Live chat is a platform that lets your visitors chat with your help desk at the website or in other words it enables you to chat with visitors of your website. Live chat also allows you to transfer files. And it also benefits your business when compared to email, phone support, instant messenger and a lot more other communication platforms.
Here are some of the biggest live chat benefits.
Reduced Expenses
There is no doubt that phone support has been the most traditional customer support for your business, however it can be very costly, regarding in terms of toll charges and even person per costs.
But with live chat there is no reason to bother. It is a more than quality email provider and a real lot cheap than your conventional phone support.
According to 2012 Aberdeen Group Report it has been revealed that it is common for companies to save as much as 50% on support channel employing live chat versus having traditional support like telephone.
The alluring feature of live chat is also that it allows your operators or simple to say live chat agents to multitask and help several visitors at a time. On an average , it has been witnessed that a single agent can handle three or more chats simultaneously, when trained properly.
This incredible live chat benefit is called multitasking as it allows a few live chat agents to do the same amount of work as done by many phone support employees.
Hence live chat is cost effective.
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