Live chat is the perfect web service which gives your customer the liberty to communicate or “chat”, in real time with a real live person as the company representative, on whose website the visitor is visiting.
Live chat has a real lot to offer B2C and B2B companies who are indulging in marketing their products on the website.
There are a lot of benefits associated with live chat.
Live chat increases sales and conversions. The major factor which impacts sales and conversion is the customer satisfaction and trust. So basically how to build the customer trust?
Just imagine a situation. You are there shopping online and are just about to make the payment and suddenly you realize that you are facing some problem and the business hours are running out. Well you shall be panicked.
But with the powerful widget ‘live chat’ at your site, there is simply no need to crash. Live chat is there at your site 24*7, that is round the clock. You can easily get in touch with the chat agent at the companies website and and get all the assistance required to make the payment. As simple as that!
Not only this the customers can also get the products compared and the details, specifications which they might be finding difficult to analyze.
Just the thought that there is someone at the website to help when you need assistance, boosts the confidence of your customers and delights them.