Being a modern day automotive business owner you’ve probably got a well-designed and fully optimized website. But wait a sec! Does your website offer a live chat service?
NO?
Well! In that case, you are missing out on a number of prospects, sales and business growth opportunities. If you’ve not yet considered a live chat service on your live site, here’s all you need to know and act upon!
Continue reading “Live chat for automotive business: The benefits you are missing out on!”
Cross-selling refers to the practice of suggesting similar or complementary products or services to an existing customer during the buying process. The sole purpose is maximizing the revenue. Since this era is a digital one, you’ll find almost all the businesses online. This further means that most of them practice cross-selling online. There are a number of ways to do so. One of the most effective methods is cross-selling using live chat.
Continue reading “Cross selling using live chat: Killer tips to leverage the best support tool!”
Are you aware of the latest live chat trends?
If not, you’ve landed up at the right place.
Though live chat is one of the customer service tools, it has successfully established itself as a powerful entity in the entire scenario. The amazing tool has empowered a number of businesses and helped them grow rapidly. The already powerful trend has become more efficient with the latest advancements. Let’s have a look at the hottest trends in a live chat service this year:
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The whole world is online. So is the cosmetics industry! Reason? Every business that wants to be successful in today’s era, employs a customer-centric approach. Higher the level of customer satisfaction, the more successful is the business and the only way of doing that is enhancing the customer experience.
Here’s a list of the best practices from the most successful online cosmetics companies:
Continue reading “Know how online cosmetics companies enhance their customer experience”
Hospitality, tourism, customer support, education, health, finance, retail- not even a single domain is untouched by live chat! The powerful tool has the potential to serve them all and work wonders for them.
Today, we’ll be telling you how live chat benefits the software industry. Read on.
Continue reading “Live chat and software industry: Can it be called a match made in heaven?”
What qualities do highly efficient live chat agents possess?
Faster response time, multitasking, good writing skills, excellent command of grammar and stuff?
Well! That’s what everybody knows! Today, we’ll tell you about the little-known traits of the most successful live chat agents.
Ready? Here you go!
Continue reading “Lesser known traits of successful live chat agents you need to know”
Lead generation myths! Yes! they do prevail.
In an attempt to make the most out of the lucrative market, businesses often tend to follow the age-old practices that are said to be tried and tested in their niche. What they fail to understand is the reality.
Lead generation is one of the most important aspects of any business. The process is so popular that it has a number of myths related to it. Wisdom lies in identifying them and employing the genuine and effective strategies.
Let’s make it easy for you. Here are the top lead generation myths, demystified for you!
Continue reading “Lead generation myths: Have you already fallen a prey to any of them?”
Customer journey maps are crucial for customer success and customer experience management. Journey mapping is a necessity for nurturing and satisfying customers in today’s era!
A customer-centric approach is what makes the businesses stand out from the crowd today. Customer journey mapping here is inevitable. However, if not done right, it may simply backfire! Here’s all that doesn’t let you make the most out of customer journey mapping:
Continue reading “Customer journey maps : Reasons why they may be rendered useless!”
Being a part of the e-commerce competition, you must have often heard about placing live chat on your checkout pages. Do you know the reason behind this suggestion? Come, let’s enlighten you with the same:
Continue reading “Why you should place live chat window on your checkout page”
Chatbots for customer service- yet another intervention of technology in real life.
When you own a business and have a huge customer base to serve, you are under constant pressure to keep all your customers happy. Keeping abreast with the latest trends in customer service, employing strategies to improve the customer experience and making endless efforts to gain more and more satisfied customers is what every business aims for.
Continue reading “Ever tried chatbots to ramp up your customer service standards?”
What’s the need to collect customer data? How would these piles of information help you?
The answer is- ‘Customer data is no less than a gold mine.’ Whether you collect this valuable customer data through forms or social media pages or a live chat service, either way, it serves as a powerful resource to enhance your customer service.
What makes us say that? Read on to know.
Continue reading “Customer data: How it helps take your customer support a step further!”
Do you know what’s the best way to stand out from the crowd? Ever wondered what works the best when trying to stay ahead of the competition?
Well! The answer lies in the following three words- ‘Beat your competition’!
Be it a business or education or customer service, the statement applies to all. The best way to be a clear winner- you have to beat all those competing with you.
When it comes to customer service, there’s a lot you can do to beat your competition. Read on to know.
Continue reading “That’s how you beat your competitors in customer service”
Live chat agents have to be fast, patient, versatile, flexible, knowledgeable and what not! Above all, they need to be accurate in every response they send to the customers seeking query resolution.
Wondering why?
Suppose you have an issue with a company’s product and you reach out to the support team through live chat. How would you feel if you receive responses full of typos? Won’t it just spoil your already spoilt mood further?
That’s why it’s important that special attention is paid to the emails and the chat responses sent to the customers. This is necessary not only for a business’s reputation but also for ensuring customer satisfaction.
Continue reading “The best tools to turn your live chat agents into grammar nerds right away!”
Customer service fails– something that every business may face at some point in time or the other.
Why?
Well! Obviously, they are not doing the needful. Customer service fails eventually lead to dissatisfied customers and the reason for this may be anything from bad employee choices to neglecting customer efforts!
Here are some of the reasons that otherwise go unattended but may actually be contributing to your business’s customer service failure.
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Lead generation is a necessity in the business domain and with the advent of artificial intelligence, it has gotten easier in the recent years. AI has the tendency to outperform humans due to the unmatched qualities of the machines and technology. It has a lot to offer to businesses leveraging AI for lead generation. Here’s all that it can do:
Continue reading “How AI benefits the lead generation process for any business”
Scaling customer support- why do you even need to?
Well, that becomes inevitable when your startup finally starts blossoming into a full-fledged business and your customer base grows. This not only leads to an increased demand for your products and services but also the customer queries.
This calls for employ strategies to adapt to all these changes. Here’s how you can do that:
Continue reading “Scaling customer support: See how it’s done the right way!”
When you own a business, you have people talking about it. Just like you may have a lot of appreciation, you may also get numerous negative customer reviews. Where positive social proofs may make your business while the negative reviews may just wreck havoc!
However, you need not panic when you see such reviews on your website or a social platform. You should instead look at it as an opportunity for making improvements in your business. Stay calm and try out the best strategies to tackle such negative social proofs.
Here’s all that you can try.
Continue reading “Negative customer reviews: Know how you can handle them efficiently!”
Have you recently experienced a decline in your brand loyalty?
Are your loyal customers just moving away, ditching your brand?
Here’s all that may be responsible for the same.
Continue reading “Decreasing brand loyalty: All that may be driving your customers away!”
What’s an exceptional customer service?
It’s that smile on your customer’s face when he/ she receives what he actually asked for. It’s all about those brand mentions that your happy customers willingly make on social platforms. It’s the WOM that drives in new customers.
In other words, when you go that extra mile for your customers, they obviously feel valued and wish to appreciate your efforts. And they do it through brand loyalty, WOM marketing and so on.
But how do you push your limits to make all that happen? Read on to know.
Continue reading “Exceptional customer service: Here’s how you can go that extra mile!”
No matter how hard you try, customer complaints are inevitable. They are a part of every business. The success of any business, no matter what scale, depends upon the attitude towards those complaints.
Customer complaints when looked at in a positive way can actually be a motivational source. They can actually help your business grow.
Not quite convinced? Let’s have a look at what all these complaints can provide you with.
Continue reading “Customer complaints: Not a bane but a blessing in disguise!”