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What makes a customer experience memorable for your customers?

Customer experience

There may be two reasons for a company’s customer service being memorable. Either it was so good that it exceeded the customers’ expectations or it was so pathetic that it pissed him/ her off. As a matter of fact, customer experience, whether good or bad is actively shared with the people around so as to let others know about them. No business in this whole wide world would want its customers to remember it for its flaws. So, here are some tips to avoid the negative aspects of being memorable:

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Consequences of a bad customer service for your business

Bad customer service

A bad customer service may be seen in a number of forms such as inefficient customer support agents, poor support channel management, slow customer query resolution and more. Since customer service plays a significant role in deciding the success of a business so it requires special attention. Taking this aspect of a business for granted can have the following consequences:

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5 Best tools for online team collaboration you can’t miss out on

Online team collaboration tools

Facing difficulty while exchanging emails with your colleagues or briefing them about the objectives and progress of a particular project? Well, if that’s the case, online team collaboration tools are all that you need to reduce all your stress. There are a number of team collaboration tools that help you with everything from meaningful discussions to exchanging important documents, project management and more. Here’s a list of the best ones:

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All that’s businesses around the globe need to boost their CLV

CLV

In marketing, customer lifetime value or simply CLV refers to a prediction of the net profit attributed to the entire future relationship with a customer. It is an important concept as it encourages firms to focus on the long-term health of their customer relationships rather than the quarterly benefits. Higher the CLV, more successful is the business. Here’s a list of what all can be done to increase the customer lifetime value:

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Here’s all that live chat does for your travel website

Live chat for tourism

So far we have talked about live chat software and its benefits for e-commerce sites. When it comes to travel and tourism sites, live chat is equally beneficial for these sites. Just like e-commerce websites make the most out of this service, travel websites can also leverage it to guide their customers, increase website conversions, boost revenue growth and more. Read on to know how.

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Provide real time convenience to your customers with live chat

Live chat

It’s no brainer that the product quality alone cannot do wonders for a business today. Customer service is what needs to be taken care of in today’s era. Providing real-time convenience to the customers is what businesses should aim for today. The best way for providing this convenience is ‘live chat’. Here’s all that makes a live chat software that effective:

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Enhance your email marketing campaign with personalization

Personalization in email marketing

What exactly is personalization? It is when a company carries out a thorough research so as to dig deeper into customer behavior and interests. Thereafter, the products and services are tailored as per their interests so as to boost satisfaction level. When it comes to email marketing, personalization can actually make it successful by increasing the open rate. Let’s have a look at the best tips for email personalization:

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Here’s how live chat increases website conversion

Live chat for increased conversions

For all the businesses worldwide live chat is undoubtedly an untapped potential. Live chat can help customers get all their queries resolved in real time. It further helps in maximizing the conversions. What makes us say that? Well, read on to know the reasons that will convince you about its capability of boosting the conversion rate for a business or website.

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Here’s how you can build customer loyalty using live chat

Live chat to boost ustomer loyalty

As a matter of fact, a live chat window on a website is a window into the respective company. It is the most convenient place for the customers to share their concerns. As far as the companies are concerned, every such communication is a golden opportunity to gain loyal customers. Didn’t get it? Read on to know how live chat can help achieve customer loyalty:

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Here’s what your customers actually want from you

Customers

According to a research, more than the quality of a product or service or brand name it’s the customer service that drives the sales for a business. Also, in order to deliver just what the customers want, it’s very important to study their interests, preferences, likes, and dislikes. Customer expectations today, are very high. Let’s have a look at what all they want from a business:

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What all makes your customers feel valued?

Valuing your customers

Customers love it when they are valued and the businesses that realize this strive their best to go above and beyond to make them feel so. Customer satisfaction today doesn’t just depend upon the quality of product or service. The efforts that a company makes to make its customers feel important to provide several other fruitful outcomes like customer loyalty, WOM, boosted brand recognition and a lot more. Want to know how it can be done? Read on to know:

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Avail all the hidden opportunities with proactive chat!

Proactive chat

Do you know that you miss out on a lot of opportunities just because not all of the visitors on your site are willing to engage? Passive visitors are the ones who rather prefer being engaged turn out to be the reasons for missed sales opportunities. Proactive chat lets you identify these potential customers and increase the chances of conversion for your website. Apart from this, there’s a lot that proactive chat can do for you. Read on to know:

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6 Email list builders to grow your business effectively

Email list builders

Why do you even need to build your email list in the first place? Well, an email list is quite an essential element of your marketing strategy as it not only promotes your content but also drives sales. In other words, it actually helps grow your business and in turn, grow your business. That is why you should consider building one. Now the question is, how to do that? Well, you just need to opt for a highly effective email list builder so as to make the most out of your marketing strategy.

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Top 5 tools that help businesses reduce cart abandonment

Cart abandonment

As a matter of fact, cart abandonment is something that eCommerce site owners fear the most. It is no less than a nightmare for them. The reasons for cart abandonment may vary from a normal sign up form to expensive shipping. Whatever the reason be, cart abandonment can be a hindrance to a business’s success. A number of tools, software, and plugins have been developed to eliminate cart abandonment. Here’s a list of the best ones:

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6 Strategies to boost the productivity of your customer support team

Customer support

The success of any business can be measured in the terms of its workers’ productivity. Higher the productivity, more successful is the business. When it comes to the customer support team, their productivity directly relates to the customer satisfaction levels which further points towards the success of a business. So, it’s imperative that special attention is paid to the productivity of the customer support team. Here are the best strategies to improve the support team’s productivity.

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4 Best online consumer research tools for your business

Business

Online consumer research is crucial for your business as it provides opportunities to get closer to your target consumers’ point of purchase. It enables you to dig deeper and extract more valuable information. Market research also helps in improving, evolving and crafting products and services desired by the customers. There are a number of tools that help you conduct a thorough research and gather valuable insights. Have a look at the best ones:

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4 Hacks to turn customer complaints into blessings

Customer complaints

“We love complaints!”, said no business ever! Customer complaints are rather taken as disappointments that tend to render all customer service efforts futile. But as they say- “Every coin has two sides.” Same is the case with customer complaints. Though they bring you down at the same time they help you identify and improve the weak areas in your business and customer service. All that you require seeing the positive side of these complaints is a positive attitude. Have a look at the best hacks that help extract positive results from them:

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