Getting a lot of traffic on your website is good. But, visits alone do not mean a successful business. In order to make money, you’ve got to convert at least some of those visitors into customers. In other words, you need a good amount of website conversions. We have listed the best strategies for how to convert your online store visitors into customers:
Continue reading “Website conversion: The basic steps to start up the process”
With the ever-increasing usage of mobile devices, it has become extremely important for the businesses to optimize their websites for mobile. A mobile-friendly website enables users to access your site from anywhere at any time. This calls for adjusting your website in such a manner that visitors can use it on the move. Developing a mobile-friendly site is more than just cross-browser; it’s about cross-platform. Here are the best strategies to make your site more mobile-friendly:
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A business needs to consider a number of factors while deciding the implementation of a new customer support channel. And when it comes to the implementation of a support channel like live chat, the bar’s really high!
Online live chat is undoubtedly an unrivaled customer support channel for meeting customer needs throughout their online shopping expedition. It starts with the very first contact through post-sale support. It effectively meets the customer in the very same place where they turn out for their answers and that is the internet.
This article is all about educating you about the various parameters required for the implementation of live chat for a business.
Continue reading “Let’s talk about the impact of demographics on a live chat service”
In order to keep customers glued or coming back to your site, you need to use baits! Yes! Just like you use for fishing! Return customers are extremely beneficial for any business as they have the power to be an online ambassador for your organization. As a matter of fact, loyal customers do not only pay for your products and services but also tell others about their experience. Therefore, you need to keep generating their interest time and again so as to keep nurturing them and keep them coming back to your site!
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Artificial Intelligence refers to a machine/system’s ability to mimic or be indistinguishable from human behavior. It may also be called as machine learning that is the system’s ability to learn from old and new data. For instance, when a customer has a query, he/ she asks you the respective question. Now, the next time when a customer asks that question, the machine will respond based on what it learned from you. AI offers smart tag suggestions during a live chat. Chat tagging is the process of cumulating the conversations you had with customers so as to get a deeper understanding of your live chats and to be able to easily find them as and when required.
Continue reading “Know how a live chat service along with AI improves customer experience”
Customer centricity is all about doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage. Customer-centric businesses believe in the fact that their clients are the only reason that they exist. So, they do not hesitate to go above and beyond to keep their customers happy and satisfied. Being customer-centric can be extremely beneficial to a business:
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Your customers expect you to serve them round-the-clock and in order to succeed, you need to live up to their expectations. The online presence of your business is not enough to take your brand to the desired height. Your website further needs to serve its visitors day and night not only through its content but also through real human beings i.e. live chat agents.
Continue reading “Are your live chat agents polite to your visitors or just driving them away?”
Do you know that you are doing your competitors a favor if you are not serving your customers round-the-clock?
Well, most of the businesses out there are doing it and you too should do it. You and your employees don’t need to be in the office 24/7/365 in order to serve the customers. All you need to do this is, opt for a live chat service provider and make the concerned individuals aware of everything you want your customers to know about your brand.
Continue reading “Serve your customers day and night or else you may suffer!”
There are times when your customers love your business with all their heart. Then there are times when they are disappointed with you. The worst case scenario is, your long-time customers leave you and stop buying from you! It’s shocking but it’s true.
Do you know what causes all of this havoc? Read on to know.
Continue reading “Are you responsible for your customers abandoning your business?”
They say- Be there where your customers are! And ever since the advent of social media, platforms such as Facebook, Pinterest, Twitter, LinkedIn etc. are the best places where the customers love to spend a lot of their time. As a result, the businesses that realize the importance of customer satisfaction, take to social media to extend support to all their customers. But do all of these businesses succeed in providing an exceptional social customer support to their customers? The answer is a big ‘No’!
Continue reading “Social customer support blunders you need to stop making right away!”
Every business on this planet wishes to generate leads and wants the list to build up over time. What most of them fail to understand is that not every lead is a beneficial one. This results in the businesses using wrong strategies to grow their email marketing list and wasting their time and efforts.
So, what’s the right thing to do?
Read on to know.
Continue reading “Killer tips to quickly grow a qualified email marketing list for your business”
The digital technology has grown bigger and bigger over all these years and it still continues doing the same. One of the latest and the hottest trends in this field is that of chatbots and AI.
Almost all of us have come across a number of articles about chatbots and the advancements they have made to the digital technology. We’ve also known about all the buzz these smart creatures have created in the field of customer service. However, certain myths surrounding the bots hold the businesses back from leveraging their power.
Let’s have a look at the most hyped myths related to chatbots:
Continue reading “Chatbots and the biggest myths hindering their success”
Why should you even opt for an outsourced live chat support?
Well, an online chat support that you offer to all your present and potential customers undoubtedly guides them through the purchase cycle. But is it really that cost-effective and delivers 100% results towards lead generation?
Your answer may probably be a ‘No’ or ‘Sometimes’, isn’t it?
Continue reading “Here’s all that an outsourced live chat service can do for your business”
Cultivating an exceptional customer experience for your customers is as important as delivering a great service in today’s era! An impeccable customer service alone cannot meet the ever-increasing expectations of today’s customers. Here are the best ways to create a great customer experience strategy that helps retain your customers and build a loyal customer base.
Continue reading “Customer experience strategy: Unrivalled tips to create a successful one!”
Customer support trends undergo evolution with each passing year. Just like we saw live chat, artificial intelligence, chatbots and other such amazing advents transforming the customer support industry, several other trends will continue to enhance customer experience.
Here is a rundown of the latest customer support trends that will help keep your customers and target audience smiling in the coming year!
Continue reading “Customer support trends: What’s hot and what’s not for the coming year!”
What’s your idea of an exceptional eCommerce customer experience? A well-designed website, easy navigation, killer content, easy checkout process and stuff?
Well, there’s much more that affects customer experience today. The eCommerce customers today are smarter than ever and highly impatient. Businesses have to strive hard to impress them as their success is no more ruled by just the product and service quality.
It’s the customer experience that plays a major role in deciding the customers’ perspective of a business today. Here’s all that helps enhance the experience and place the business in a win-win situation.
Continue reading “Customer experience: The best tips to ramp it up for your eCommerce”
CSAT or customer satisfaction is the measure of how happy your customers are with your products and services. Customer happiness is something that most of the successful businesses today strive to excel in and the other businesses work at achieving.
There are a number of tips that are believed to be helpful in achieving customer satisfaction. Some of them include setting appropriate expectations for the customers, providing a 24/7 customer support, replying faster, making it easy for the customers to reach out to the customer support team and more! However, all these tips are effective only if they are followed the way they need to be. Didn’t get it? Read on.
Continue reading “Boost your CSAT: Sure fire tips to ramp up your e-commerce success!”
There was a time when e-commerce boomed into our lives and transformed everything. Shopping for just about everything that too from the comfort of our home became so much easy. Adding up to the convenience came in mobile e-commerce which is an evolution of traditional e-commerce such that it can be accessed using handheld devices.
Continue reading “Mobile e-commerce: Elements that you just can’t miss out on at any cost!”
In the simplest language, growth hacks are certain conventional and unconventional marketing experiments that lead to the growth of a business.
Here are the best ones that you can leverage to make your business shine.
Continue reading “Ultimate growth hacks that’ll profit your business like never before!”
You’ve probably heard about the benefits that a 24/7 live chat assistance offers to your website and business, isn’t it? You may have heard that it helps engage website visitors, convert them into customers, grow your business, boost sales and probably keep the customers coming back.
What if we say that’s not all?
What if we say there are a number of benefits that you are not yet aware of?
Don’t believe us? Read on.
Continue reading “24/7 live chat assistance: Lesser known benefits of the amazing service!”