Live chat is the fastest way to engage your customers in real time. It simply gives your brand a voice and also helps to build a meaningful relationship by talking to the customers over live chat. With live chat you can also increase the chances of high value engagement and even hike sales by using proactive chat which helps you to reach out to your customers. Continue reading “Live chat gives your potential customers instant responses.”

There is an excellent way for the small customers to compete with big players in the market and that exceptional way is excellent customer service. Before online shopping came into existence , the advantage that small business had over the big box stores was that they treated customers like people rather than numbers, and delivering great expertise in their market. Continue reading “Live chat to increase sales conversions”

Live chat is the most admired and adored quality customer service channel not only by the customers but even the businesses. Continue reading “3 Ways to share visual contents during live chat”

Live chat is the exceptional way to communicate with your online customers. A study made by the Forrester shows that live chat is the most preferred customer support channel and is favored by more than 44% of respondents who connect with the operators in real time. Continue reading “Live chat- Engage upfront with online customers.”

What is it exactly that you can do to set yourself apart from other businesses and to make your customers keep turning to you? The basic is to come up with a strategy which generates a positive perception about your company and projects the value in the mind map of your customers which can hike sales. By just showing your customers that your business offers more value and care for your customers as compared to others, you can become the ideal choice to which the customer shall aleays turn whenever he is there to make a purchase. Continue reading “Live chat – Easily accessible customer services”

When you have live chat at your website, it simply delights your customers as the service response time decreases and there is an increase in customer satisfaction. Still there are majority of companies who do not use their website to its full potential in providing information to the prospects. Continue reading “Live chat increases web site revenues”

It hardly matters which industry you are in, you do have some sort of customer service support. You may be using the conventional customer support channels like an email address or telephone support for the customers and visitors to get the important questions answered. Continue reading “The basics of live chat”

Now if you are on a eCommerce website and you have a problem while at check out, you do panic, thinking to yourself, “What would I do, if the business hours passed and I do not have any one to help me to finish my order?”

Well, it’s the time to chill! You may be noticing a small box, with a friendly face and that gives you a sigh of relief. Yes it is the chat box. Continue reading “A secret to successful live chat support : Quality assurance”

Your customers want to reach you whenever they confront any problem. This also may happen out of business hours. Live chat, gives your business the opportunity to interact with the customer representatives thus reducing the response time and also the backlogged requests while encouraging the customer satisfaction. Continue reading “Live chat is there round the clock at your website!”

Live chat provides immediate response to your customer queries. It is there at your website to guide your visitors while shopping online and answer to their concerns. Despite providing support and added data it also helps you augment your email list with its immense potential.

Continue reading “4 ways to grow your email marketing list with live chat – part II”

Email marketing has seen both up trends and down trends but at present it is an all time high! The businesses just want to generate leads and keep them engaged. You require to put in efforts as your leads need to be hot otherwise you are just wasting energy and resources.

It is an interesting phenomenon that live chat and email marketing, both business go hand -in-hand. Continue reading “4 ways to grow your email list with live chat – Part I”

Today the consumer expectations have touched new heights and having customer support via phone and email have become the default standards for most of the companies. Now the crucial demand or your business is to differentiate it and with just emphasizing on product and services will not set you par with your competitors. Continue reading “Live chat provides a positive customer experience”

The most effective customer service which is designed to simply reduce all the effort of the customer at every stage of shopping is live chat. Live chat is the ultimate customer service not only just after a sale or when a problem persists but at every breakpoint. It gets in touch with the customer at key drop off points when the customer is about to abandon the shopping cart. Continue reading “Benefits of live chat”

The most important profit booster of all and the one that is sorely overlooked by most of the companies is the opportunities for cross-selling and up selling that is provided by the live chat sessions. And do remember this is just not the end here in fact there’s a lot more to gain. Continue reading “Live chat opens the door for up sell opportunities”

There are many live chat programs available in the live chat market all claiming to be the most easiest, most affordable and even the most used services on the web. But you should try to figure out what does this mean for your customers? Continue reading “How to enhance sales with live chat?”

If you are deciding to implement a new customer service channel for your business then you need to consider a variety of factors before you make the final choice. A recent data from Software Advice surveys on customer preferences and discussions with the companies that offer live chat as customer service. Continue reading “The impact of demographics on live chat customer service”

As in a real brick and mortar shop, you have more opportunity to convert a prospect to a customer since you can approach to them, talk to them and offer help. Online is no different. Live chat is there to bridge the gap between the two experiences and make sure that the customer feels valued and builds trust in the business. Continue reading “Live chat improves conversion.”

Live chat option has become the most popular and in demand for many types of businesses. Whether live chat is used an option to provide support or just to answer questions from potential customers, it is an extraordinary tool to hike both sales and conversions. Continue reading “Live chat increases sales and conversions for online businesses”

Live chat is there at the website that proves to be the ultimate customer support channel. It delights your visitors by giving instant response to their queries, answering to the concerns they may be having because of which they have been reluctant to click the ‘buy’ button. Despite giving the exceptional customer support, it also lands you with some additional features too!

• Proactive chats – There are times when your chat agents are free. That moment you can set your software to start chats pro actively on their behalf. In this way you will be able to reach a lot more customers. But do make sure that the chat does not starts in an intrusive manner which may force the user to manually close the chat so that he is able to continue browsing.
• Offline mode – This is the circumstance when there is no chat agent online. Here it is up to your business to choose whether chat client simply disappear or turn into a contact form.
• Canned messages – Many a times there are questions which are asked by the customers frequently i.e FAQ. Even the greetings or signing off phrases that are used often can be canned. These canned messages saves a lot of your precious time. However be sure not to overdo it as it may give a robotic feel if your answers are not customized to your clients question.

Live chat is also simple to implement at the website and cost effective too.

 

 

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