Have you ever given a thought as to what your customers want? Assistance! But when do they want it? It is said by the social media and marketing consultants Brian Hongiman, “ If your business doesn’t put the customer in charge, then you’re not likely to succeed in the future.”
Keep a track of your visitor’s activities
With live chat, the chat agent can monitor the visitor’s activities on your website in real time. The chat agent can also make out as to which pages the visitor had been browsing, for how long had he been on a particular page and what are the footsteps which he took to be there at your site. It also guides you to the products he may be looking for. Even the chat agent has the access to his previous chat records which makes him look like a super hero as the visitor is not required to rehash his entire history.
Increase sales conversions
According to a study, it was revealed that the best feature that a website can offer is real time assistance to the visitor shopping online and this is possible with live chat. With live chat you can get all your queries and concerns solved instantly and this is a great satisfaction for your client as he can continue on his shopping expedition.
With live chat, a hike in sale is also observed as the savvy agent can make the customer aware of more products that may be matching their interest or requirements.
Live chat is a bundle of joy in a small widget!
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