Why live chat for insurance services?
Well, it’s all about customer relationship when it comes to the insurance sector. As a matter of fact, it’s this relationship that brings more business and referrals.
Do you know what’s the best way to develop this relationship?
Yes! It’s a 24/7 live chat assistance that enables your support team to engage with visitors. The service effectively helps the prospects and customers to get their questions answered and the agents to provide the quotes, handle claims, and guide them to make the necessary decisions.
Here’s why actually your insurance services need to be empowered with a live chat assistance:
People seek for your help online:
As a matter of fact, around 38% of consumers get to know the insurance products online. Customers today are smarter than ever and they rely on thorough research to get exactly what they need. However, while they browse through a number of options online, they may have a lot of queries popping up in their minds. That’s where highly knowledgeable live chat agents can guide them.
24/7 live chat decreases your AHT:
With live chat features such as video chat, screen sharing and co-browsing customers can be explained the problem-solving procedures visually. These features not only make it easy to explain lengthy issue resolution procedures but also reduce the AHT (Average Handling Time) to a great extent.
Allows a secure data transfer:
A 24/7 live chat service on your insurance website enables an easy file sharing between the agents and visitors. Both the parties can easily upload and download files directly with one another in the chat window itself. Live chat, in a way, allows the agents to safely collect sensitive information directly in the chat window.
Enables to provide a personalized customer experience:
Personalized customer service is all the rage today. It’s what the customers love. However, such a customer service can be provided if and only if the live chat agents have the required customer information and the best way to do this is a pre-chat survey. The survey helps have an access to every bit of customer information and deliver a tailored customer service right away.
Provides an instant access to policy information:
With a highly efficacious live chat service, you can leverage the power of canned responses and FAQ pages. The canned responses help fasten up the mundane but necessary customer tasks. This frees the live chat agents to focus on more important tasks rather than answering the frequently asked queries. Thus, the customers can effectively be guided to make decisions and understand important policy information.
So? Ready to get a 24/7 live chat assistance for your insurance company?