The majority of people who are browsing your site are interested in using live chat to get immediate assistance than making a phone call or writing an email and waiting for the response. Live chat with its charming and addictive features of giving immediate assistance is surely to lead your business miles ahead. Continue reading “Live chat gives your potential customers instant responses.”
With live chat the entire experience becomes awesome for the customer as well as for the business. We know that live chat is loved by the customers as it provides real time answers for the queries and even resolves any concerns and doubts of the client. Continue reading “Live chat is cost effective”
There are a lot more e commerce websites that have been adding up live chat to provide real time answers to their proud customers rather than having customers leave their websites. Real time chatting with the customer not only builds up immense confidence of the customer in your business but also helps you to enhance your conversion sales. Continue reading “Live chat provides real time convenience to customers.”
For a customer there is nothing annoying than being put in a hold queue with a classical music or simply 90’s pop in the background. Even there are chances of not being able to get the assistance when you are badly in need of it. But now there is no need to bother. Live chat is there to simply eradicate all the frustrations of your life when it comes to on line shopping. Continue reading “Live chat gives you immediate assistance”
Live chat has a advantage for both its user as well as the brand. For brand, live chat provides direct communication with the customer very much on the website itself and is available for the customer when they need it. This is of utmost importance to the customers as at times they do face problems regarding finding specific products on the site or comparing products. Even the clients can be helped while making their purchase decisions. Continue reading “Live chat is a powerful widget at your site”
The most awesome customer service innovation in the last few years is supposed to be live chat. While big companies had access to it for last several years, the smaller organizations, looking at the positive response have started building fondness for live chat. Continue reading “Live chat provides a solution for all”
Live chat is one of the best and the easiest way of interacting with the company, a best way to get in instant communication with the organization. It has become one of the most adored on line support and also results the highest satisfaction rates among its customers. Continue reading “Customers love live chat”
There is nothing important as compared to data in this Big Data world. Despite having wonderful features like multitasking, 24*7, cost effective simple to integrate , live chat also provides an additional layer of data to your current tracking and attribution tools. The data which you gather differs according to platform, but in general live chat delivers Continue reading “Live chat lands you with quality data”
The key to success for your business lies in differentiating your business and giving your customers an awesome experience. So what is the basic concern of the customers? Of course the superb and uncompromising quality of your product and on-demand support. Continue reading “Differentiate your business with live chat”
With the availability of so many options at the customers end their expectations are escalating by leaps and bounds. So if you don’t give them that extra concern and show them, in fact, make them feel that, ‘ yes they are taken care of and they are in good hands‘ you will not be able to realize your business objectives any how. Continue reading “Live chat is there 24/7”
According to e consultancy live chat seems to mark the highest satisfaction levels of any customer service channel. It states 73% satisfaction rate with live chat, 61% for email and 44% for phone. These statistics are conveyed from eDigital’s Customer Service Benchmark who conducted a survey on 2000 customers and their experiences on different customer channels. Continue reading “Live chat yields the highest satisfaction rates”
Live chat at your website allows your customers to easily get in touch with your customer representative support. The agents in turn assist them with any queries regarding the products and services thus enhancing the customer shopping experience and of course the company revenues. Continue reading “Live chat gives you priceless customer feedback”
The majority of companies are failing to provide immediate information to their potential customers. This really hampers the sales and even your business. In the competitive era you have to be a step ahead of your competitor. With live chat at your website you can surely avail the goals. Continue reading “What is Live chat?”
Live chat provides real time convenience for customers. According to Forrester research there are 44% of on line consumers who say having a question answered by a live chat agent in the middle of an on line purchase is something which really delights them. It is also the best feature any website can offer. Continue reading “Live chat provide real time convenience to customers”
Having a real person walk through while you are making a purchase is highly influential. He can guide you with a word of wisdom or can even help you in finding what matches your interests. Sometimes just by enlightening you with the customer reviews or even the sales person can impact your purchase decision. Continue reading “Live chat: Increase conversions and sales”
Today there a lot of e commerce websites who are having live chat support at their website to provide real time answers and resolve the doubts of the customers. Real time chatting with a real live person that is the customer support or the live chat agent not only builds customers confidence while they are shopping but also helps to improve your conversion rates. Continue reading “Live chat saves money”
Selecting a software for customer support and service can be a daunting task at times for many business. Once a system is selected and implemented many businesses are motivated to continue using the same regardless of the challenges they encounter just avoiding the need to transit to a new system. Continue reading “Live chat implementation is quick and painless”
Today the consumer expectation of customer service has reached to heights. The default standard for most of the companies of providing phone support and email support is still prevailing, but if you want to differentiate your business and fascinate your customer by giving them an incredible experience you have to think for something extra. That is give your customer on demand support. Continue reading “Enjoy multitasking with live chat”
Before going for any customer service channel there are many parameters to be considered before making a choice. Extracting data from a recent survey on customer preferences it has been seen that live chat is the most preferred customer service channel among the users and even the companies love live chat. Continue reading “Live chat as a customer service channel”
Imagine you are in a store and you have a compliant or a simple query. But instead of having an interaction with a sales associate you are asked to make a call or write an email and then simply wait for the other party to get back to you on line or mail. Isn’t that ridiculous? Most probably you will be fed up and just leave the store. This same example is also applicable on on line stores too. Continue reading “Live chat is another mean of communication”