There is nothing as important as too much data. Live chat leverages you with an additional layer of data to your existing tracking and attribution tools. Continue reading “Live chat gathers important data”

Today the expectations of the client for customer support has reached heights. Having the traditional customer support like phone and the email have become the default standards for most of the companies. And if you want to differentiate your business and improve the customer experience then it is a must for you to give our customers access to on demand support. Continue reading “Live chat and the consumers expectations”

If your business is using live chat, they are sure to witness an overall decrease in the service costs in supporting online customers. Live chat as we all are aware, products immediate responses to the queries of the customers and satiates the customers. The customers are thus delighted to use live chat. Continue reading “Live chat marks reduced service costs”

Incorporating live chat at your website increases your sales and conversions. With live chat you are able to answer the queries and the concerns of your customer right at the moment, and this helps in increasing conversions and sales. With a recent study it was seen that the chat increases conversions round about to 20 percent. Continue reading “What are the advantages of having live chat on your website?”

Live chat has not only become the leading method for providing the best online customer support but also it yields the highest satisfaction rates among the customers. Continue reading “Customers love live chat”

You must have witnessed the little chat box at the websites frequently. Live chat has a real lot potential for B2B and B2C companies that are marketing their products and services on the web. In todays competitive scenario being able to answer your customer questions and answers in real time is the best thing a business can offer. Continue reading “Benefits of live chat!”

Live chat is there at you website to provide instant response to your customer queries. It leaves your customer satisfied and happy. Continue reading “Live chat is convenient for customers.”

When you offer a live chat option at your site, it provides loads of new leads that can increase sales by 30 percent. And the biggest amazing factor is that you do not require to spend a single penny for it. Isn’t it great? Continue reading “How to increase sales using live chat?”

According to a recent report, it has been witnessed that there is a significant growth of live chat across the US and UK and there are more than 65% of American online shoppers who have been engaged in live chat than as compared to 50.4% in the previous years. However the statistics is a bit low in UK but is still on hike! Continue reading “Live chat is the best practice!”

Just having live chat support at your website as a customer support channel reduce the customer service response time and also enhances the customer satisfaction. There are majority of businesses that are failing to efficiently use their website to provide relevant information to their potential customers. Continue reading “Live chat increases website revenues.”