Why customer appreciation?
Well, according to a research, a customer appreciation strategy influences customer loyalty and advocacy, which in turn led to boosted sales growth. So, why not leverage its benefits? Here are the best customer appreciation strategies that can help benefit your business to a large extent:
Continue reading “Customer appreciation: The best ways to make your customers feel valued!”
Social media has been a rage, ever since its introduction. Businesses encounter and follow a number of trends each year so as to communicate with their customers in the best possible manner. As 2017 comes to an end, the social media platforms will create some more disruption. The reason being a number of new technological advancements that are sure to go mainstream. Since it’s always a good idea to keep up with the latest trends, let’s have a look at the SMM trends that are going to be big in 2018.
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In today’s era, when we talk about customer centricity, it’s no more just limited to knowing the hidden requirements of the customers and keeping up with their expectations. It is more about a business empowering the customers and what better way to do that other than educating them?
Now the question is- how can that be done effectively?
Well, there are a number of tried and tested ways to do that. Read on to discover.
Continue reading “The most successful ways a business can employ to educate its customers”
A business that values its customers is very well aware of the significance of customer experience. Every department of such a business strives hard to provide the best experience to all its customers so as to gain a loyal customer base.
Is your business too focused on your customers? If that’s the case, here’s a list of the latest CX tends that you need to consider so as to retain your customers in 2018!
Continue reading “Customer experience trends: All that a business should focus on in 2018!”
Firstly, what exactly is meant by customer acquisition management?
Well, the term refers to a set of techniques and systems to manage customer prospects and inquiries resulting from a variety of marketing methodologies. Marketing techniques such as customer referrals, customer loyalty programs, and participating in charitable events are quite effective at customer acquisition.
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A live chat assistance is a very first thing a website visitor searches for when he/she gets stuck at a point. It is undoubtedly one of the most wanted communication channels to interact with websites to get instant help in case of any queries.
Continue reading “Live chat for business: Killer strategies to make the most out of it!”
E-commerce is all the rage today.
Anyone with products to sell is setting themselves up online.
The reason?
Continue reading “All that the customers want your e-commerce store to have!”
So, after going through a number of informative blog posts about the benefits of a live chat support and seeing your competitors moving ahead of you with the help of this amazing tool, you finally put it up on your official website. You’ve now got an exceptional live chat support powered by highly skilled live chat agents to help your customers out.
Continue reading “Live chat metrics: Have you been measuring the wrong ones all this while?”
What’s the first thing you do when an angry customer reaches out to your business?
Empathize and leave no stone unturned unless you get the perfect remedy for the situation. Isn’t it?
Well, what if I say, it isn’t over with your customer support team resolving the issue!
Wondering what’s next?
Continue reading “Here’s all that your angry customers want your business to learn!”
Do you think email marketing is oh so outdated?
Well, if that’s so, it’s all in your mind!
Email marketing is undoubtedly a powerful and highly efficacious medium for growing your business. It is far more beneficial than other, more traditional forms of marketing. Here are the top reasons to convince you to invest your time and resources to develop an email marketing program:
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Building a scalable, repeatable and predictable business that always has a favorable sales growth pattern is not an easy task.
Almost every business is affected by a number of issues that hinder its growth!
Even if you have a promising solution in a lucrative market and have the resources to boost your sales growth, it can be pretty tough to expand at the level predicted in your business plan or expected by your investors. Here are some critical factors that could be hindering your growth:
Continue reading “Top factors that may be restricting the sales growth of your business”
Wondering why brand advocacy?
What brand in this whole wide world wouldn’t want its customers to be saying great things about them?
But do you know what’s more delightful than having satisfied customers?
Continue reading “Brand advocacy: How to get your customers promote your brand!”
Artificial intelligence (AI) has taken the entire world by storm. It has entirely transformed the digital era. All the digital channels being used by the various industries are being redefined by the use of AI specifically with the most amazing invention- chatbot.
Today, chatbots are everywhere. They are helping people find nearby restaurants, fix meetings, find things and so on. They are further helping businesses, no matter big or small, to ease up several procedures.
However, for a chatbot to be beneficial for a business, it needs to have a set of certain traits. Read on to know what all a highly efficacious chatbot consists of.
Continue reading “Chatbot traits: All that a bot needs to provide an exceptional support”
Lead generation is vital for any business around the globe. Leads help a business thrive.
When we talk about B2B lead generation, it’s all about determining target companies, approaching new prospects and garnering qualified leads. However, you need to know that generating leads isn’t easy and trying to acquire leads in the B2B space makes it all that much more difficult. Here are the best and most effective strategies that’ll help you with an effective B2B lead generation:
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Live chat software has left no sector untouched! Whether it is the industrial sector or the hospitality sector, this amazing customer support tool sure has a crucial role to play. Let’s talk about live chat support for the hotel websites today.
What’s the first thing you encounter when you enter a hotel?
The reception, right?
Continue reading “Here’s why your hotel website should definitely offer a live chat support”
What exactly is meant by a proactive customer support?
Let us explain it in the simplest possible way- In a typical situation, customer queries are addressed when they arise. Though an instant query resolution would make them happy this reactive approach may not provide you with the desired customer satisfaction level.
Is there a better option?
Well, the answer is- Yes, there is and we call it- proactive customer support.
This type of support means you solve problems before customers have to call you. With a proactive approach, you can solve customer queries even before they become aware of them. Such a customer support can work wonders for your business, provided, you employ the mentioned strategies:
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Businesses today, place so much importance on their customers and why not? After all, it’s because of and for the customers that a business exists. That’s the reason numerous attempts are made to assist the customers whenever they need help. However, just providing a number of different customer service channels to the customers is not enough. Businesses should further adjust the expectations associated with these always-on, instant channels. This can effectively be done using chatbots.
Continue reading “Chatbots for banking: The perfect blend for a 100% customer satisfaction!”
It won’t be wrong to say that people love to get problems solved fast. Receiving an immediate response to their query or issue is a huge confidence booster for them. An efficient live chat software for is one of the many ways a business can do that.
Continue reading “Live chat for sales: Here’s how you should be using it for boosting profits!”
A business cannot exist without its customers, and this is why companies are focusing on how to win new customers and perhaps more importantly, retain existing ones. Providing an exceptional customer experience is important to the success of any business. Hence, inculcating such strategies that can help improve the efficacy of customer service can prove to be highly beneficial. Have a look at some of these customer experience strategies and leverage these to gain customer satisfaction and loyalty:
Continue reading “Want to enhance the customer experience? Here’s your ultimate guide!”
Customer segmentation refers to the practice of dividing a customer base into groups of individuals that are similar in specific ways relevant to marketing. These groups include age, gender, interests, location, buying patterns and more. When used appropriately, customer segmentation can provide a number of benefits to your business:
Continue reading “Customer segmentation: All that it does for your business”