The key differentiator for the success of any business is strong and lasting customer relationship. Your customers are there online and dealing with them online and earning their trust sounds tricky task but once you build a strong relationship with your customer. They are sure to spread a positive word about you business on all online media portals. Continue reading “Live chat : Builds relationships.”

If you want to increase revenues it is important for your online business to have strategies that will not only encourage abut even compel the clients to purchase heir goods and services. This requires you to understand the needs of your clients and come up with techniques to captivate them. Continue reading “Live chat : An effective technique to attract and retain more customers”

The problem online stores are witnessing currently is abandoned shopping cart which is a real bad news for the business. Even it is not sure that when a customer adds a product to his shopping cart he will make a purchase. This is a real frustration for the online store owners when there is an upward increase in cart abandonment. Continue reading “Live chat : Offers real time chat support”

There are several factors which need focus if you want to attain long term success. Having customers demands and needs met, will help the companies to increase sales and even customer retention. The business require to come up with strategy which can enhance customer satisfaction at each point and also ensure consistent profitability. Continue reading “Live chat : Pleases customer consistently”

If you are a small e Commerce retailer, it is very important for you to effectively engage every customer who is there at your website. The basic two factors that will enhance your sales are a unique selling proposition for your online customers and building trust among your customers. Continue reading “Live chat : Offer around the clock interactive customer support”

With the presence of several online stores, the customers have been the freedom and option to choose from a miraculous range of products and services. This has created a great deal of competition for business. Keeping this in mind it is important for the online business to raise and establish a strong customer base. To do so you have to clearly adopt a strategy as it plays a decisive role in making your business secure its market position. Continue reading “Live chat : Offer a memorable customer experience”

Live chat is all about lead generation, increase conversions ans customers service. It is a myth that live chat can only be utilized as a support tool, however the fact is that live chat is very effective in generating leads and increasing conversions. Continue reading “How to use live chat effectively?”

Great results are to be enjoyed with good customer service hand in hand. You are to improve your sales if you are using live chat to quickly to resolve the issues of your customers and this just makes them in fact bounds them to come back for more good service. Continue reading “How to enhance sales with live chat?”

These day there are small business which sell their products and services online. For such business live chat is a must as it will enhance and boost their conversion rates, increase their brand awareness and shall also develop customer loyalty and even customer retention. Continue reading “How Small business can benefit from live chat?”

Live chat is a simple and a new way to interact with your visitors at the website. It is used for the prospective customers to help them with their buying decisions and even for your current customers who require any support with a product that they have already purchased. Continue reading “Live chat enhances the online shopping experience”

Live chat is one of the most popular ways to communicate with business in the present scenario. It gives you the ability to contact the company from any where and that also at any time. Live chat is supposed to be an effective customer service support today. Continue reading “Canned messages : Speed up the live chat process”

A study by Bold Software revealed that people who use live chat at least once in a week (40%) are seen to make more purchases than those who don’t (22%). It was also seen that 38% of the respondents have made purchase due to the interaction with the live chat agents. Continue reading “Features of live chat”

Just imagine you are in a store and you are loaded with confusion or complaint. But instead of communicating with the sales representative you are asked to make a call or write an email. And after that you are supposed to wait for the representative on the phone or for 12-24 hrs for the reply of your email. It just sounds ridiculous, isn’t it? Continue reading “Live chat is another mean of communication”

Live chat is supposed to be the unsung hero of customer service. It is not alluring, captivating and flashy as Facebook and Instagram or a social butterfly like Twitter or as buttoned up and business like as LinkedIn. But when it come to show outputs and prove work efficiency , undoubtedly live chat which has an upper hand. Continue reading “Live chat- The unsung hero of customer service!”

Just having an immediate response to your customer is no doubt a huge confidence booster for your prospects and your potential customers. In a Forrester Research study, 44% of the customers have said that getting a question answered by a live chat agent in the middle of he on line shopping excursion is the best and awesome feature a website can offer. Continue reading “Live chat is comfortable for customers.”

Live chat is being claimed as the most easiest, most affordable and even the most used services on the web. But how can your potential customer exploit it to the maximum extent? Being a business owner you need to translate the live chat conversations into measurable sales. Continue reading “Live chat offers immediate solutions”

From a recent Software Advice survey on customer references and discussions with the company that offer live chat as a quality customer service channel, a lot of facts have been revealed. Continue reading “How does 'Demographics ' impacts live chat?”

Live chat is something that lets you to get connected with your customers right at the website itself. A very convenient place as the customer is already there itself with all his confusions and bombardments. What better place could be there in the world to get your problems resolved than the website itself and that also just clicking a chat button at the website. Continue reading “Live chat helps to increase order value”

Adding live chat to your website simply means decrease customer service response time and enhance in customer satisfaction. There a lot more companies that fail to efficiently use their website to its fullest potential and to immediately provide relevant information to the visitors which might turn to paying customers. Continue reading “Live chat : Benefits and advantages.”