Are you aware that 66% of the customers are to spend more money with a company who ought to provide excellent service? Welcome to the era of the customers where the business are to succeed and fail based on your customer service. Continue reading “Convenience drives conversion with live chat!”
You really do not need a master’s degree in marketing to realize the impact of quality customer service and its essence to the long-term success of your business. Continue reading “Live chat – Improved customer service and loyalty”
We are all aware that live chat is a platform that enables you to interact, in fact chat with your visitors at your website. What you may not be aware of is, how live chat benefits your business when compared to email, phone support or simply any other instant messenger service and different communication platforms. Continue reading “How is live chat cost effective?”
It has been a common site for you to see the chat box on websites. You may even have used the live chat function on a business site to get your question answered about a product before you are to make a purchase. But have you ever given a thought of adding live chat at your own website as a sales and customer service tool? Continue reading “Live chat increases conversions and sales.”
Live chat is supposed to be becoming important and profitable as a customer engagement platform. According to various studies it has also been reported that the customers say that having a live person answer their question while they are in the middle of an online purchase, Continue reading “Why should you go for live chat?”
Well, relating to the present scenario, there is no such thing as important as data. Live chat provides you with an additional layer of data to your current tracking and attribution tools. Continue reading “Live chat gathers important data”
There are many departments where paper work can be reduced to the minimum and consequently, the workforce can be reduced and shifted online, and people can be motivated to visit the website rather than visiting the physical office. This is possible by including more efficient tools like live chat at your website. Continue reading “Create virtual department with live chat!”
Adding live chat at your website is a real blessing for your business and you can say that it is not only useful in the times of financial crisis, but there are many other benefits which are apparent in a bigger form at difficult moments like budget cutbacks and financial severity. Continue reading “Live chat saves billions!”
The very basic factor which is making live chat popular among customers is its on- demand support. Live chat at your website is there to support your customers with their concerns and queries round the clock, that is 24/7. Continue reading “Live chat makes customer service available 24*7”
When you are adding live chat at your website, other than giving awesome customer support, you are also landing them with other benefits of live chat to enjoy! Augmenting live chat at your site is decreasing the customer service response time and increasing your customer satisfaction. Continue reading “With live chat you have chat logs!”
Today the consumers expectations have reached heights and providing support via phone and email have become the default standards for most of the companies. So if you need to differentiate your business and stand out among your competitors, you need to go to that extra mile and put in your efforts. Continue reading “Live chat loved by businesses too!”
Live chat, as we all are aware is at your website, providing the exceptional customer service. With live chat, the visitors, customers and your potential prospects can get all their concerns and queries answered by a live person and in real time.
The online shoppers who are at your website browsing are in a haste. If they encounter any problem, they are least interested to call the concerned business and get mugged in the number tree or draft an email and wait for a day or two for the response. They are eager to get quick replies, at the very instant so they can make the purchase.
If not supported with such a customer support, it will just encourage them to leave your site and move to your competitor’s website to check out their products and services.
But if you are offering live chat at your site, that itself is enough to boost the faith and confidence of your clients in your business. The people are getting immediate assistance and they do not have to wait in telephone queues or for an email response.
Even due to live chat the customers are more than twice as likely to purchase products and services after getting assistance with live chat and communicating to your staff.
The bottom line is that they get their questions and concerns answered before they leave your website with live chat. With live chat the customers not only build trust in your products and services but also are satisfied and delighted.
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The rapid diffusion of information had made the customers more informed and smart which has heightened the level of expectations they are having from the businesses. If you desire to present yourself as a customer centric organization, then you really need to grasp the customers nerves by offering them the great customer service and support and that also not only in business hours but round the clock. Continue reading “Live chat gives you constant accessibility”
You must be aware that live chat is a platform which helps you to interact with your visitors at your website. Live chat provides instant response to all your customer queries and concerns in real time. At times the customers are hesitating to make purchase as they are engrossed with doubts. Continue reading “Live chat improves customer service and loyalty.”
When you are adding live chat at your business website, it simply decreases the customer service response time and enhances the customer satisfaction to great level. Still there are many companies who are not able to use their website to its fullest potential. They fail to provide information to their potential customers. Continue reading “Live chat customer service benefits and advantages”
Live chat at your website is there to provide instant responses to all your customer queries and concerns. With live chat, your clients get quick response.
The customers today, are least interested to call your company or draft an email if they are shopping online and encounter any problem. Continue reading “Live chat means quick response”
The most important and adorable feature of live chat is that it is available when your customers need it the most. As we see today e commerce is growing steadily and there are many retailers who are seeing majority shift of sales occurring online rather than offline. Continue reading “Live chat helps the customers when they need it.”
The companies have developed channel and product-specific support models which are competing for supremacy. But in the eyes of the customer you are still a single organization.
There are 60% of the customers who are interacting through different channels irrespective of time, place device or medium, customers expect consistency. Continue reading “Listen when your customers need you with live chat”
The consumer expectations have reached new heights. Getting phone and email support have become the default standards for most of the companies. Continue reading “The importance of live chat”
Live chat is providing the most optimum customer service and is indeed yielding great results. You are sure to improve your sales significantly if you are using the chat option to quickly resolve Continue reading “How to improve sales with live chat”