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Consolidate your mobile app for effective customer engagement

Customer engagement

Creating a mobile app for your business is one thing and engaging customers through it is a completely different thing. Just an interesting idea will not help your app break through the noise of the app stores. According to a research, most smartphone users have 40+ apps on their phones and it’s quite easy for your app to get vanished in a highly competitive marketplace. It takes a handful of strategies to make your app succeed in customer engagement.

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Multitask with live chat to boost your agent efficiency

Multiasking

Live chat is undoubtedly an untapped potential for the businesses around the globe. Of the many benefits that it provides, boosted agent efficiency is a considerable one which is possible due to multitasking. However, multitasking may often put the agents under pressure and then it becomes more of a headache! It then requires employing a few clever strategies to combat such situations. Read on to discover the most effective ones:

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How beneficial is live chat for hospitality websites

Hospitality

With the entire world turning tech-savvy, websites have become the very first point of contact between the customers and the businesses. As they always say: First impression is the last impression! Hospitality is solely about an exceptional customer service. So, it’s imperative that these websites offer a live chat support. Live chat for hospitality websites is something that’s needed to accomplish the booking targets and boost website conversions. Read on to know the various advantages it provides:

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Let’s get to know the latest trends in customer service

Customer service trends

With the increasing awareness of customers these days, most of the businesses are determined to provide a customer-centric service. Customers today are smarter than ever and very well know how to get things done. So, the success of any business today, irrespective of its size, mainly lies on the type of customer service it provides. Keeping up with the latest industrial and customer service trends is the need of the hour. Have a look at the latest ones:

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Here’s how you can effectively boost your website CRO

CRO

CRO or conversion rate optimization refers to a structured and systematic approach to enhance the performance of your website. The process is all about leveraging the website traffic to benefit your business. It may include anything from changing the color of a CTA button to personalization. The main aim of the process is to boost the conversion rates exponentially. Here are the best practices to boost your website’s CRO.

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Using live chat for upselling the right way!

Upselling

The term ‘upselling’ refers to a sales technique where a customer is made to spend more by buying an upgraded version of what’s being purchased. It may also mean exposing the customer to other unexplored options. Either way, it’s about convincing a customer to spend more.

However, it’s very important to know the right way and time to upsell. That’s because you may seem pushy if it’s not done in a proper manner. The best way to do it is using a live chat service. Here’s how you can do it:

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How to make the most out of personalized customer service

Personalized customer service

For the businesses to thrive in today’s competitive world, personalization is the best tool available. Since numerous businesses are a part of the same lucrative market, the customers have a lot of choices. In case they do not get the desired service from a business they simply switch it. Also, where all of the competitors claim their products to be the best, it’s just the customer service that can differentiate them from each other. That’s where personalization plays its part. Here’s how personalization can be effectively  inculcated into customer service so as to provide personalized customer service:

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How to embrace a positive attitude in customer service

Customer service

Customer service is a tough profession to opt for. Being a customer support agent is quite challenging owing to the diversity of customers to be served every day. Of all the skills that a customer service representative needs to possessive, it’s a necessity to embrace a positive attitude towards your customers to serve them even better. Here’s how you can do that!

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This is what happens when chatbots and AI come together

Chatbots and AI

With the entire world growing fond of mobile technology, the expectations have become sky high. People, companies or businesses today want to achieve more in less time. They crave for efficiency, speed and that too without compromising with the abstract aspects. The world has seen a number of inventions when it comes to enhancing the convenience regarding particular tasks. Chatbots are one of those highly efficacious inventions.

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Here’s how you can reduce customer churn effectively

Customer churn

What is customer churn? Well, for any business, it’s no less than a nightmare. Churn rate basically shows how your business is doing with keeping customers by your side. Customer churn may be caused due to inadequate product quality or lack of support or absence of credibility of the business and other such factors. The reasons for customer churn are numerous but the solution to this problem is just one- customer retention! Here are some of the most effective tips for retaining your customers:

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The most effective tips to boost your customer service productivity

Customer service agents

Owing to the not-so-favorable situations, customer service is a crucial field to work in. Support teams often face a lowered morale, burn out and dissatisfaction due to the nature of the job. Dealing with infuriated, agitated and rude customers at times can be quite a tedious task. This may further affect the agents’ productivity. In this article, we have shared some highly effective tips that can help boost the productivity in such situations:

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How to convert customers into brand ambassadors for your business

Business brand ambassadors

The most successful businesses today are the ones with the most loyal kind of customers. This is because when a business has loyal customers, it has a source of word of mouth marketing which is the most powerful marketing tool in today’s era. When the customers contribute towards word of mouth marketing, they may be considered as brand ambassadors. However, it requires quite a lot of efforts to turn customers into brand ambassadors. Here’s all that can help with the same:

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Customer service tips that make your customers feel valued

Customer service

A business can’t exist without customers. It’s imperative that each and every customer is nurtured through the smallest possible gestures. Businesses should strive to go above and beyond to deliver just that perfect blend of appreciation that makes its customers feel values. In this article, we have listed the best possible customer service tips for achieving the same:

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Best live chat practices that make your customers love you

Live chat

More and more businesses today are installing live chat services so as to enhance the quality of their customer service and boost their profits. But are all of them able to enjoy all the benefits that the service claims to provide? The answer is- NO! In fact, many of them are not even able to make the service discoverable for the customers. This is because they miss out on the right tactics to make the most out of it. We are here to help you with the same. Here are the best practices that will help you leverage the live chat service to its fullest:

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Here’s how you can handle an angry customer over live chat

Live chat to handle angry customers

Customer service is not only about providing an exceptional support to the customers. It’s about looking after all the aspects that relate to the relationship between a business and its customers. The one that’s most noticeable of all is an irate, dissatisfied or angry customer. The reason for his/her fury may vary anywhere from a defected product to a complicated return policy. Whatever the situation be, the success of a business lies in combating such situations in the most effective manner. Here’s all that should be done when you encounter an infuriated customer:

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Here’s why you should consider a live chat and CRM integration

Live chat and CRM integration

A CRM system helps manage the relationship between a business and its customers so as to help the business grow. It actually helps organize the data collected through the interactions between the customers and agents. In addition to this, a CRM also allows tracking the history of all such interactions, whenever needed. And this does not end here! Integrating the CRM system with a live chat service further adds to the efficiency of a CRM. Read on to know how:

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Still think you don’t need live chat for your website?

Live chat

So, you still think your business can thrive without a live chat service today? Well, if that’s what’s on your mind, you need think again! The most successful businesses today are the ones that value their customers and be there to assist them every hour of the day. And that’s possible due to a live chat service. Apart from providing 24×7 assistance, live chat contributes towards increased sales, loyal customers, brand recognition, lead generation and more. And it does not end here, read on to know why you really want this powerful technology for your business.

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That’s how a live chat service makes all the difference!

Live chat

It won’t be wrong to say that the businesses today, thrive on customer satisfaction. The ones that succeed in meeting or exceeding customers’ expectations are able to benefit themselves to unimaginable extents. Ever wondered what’s common amongst all of those highly successful businesses? They offer a live chat assistance on their websites! Yes, live chat is all that makes a big difference! Read on to know how it does that:

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