Category: 24/7 customer support

Continue reading “Here’s how you can handle an angry customer over live chat”

Here’s how you can handle an angry customer over live chat

Customer service is not only about providing an exceptional support to the customers. It’s about looking after all the aspects that relate to the relationship between a business and its customers. The one that’s most noticeable of all is an irate, dissatisfied or angry customer. The reason for his/her fury may vary anywhere from a defected product to a complicated return policy. Whatever the situation be, the success of a business lies in combating such situations in the most effective manner. Here’s all that should be done when you encounter an infuriated customer:

Continue reading “Here’s why you should consider a live chat and CRM integration”

Here’s why you should consider a live chat and CRM integration

A CRM system helps manage the relationship between a business and its customers so as to help the business grow. It actually helps organize the data collected through the interactions between the customers and agents. In addition to this, a CRM also allows tracking the history of all such interactions, whenever needed. And this does not end here! Integrating the CRM system with a live chat service further adds to the efficiency of a CRM. Read on to know how:

Continue reading “That’s how a live chat service makes all the difference!”

That’s how a live chat service makes all the difference!

It won’t be wrong to say that the businesses today, thrive on customer satisfaction. The ones that succeed in meeting or exceeding customers’ expectations are able to benefit themselves to unimaginable extents. Ever wondered what’s common amongst all of those highly successful businesses? They offer a live chat assistance on their websites! Yes, live chat is all that makes a big difference! Read on to know how it does that:

Continue reading “The most effective tips to motivate your chat support agents”

The most effective tips to motivate your chat support agents

What is it that keeps your employees going and performing their best? Well, it’s the motivation that plays a crucial part in creating that perfect positive working environment. Especially when it comes to a customer support center, the performance of the agents is highly driven by this one factor! It’s imperative that the managers employ all effective strategies to keep their teams motivated so that they deliver the best kind of service. Here’s a list of the most efficacious tips for motivating your chat support agents:

Continue reading “How to capture business leads through a live chat service”

How to capture business leads through a live chat service

Apart from driving in all the major benefits, like engaging visitors to conversions to providing loyal customers, live chat has an added advantage. It helps capture business leads as well. Yes! you can actually gather business opportunity leads using your live chat window. Read on to know how:

Continue reading “Empower your customers and enhance the customer experience!”

Empower your customers and enhance the customer experience!

Whether the customer experience was fair, good or excellent is best known to the customer. Empowering them is a way of enabling them to express whatever they feel.

As a matter of fact, the customers today, want you to know what they want and whenever they want. Customer empowerment benefits the customers and the businesses alike. Here’s how you can empower your customers the right way:

Continue reading “How long should my live chat service be available?”

How long should my live chat service be available?

Are you an e-commerce entrepreneur looking for a live chat software for your website? Are you muddled as to how long you should be available on chat? If yes, you’ve landed up at the right place. Your availability on live chat should be decided based upon a number of factors:

Continue reading “All that you need for understanding your customers today”

All that you need for understanding your customers today

Understanding today’s customers requires intense efforts as well as a bit of smart work. With the increasing awareness and expectations of customers, the businesses need to get smarter so as to know what is expected of them. Here’s all that it takes to understand today’s audience:

Continue reading “Here’s why you should opt for omnichannel customer service”

Here’s why you should opt for omnichannel customer service

An omnichannel customer service is the best way to provide the customers with a seamless shopping experience, no matter wherever he/she is shopping from. This type of customer support includes channels such as FAQ web pages, mobile applications, social media and more. The basic idea is to let the customers avail assistance through their preferred channel of communication. Omnichannel customer service not only enhances the quality of customer support and provide you happy and loyal customers. There’s a lot more, that it can do for your business. Read on to know:

Continue reading “Self-service: The ultimate future of customer service”

Self-service: The ultimate future of customer service

Self-service is the latest trend in customer service. Customers today, long for instant solutions which are not possible through the traditional methods of customer service. So, that’s where self-service comes into play. Self-service is all about providing the customers with the necessary tools that they’ll require in solving their queries. It ensures customer satisfaction, boosted sales and strengthened long-term customer relationships. This does not end here, read on to know what all it can do for your business:

Continue reading “The best live chat plugins for your WordPress blog”

The best live chat plugins for your WordPress blog

It’s no brainer that live chat can work wonders for any business, website or blog. Also, the process of adding a live chat feature to a website or blog is just a matter of a few clicks today! Thanks to the wonderful plugins that enable you to install a live chat functionality within fractions of minutes and allows you to enjoy the benefits of online chat service. Here’s a list of the best plugins you can opt for:

Continue reading “Here’s why you need to install a live chat software on your blog”

Here’s why you need to install a live chat software on your blog

Going above and beyond to please the customers is something that most of the businesses today strive to do. This is because customer satisfaction is the most important metric that defines a business’s success today. Also, there are a number of ways that can help achieve a high level of customer satisfaction. Setting aside all the mainstream methods, here’s a new way of doing so: offering a live chat platform on your blog. Want to know how it helps? Read on:

Continue reading “That’s how you manage customer expectations like a pro!”

That’s how you manage customer expectations like a pro!

You won’t ever have a magic wand that can make your customers happy. Customer satisfaction requires dedicated efforts and a few smart tactics. Yes! Tactics to meet, in fact, exceed customer expectations so that they love your business. Read on to know the best of those strategies:

Continue reading “Common live chat fails and ways to combat them effectively”

Common live chat fails and ways to combat them effectively

Making the most out of a live chat service is just a matter of using all the live chat elements in the correct proportions. If used correctly, live chat can help generate leads, reduce cart abandonment, boost sales and gain loyal customers. On the other hand, if the chat support is not up to the mark, it can drive the customers away. Here’s a list of the most common live chat fails along with the ways to mend them: