Category: 24/7 customer support

Continue reading “Customer service myths to be busted for a better customer experience”

Customer service myths to be busted for a better customer experience

Being a part of a lucrative market is beneficial as well as tricky at the same time. It’s often seen that people dealing with similar kind of work tend to follow some practices blindly. Also, these practices are not always the best ones but mere myths that need to be busted. Customer service is no different. The key to a better customer experience is identifying these myths and not falling a prey to their consequences at any cost. There are a lot of myths related to this field, that are blindly believed by the people dealing with it. Let’s have a look at some of these myths that have prevailed in customer service for quite a long time now:

Continue reading “How beneficial is live chat for hospitality websites”

How beneficial is live chat for hospitality websites

With the entire world turning tech-savvy, websites have become the very first point of contact between the customers and the businesses. As they always say: First impression is the last impression! Hospitality is solely about an exceptional customer service. So, it’s imperative that these websites offer a live chat support. Live chat for hospitality websites is something that’s needed to accomplish the booking targets and boost website conversions. Read on to know the various advantages it provides:

Continue reading “Here’s why social media listening is significant for your business”

Here’s why social media listening is significant for your business

Social media listening is the process of keeping an eye on what’s being said about a brand/business/company on social media platforms. With the customers being more empowered than ever today, word of mouth is the most influential form of marketing. So, monitoring what kind of perspective the customers’ have regarding a brand is very important to thrive in today’s competitive market. Read on to know the significance of social media listening:

Continue reading “Let’s get to know the latest trends in customer service”

Let’s get to know the latest trends in customer service

With the increasing awareness of customers these days, most of the businesses are determined to provide a customer-centric service. Customers today are smarter than ever and very well know how to get things done. So, the success of any business today, irrespective of its size, mainly lies on the type of customer service it provides. Keeping up with the latest industrial and customer service trends is the need of the hour. Have a look at the latest ones:

Continue reading “Here’s how you can effectively boost your website CRO”

Here’s how you can effectively boost your website CRO

CRO or conversion rate optimization refers to a structured and systematic approach to enhance the performance of your website. The process is all about leveraging the website traffic to benefit your business. It may include anything from changing the color of a CTA button to personalization. The main aim of the process is to boost the conversion rates exponentially. Here are the best practices to boost your website’s CRO.

Continue reading “How to make the most out of customer testimonials?”

How to make the most out of customer testimonials?

The most powerful tool that a business can possess today in this highly competitive world is ‘WOM’. However, a lot of effort goes into gaining loyal customers who would be a source of WOM marketing. Once a business gains a loyal customer base, customer testimonials and feedback can then be collected and used in the most appropriate way, so as to make the most out of them. Here are the best ways of doing so:

Continue reading “What it requires to take the business credibility to a new level”

What it requires to take the business credibility to a new level

Customers today, have grown smarter than ever. That’s the reason why businesses strive to go beyond their limits to keep the customers happy. Sky high customer expectations and a competitive market make it really important for the businesses to take steps to stand out from the crowd and there are a number of ways for doing so. Building business’s credibility is one of the best ways of all. Let’s see how credibility can be effectively boosted:

Continue reading “Keep your business afresh in people’s mind during offseasons!”

Keep your business afresh in people’s mind during offseasons!

For the businesses all over the world, there’s a pattern that depicts the highest and the lowest profits. Wisdom lies in figuring out how your business changes with each season. This is mandatory and can be applied to the existing marketing strategy so as to grow the whole year round. Deploying clever tactics to be in business even when your seasonal business is supposed to hibernate can help with the same. Here’s how it can be done.

Continue reading “Using live chat for upselling the right way!”

Using live chat for upselling the right way!

The term ‘upselling’ refers to a sales technique where a customer is made to spend more by buying an upgraded version of what’s being purchased. It may also mean exposing the customer to other unexplored options. Either way, it’s about convincing a customer to spend more.

However, it’s very important to know the right way and time to upsell. That’s because you may seem pushy if it’s not done in a proper manner. The best way to do it is using a live chat service. Here’s how you can do it:

Continue reading “Killer customer acquisition tips for startups”

Killer customer acquisition tips for startups

It has always been said that customer retention is more beneficial than customer acquisition. But that’s the case with the businesses who have already acquired a considerable amount of customers. What about the startups? Well, they obviously need to invest in customer acquisition. However, just doing it blindly won’t help. Smart work can prove to be fruitful in this case. Wondering what smart work means here? Read on:

Continue reading “How to make the most out of personalized customer service”

How to make the most out of personalized customer service

For the businesses to thrive in today’s competitive world, personalization is the best tool available. Since numerous businesses are a part of the same lucrative market, the customers have a lot of choices. In case they do not get the desired service from a business they simply switch it. Also, where all of the competitors claim their products to be the best, it’s just the customer service that can differentiate them from each other. That’s where personalization plays its part. Here’s how personalization can be effectively inculcated into customer service so as to provide personalized customer service:

Continue reading “How to embrace a positive attitude in customer service”

How to embrace a positive attitude in customer service

Customer service is a tough profession to opt for. Being a customer support agent is quite challenging owing to the diversity of customers to be served every day. Of all the skills that a customer service representative needs to possessive, it’s a necessity to embrace a positive attitude towards your customers to serve them even better. Here’s how you can do that!

Continue reading “This is what happens when chatbots and AI come together”

This is what happens when chatbots and AI come together

With the entire world growing fond of mobile technology, the expectations have become sky high. People, companies or businesses today want to achieve more in less time. They crave for efficiency, speed and that too without compromising with the abstract aspects. The world has seen a number of inventions when it comes to enhancing the convenience regarding particular tasks. Chatbots are one of those highly efficacious inventions.

Continue reading “Here’s how you can reduce customer churn effectively”

Here’s how you can reduce customer churn effectively

What is customer churn? Well, for any business, it’s no less than a nightmare. Churn rate basically shows how your business is doing with keeping customers by your side. Customer churn may be caused due to inadequate product quality or lack of support or absence of credibility of the business and other such factors. The reasons for customer churn are numerous but the solution to this problem is just one- customer retention! Here are some of the most effective tips for retaining your customers:

Continue reading “The most effective tips to boost your customer service productivity”

The most effective tips to boost your customer service productivity

Owing to the not-so-favorable situations, customer service is a crucial field to work in. Support teams often face a lowered morale, burn out and dissatisfaction due to the nature of the job. Dealing with infuriated, agitated and rude customers at times can be quite a tedious task. This may further affect the agents’ productivity. In this article, we have shared some highly effective tips that can help boost the productivity in such situations: