Live chat is simply a new way to interact and communicate with visitors at your website. Probably it’s the visitor who initiates a chat request when he encounters a problem or query by clicking an icon on your website. Continue reading “What is live chat support?”

Giving excellent customer service is the best way for small business to compete with large players in the market. Live chat is the perfect tool giving small businesses a way to provide the personal and human touch on line. Continue reading “Important live chat feature”

Live chat is the most popular customer service support currently. You don’t have to be a marketing expert to know that quality customer service plays enormously in enhancing your business reputation and sales too. Continue reading “Live chat – the most popular customer support”

Good customer service is something which can go hand in hand with great sales results. Live chat is used to resolve the problems of your customers speedily by giving them instant responses. Therefore the customers are bound to come back for more good services. Continue reading “How does live chat increase sales?”

You can get a vivid idea here with the info graphic how live chat can be used to increase sales and for lead generation. Continue reading “How to improve sales (Info graphic)”

Live chat is all there to provide convenience to your customers. Live chat provides instant responses to your customers queries. 44% of on line customers say that having their questions answered by a live person in the middle of an on line purchase is the best feature that a website can offer. Continue reading “Live chat providing real time convenience to the customers”

There is no need to be a marketing expert to know that a quality customer service plays a huge role in your business. The customer are the ones who spread a good word about you and also helps you to grow your customer base. Continue reading “How live chat supports your customer?”

Live chat provides millions of benefits to their customers. They are all there to enhance the customers on line shopping experience. For a customer, there is nothing more irritating then waiting for an answer while in the middle of their shopping excursion. Continue reading “Live chat and its customers benefits”

Live chat has become the most favorable customer service support of these days. It provides the customer with sheer pleasure making their on line shopping experience awesome. With the help of live chat your customers can get support on their demand. This property of live chat getting support on demand makes it different and versatile from other customer service supports. Continue reading “Live chat provides multitasking”

Live chat is the ultimate customer support which is there at your website 24*7 to land your customers with an ultimate experience. With live chat your customers will be able to get in touch with you whenever they find themselves in a fix. Continue reading “Live chat is there 24/7”

In the digital world there is nothing more important than data. Live chat provides an additional layer of data which augments our existing tracking and attribution tools. The data which you receives differs according to the platform, however in general live chat delivers Continue reading “Live chat helps you to collect data”

The consumer expectations of customer service have reached heights. Providing customer support via phone and email have become the default standards however if you want to differentiate your business you have to improve the customer experience as well as it is important to give support to your customers on demand. Continue reading “Enhance your on line shopping experience with live chat”

Live chat is something where you are responding to a customers immediate needs and queries. There can be different possible endings and you have to lead your customer to the right one. Continue reading “Why do you need a live chat?”

Live chat is simply a new way to interact and communicate with your website visitors. Probably it’s the visitor who initiates a chat request when he encounters a problem or query by clicking an icon on your website. Continue reading “What is live chat support?”

We are all aware that quality customer service plays an important role in business. Your customers are the one who spread a good word about you and help grow your customer base. Majority of the websites are providing live chat support to provide customers with real time answers to their queries. Continue reading “Live chat – Increase conversions and sales”

It has been shown and proved by industry surveys that 63% of millennial prefer live chat to be their basic customer service and support channels over the traditional contact channel. Another survey by Accenture also showed that purchases made by millennial will make a total share of 30% of retail sales till the year 2020. Continue reading “Live Chat, The Next Contact Channel Revolution”

Live chat is a must for any on line business. It increases the conversion rates and also has an impact on the brand reputation, customer happiness, customer retention and inbound marketing. Live chat provides real time support and there are tons of advantage which adds ti its efficiency. Continue reading “What are the top 5 benefits of live chat software?”

Live chat, we are all familiar with. It is an indispensable, powerful, robust, influential tool at your website which makes your customers happy, makes your business happy and provides excellent results.

Now proactive live chat is also an important tool for increasing your conversions. Here the chat agent, instead of waiting for the customer to initiate the conversation, he himself will be the one to initiate the interaction. Continue reading “What is proactive live chat?”

Live chat, nowadays has become the standard practice for everyone in the e-commerce industry. The traditional phone and email support are still popular and important but they are there with cost and efficiency pitfalls. But growing business with live chat can be something between mediocrity and meteoric success and makes a good sense too. Continue reading “Why live chat will benefit your business?”