through their entire visit.

Our Live Chat Agents try to convince your website visitors about your products and services and answer any queries they may have. They then try to generate sales leads, and cross-sell other related products to your customers resulting in higher sales. Increase Sales - Reduce Costs - Increase Customer Satisfaction by providing real time assistance. You can now resolve issues at the point of sale enabling customers to complete their purchases.

Just a few reasons to use chat on your website and select LiveChatAgent services and software.

• Live Chat also allows you to sell additional products and services by offering special deals and cross selling. - online, your operators can handle multiple calls concurrently while at the same time not incurring phone charges.
• Providing real human interaction and instant problem resolution, customers have a positive experience and are much more likely to return when making future purchases.
• By providing clients real-time SEO reports and tracking everything from chats, visitors and PPC expenses and more.
• Our detailed reports allow you to quickly adjust and identify your best marketing outlets for better ROI.
• Start to create quality customer relationships providing human interaction in a traditionally impersonal medium gives a distinct edge.
• You are able to monitor what each potential customer is viewing on your web site along with their path through your site, all in real-time including details like name, referring url, advertising source and more.
• Online customer service agents can greet customers and offer assistance as they would if they were in a physical store, allowing the customer to have a unique and personalized shopping experience while visiting your site.
• Customers are 3 times as likely to make a purchase, and will purchase 35% more if they have chatted with a live sales representative.

An average customer service call via telephone lasts 30 minutes, with a great majority of that time spent on hold. This lag-time defeats the convenience and immediacy that makes online shopping so attractive - and the sale could be lost. With LiveChatAgent live-chat, that time can now be reduced to as little as 2 minutes from start to finish with little to no 'hold' time, increasing your chance of closing the deal.

Online customer service agents (LiveChatAgents) are able to handle several chats simultaneously, being able to better serve a larger number of your customers. They Save You Money!

Along with that 30 minute traditional phone support call comes long distance charges and 800 service fees. Utilizing LiveChat over the internet, it is possible for businesses to save up to 80% on their sales and support communications costs! You can also eliminate the need for your own customer service centers because LiveChatAgent allows customer service, as well as sales and technical representatives to be location independent while remaining constantly in touch! By reducing overhead and keeping costs low, profit can be kept up. You can finally achieve low costs while maintaining quality, personal, EFFICIENT, customer support.