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Want your Potential Customers to opt for your brand? Read on!

Irrespective of their size, most of the business houses across the globe fail to serve their customers round-the-clock in the most literate sense. If your business house is also a part of this list, you can’t afford to ignore this piece. The success of your brand lies in your ability to convert a large number of your potential customers into your customers and ultimately, into your loyal customers.

Your inability to serve your customers on a 24/7/365 basis is the reason why you are not as successful as your competitors. Therefore, you should never allow your potential customers to be alone on your website. Before visiting your website, your customers should not look at the watch. You need to be in touch with them before as well as after the sun rises.

The increase in the number of players in the market selling the same products and services has made our lives easy. Today, there is no dearth of options and if you are not just a click away from your customers, there are many who are. So, allowing something as petty as time to be between you and your customers will sooner rather than later be detrimental for your brand.

So, do you need to worry? No! All you need to do is to ensure that you are always present on your website in order to make your visitors feel at home. How? By offering a live chat service to your customers. There is no dearth of live chat service providers across the length and breadth of this world but you need to hire the one who is the best in the business. So, now that you are looking for quality voice chat agents, you should visit livechatagent.com, a leader in serving customers according to their expectations 24/7/365 and make that 24/7/366 if it is a leap year.

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Rules On How to End Your Live Chat Session

Last moments can shade an entire memory. Customers generally want to feel protected in their purchases, and that becomes simple when a sales associate makes you feel appreciated. It’s a lesson for all live chat support agents which they need to learn is how you end a chat truly matters. Here are some rules of customer service you need to pay attention to.

Prevent Being Abrupt– Never blurt out a curt “goodbye”. Regardless of whether you mean it with the best intentions, it’s difficult to convey tone over the Internet. It can sound rude and like you are trying to get rid of the customer so you can move onto the next problem on your list. When you end a chat like that, you influence customers like they are nothing but just a problem. Give your customer the same attention you gave her when she initially came to you. She is just as important now as she was then. Positivity goes a far way in transforming site visitors into loyal customers.

Ensure All Their Needs Are Met– The last thing you ever need to do is shutting down a chat with a customer with unmet needs. When you get a feeling that chat is winding down, never think that you have done all that you can for the client–there’s always the opportunity to go the extra mile. Before you end a chat, always throw an additional offer like “Is there anything else I can help you with today?” for good measure.

Express The Gratitude– Expressing gratitude towards your customer is absolutely necessary to ending your live chat session. This lets the customer know that the interaction is more than just about the money. Thanking a customer for their business is thanking her for the relationship she chose to have with you. Customers support your organization and your contribution to society–it’s much easier to feel gratitude when you consider it that way.

Goodbye Ensuring To Interact With You Soon– When you are preparing to end your chat, remember that this was ideally not the last time this customer will be associating with your company or buying your product. Ward off the negativity is a huge part of it, but that’s not enough. Remind the customer that you are there for her, and request her to speak to you again in the future.

Use An Outstanding Script- The most underrated yet simple way to end a chat is to use a live chat script. It may appear too easy, and you may fear that canned closing statements are unfriendly, but until if it’s not well-crafted. Scripts can make things easy for you because you know that your goodbye will be as genuine as you need it to be. This way you can focus on how to enhance your customer service skills instead of feeling like you’re attempting to keep up.

Contact LiveChatAgent

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Effective Methods to Increase Security Using Live Chat

Whether you’re a web- hosting company or an online store, in any case, you probably had to face circumstances where somebody else tries to gain access to an account they don’t possess. Exploiters use influence and social engineering to talk their way into acquiring someone else credentials. Live Chat features help in expanding the security and ensure that only authentic account owners get access to them.  Continue reading “Effective Methods to Increase Security Using Live Chat”

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Training your live chat agents: Essentials elements of the training process

Training live chat agents

What if I ask you how’ll you train your live chat agents?

Your response would probably include statements like:

  • Make them familiar with the live chat platform they’ll be working on.
  • Educate them about the products and services that your business deals in.
  • Provide them an access to all that they require for resolving the customers’ queries (knowledge base, canned messages etc.)

Continue reading “Training your live chat agents: Essentials elements of the training process”

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Live Chat for building relationship with customers

Live Chat for enhancing relationship with customers

“Communication – the human connection – is the key to personal and career success.”- Paul J. Meyer

Personally and professionally, communication is a powerful medium that can dictate success or failure. Companies know that customer relationship is vital and these relationships can be easily maintained by Live Chat.

63% of customers said they were more likely to return to a website that offers live chat as opposed to one that doesn’t.

77% of customers won’t make a purchase if there’s no live chat support.

Live chat works so well at keeping customers happy because it brings together the best aspects of digital service and traditional service.

LIVE CHAT- MARRIAGE OF DIGITAL MEDIA AND PEOPLE:

You get the efficiency of digital interactions and the warm, personal interactions of real people. Customers get quick help, but they don’t have the anguish of talking to a robot. That’s the kind of marriage that you know will go the distance — as long as you use them in the right balance. To make proper use of digital efficiency, use proactive live chat to interact with customers as soon as they come looking for help or even before they realize they need it. The proactive invites are easy to set up in most live chat software and allow you to personalize that first programmed invite to the customer’s specific situation. Their great advantage is the ability to cut down the time it takes for a valued customer, that has encountered a problem, to get a resolution that will keep them happy. You need your live chat agents to be chatty and personable. Live chat is so great at keeping customers happy (and maintaining those important relationships) because of the marriage between digital and people. Don’t fail at offering a human touch.

ACCURACY AS WELL AS SPEED:

The most important element of any customer service channel IS providing useful answers to customer questions. This should be the primary requirement of any channel. Customers shouldn’t have to jump through hoops or do any extra work just to get your help or a useful solution to their problem. Keep customers happy and that relationship strong with the first contact problem resolution. Chat does come with the advantage of being able to rewrite before you hit send (so you can perfect your response).

CUSTOMER OPENNESS- YOUR ADVANTAGE:

Loyal customers are pretty responsive. Unlike customers who have only just started buying from you, they are more than likely to speak up when they aren’t happy. If an unhappy customer comes to chat, solve their problem, but then use their openness to your advantage. In fact, customers (old and new) are usually far more open on live chat compared to other customer service channels. It’s a little informal, and although they are speaking to someone directly, the sense of anonymity lets them tell you the truth. So… get encouraging customers to open up. Ask them for details on their experiences. There could be some real gems in their responses that could be used to tweak your product or service to make loyal customers even happier and to attract more new customers. Give your live chat agents a clear channel for recording their feedback.

KEEP CUSTOMERS HAPPY:

Not surprising, the best method for maintaining relationships with customers is keeping them happy. If you’re using live chat (or considering using live chat), then you have a secret weapon at your disposal. Keeping customers happy means providing quick, friendly, and accurate responses — something that live chat happens to do fantastically. To maintain that loyalty, customers have with you, you’ve got to make sure they still love the products and services you provide. Enter the openness of customers on live chat and you put what they say into action.

Want to build relationships faster, grow your customer base and increase revenue? Then talk more, talk more often and make these conversations as productive as possible. That is the essence of chat and the reason why chat is resulting in such success.

So, want to enhance your live chat experience?  Contact .

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Social media customer support: Myths you need to stop believing asap!

Social media customer support

When we discuss myths, we usually mention orthodox people following some absurd “facts” just because in light of the fact that a cluster of individuals around them “convincingly” discuss them. Although, in a practical scenario, myths win all over the place and even the most brilliant people fall a prey to them. Continue reading “Social media customer support: Myths you need to stop believing asap!”

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Clever tactics to skyrocket WOM for your business!

WOM

WOM has been there since ages!

No, seriously!

People around the globe have been dependent on the recommendations of their friends, relatives, colleagues and so on for the purchase of a thing as small as a toothpaste. With time WOM has grown as an inevitable aspect of a business’s growth. Hence, every business that wishes to taste success looks for strategies to garner more and more of WOM.

Continue reading “Clever tactics to skyrocket WOM for your business!”

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The best knowledge base software for your small business

Knowledge base

A knowledge base refers to the technology used to store complex structured and unstructured information used by a computer system. It is a way of sharing, organizing and managing common knowledge which further provides a way of transmitting essential information to the customer. These days, we have a number of knowledge base software that provide a business with more tailored tools for knowledge management:

Continue reading “The best knowledge base software for your small business”

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How to add that much needed personal touch to your live chat support

Live chat support

You may ask me: What’s the need to add a personal touch to a business’s live chat support?

Well, that’s because apart from the customers’ obvious needs for which they end up on your website, they also have psychological needs. Every business needs to fulfill these needs so as to turn its website visitors into paying customers! This can be easily done by adding a human touch to its live chat support so as to facilitate warmer customer-agent interactions.

Read on to discover the best tips to personalize live chat interactions:

Continue reading “How to add that much needed personal touch to your live chat support”

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Clever hacks to make your customer loyalty programme a success

Customer loyalty

Customers love having choices. They love being valued. They love their opinions being voiced. And a business that never fails to provide all this, is the one that has the highest customer loyalty and is eventually successful!

A customer loyalty program is one of the many ways of making your customers feel appreciated and encourage them to be with you for long. Personalisation encompasses activities like an advanced access to new products, special discounts on certain products and so on. Successful loyalty programs help the businesses to strengthen their relationships with their customers.

Now the question is, what all makes a customer loyalty program successful?

Read on to know the answer:

Continue reading “Clever hacks to make your customer loyalty programme a success”

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Killer ways to diminish the customer acquisition cost for your business!

Reducing CAC for a business

Customer acquisition cost (CAC) refers to the cost associated with convincing a customer to buy a product/service. It includes the cost of the product and the cost incurred on research and marketing efforts as well. It holds a significant role in calculating the value of the customer to the company as well as the ROI of acquisition. It’s imperative that lower the cost, greater the success of the business. Here are some amazing tips to effectively reduce customer acquisition cost.

Continue reading “Killer ways to diminish the customer acquisition cost for your business!”

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All that your customers hate about your live chat support!

Live chat support

Gone are the days when live chat used to be an optional customer support channel. The times have changed now!

According to a research, live chat is something that 30% of customers look for, the very instant a query arises. The same research suggests that the percentage grows to an astonishing 62% in the case of mobile users! Also, since the entire world is turning mobile, so this figure is all set to boost to an unimaginable level thus pressurizing the businesses to work on their live chat support.

But, is it enough to have satisfied customers?

Are the customers happy with just a live chat service being provided by their favorite brand?

Well, the answer is a big NO!

Wondering why?

That’s because there are certain leaky points that when exist in a business’s online chat support may simply piss the customers off. Let’s have a look at them.

Continue reading “All that your customers hate about your live chat support!”

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The best ways to manage your remote customer service team

Remote customer service

Why a remote customer service team?

Well, there are a number of reasons:

i) Remote working has grown extremely popular

ii) Employees working remotely feel a sense of having a control over the environment they are working in and hence are more productive

iii) Working while enjoying results in a free mind that boosts the productivity further.

As far as the business is concerned, the reasons may vary from an absence of the office to having team members across time zones so as to respond faster to customers all over the world. Whatever the reason be, there are a number of ways to make the most out of your remote customer service. Read on to know the best ones.

Continue reading “The best ways to manage your remote customer service team”

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Proactive chat: The best practices that’ll make your customers love you!

Proactive chat

Suppose you enter a showroom and you find this well-dressed, well-spoken salesman keen to tell you the ABCs of each and every product present there. He doesn’t even let you tell what you’re there for and literally slaps all the relevant and irrelevant information on your face! How would you feel?

Annoyed, right?

Continue reading “Proactive chat: The best practices that’ll make your customers love you!”