Scaling customer support- why do you even need to?
Well, that becomes inevitable when your startup finally starts blossoming into a full-fledged business and your customer base grows. This not only leads to an increased demand for your products and services but also the customer queries.
This calls for employ strategies to adapt to all these changes. Here’s how you can do that:
Continue reading “Scaling customer support: See how it’s done the right way!”
Have you recently experienced a decline in your brand loyalty?
Are your loyal customers just moving away, ditching your brand?
Here’s all that may be responsible for the same.
Continue reading “Decreasing brand loyalty: All that may be driving your customers away!”
What’s an exceptional customer service?
It’s that smile on your customer’s face when he/ she receives what he actually asked for. It’s all about those brand mentions that your happy customers willingly make on social platforms. It’s the WOM that drives in new customers.
In other words, when you go that extra mile for your customers, they obviously feel valued and wish to appreciate your efforts. And they do it through brand loyalty, WOM marketing and so on.
But how do you push your limits to make all that happen? Read on to know.
Continue reading “Exceptional customer service: Here’s how you can go that extra mile!”
The way customers buy is no more the same. Customers today are smarter than ever. It’s imperative that businesses keep abreast with customers’ interests and buying methodologies. That’s what buyer personas help with.
But wait! Is it that easy to create these personas?
Not at all! In fact, the process is prone to a number of mistakes that are rather considered to be good practices. Here are some of the most common mistakes that render these personas less effective.
Continue reading “Buyer personas: Are you creating them the right way?”
Nothing comes easy! Especially when it’s about businesses, customers, sales, and profits, you have to give a little to get a lot.
When you own a business, you just can’t sit back and relax if you have acquired enough customers. The uncertainty of this domain can wreak havoc on your business anytime, anywhere! That’s because customers today are fast enough to change their choices and decisions based on the type of experiences they have with businesses.
Continue reading “Finding your customers: All that it takes to reach out to your prospects!”
Hiring live chat agents is so simple!
Do you feel the same?
If yes, then you are mistaken! Choosing a live chat agent for your company is not just putting a candidate through a writing test and a typing test. It’s a lot more than that!
That’s because your live chat agents represent your business. The way they interact with your customers, assist in query resolution, guide them through the purchase process, clarify their doubts and help in making decisions determines how customers perceive your business!
Continue reading “Hiring live chat agents: The best tips and tricks to do it the right way!”
A knowledge base on your website is a boon for your support agents and customers alike.
You ask us how?
Well, it’s no brainer that the customer service reps have to deal with a lot of queries throughout the day. Also, of all the queries that they have to face, most are simple and repetitive. The time wasted in helping all the customers with similar (and simple) issues can effectively be used to address more critical issues. That’s what a knowledge source can help with.
This implies, having an effective knowledge base is quite inevitable! Here’s how you can create an effective one.
Continue reading “That’s how you put up a powerful knowledge base for your customers!”
Let’s help you out!
Do you know what the trouble with today’s customers is?
Continue reading “Here’s why you actually need a live chat service for your website”
What business, in this whole wide world, wouldn’t want to boost its sales?
Business is all about selling and if your web design, sales, and marketing efforts are not helping with it, you are going nowhere!
At the end- the only thing that matters in a lucrative market and in this world full of competition is ‘great sales’!
When we talk about leads, sales, conversion, and profits in this web literate world, the very first thing that needs to be considered is a business’s website. Here’s all that your website design should have in order to help boost your sales.
Continue reading “Great web design hacks to boost your sales insanely!”
Why self-service?
That’s what the businesses unaware of the power of this amazing tool ask!
And the businesses that know its power? Well, they are just too busy leveraging the benefits.
Continue reading “Self service: The ultimate customer empowerment tool in today’s world!”
How important is lead generation for a business?
Okay, let’s relate it to real life. How important is it for the humans to eat, drink or breathe to survive? Just like all of these activities are inevitable, lead generation is critical to a business’s survival!
That’s why businesses around the globe leave no stone unturned to generate and nurture leads. The most effective lead generation today, can be achieved through social media platforms especially LinkedIn. Here’s how it can be done effectively.
Continue reading “Lead generation with LinkedIn: You won’t believe how easy it can be!”
Chatbots for hotel websites- Truly a match made in heaven!
With a large section of the population going gaga over the messenger apps today, it has become a bit difficult for the businesses to reach out to their audience. That’s because privacy has become a major concern for the people nowadays. They no more wish to be bothered every now and then and do not feel like sharing huge chunks of personal information with just about anyone!
Continue reading “Chatbots for hotel websites: All that you can expect from the combination!”
Not yet created a chatbot for your business? Not quite convinced about creating one? Well, we have some solid reasons to convince you about that!
But first! What exactly is a chatbot and what’s it meant for?
Well, a chatbot is basically a computer program that conducts a conversation via auditory or textual methods. It’s a method of fuelling up your live chat assistance. Easy to create, this highly efficacious program is the best thing you can strengthen your website with. Have a look at what all it can do for your website and business:
Continue reading “Chatbot: A reliable and trusted employee ready to serve you for free!”
Customer pain points in a purchase journey are inevitable! The success lies in eradicating them in the best possible manner. This would first require the identification of these pain points and the best sources to dig them out are:
Continue reading “Customer pain points: Where to uncover these leaky points in your business”
Online customer service communities are based gathering places where an exchange of valuable information and brainstorming of ideas takes place on a large scale. These communities consist of customers, experts, partners and others. Individuals gather and discuss specific problems and discover solutions. Thereafter, they come up with out of the box ideas to improve a company’s products and services.
Continue reading “Fuel up your marketing efforts with online customer service communities”
So far we have talked about live chat, its uses, and benefits. But there’s something that has the potential to add to the power of this already efficacious service. Yes! It’s a ‘video chat’ that makes all the difference. It takes a live chat experience to an entirely new level!
Continue reading “Video chat: Strengthening and making your live chat service unmatchable!”
As a matter of fact, live chat has made its way into almost every economic sector. Real estate is also one such sector that has evolved over all these years. In fact, most of the real estate businesses today, adhere to the cutting edge technology and have a dedicated website to showcase their offerings, engage with customers and close sales! A live chat service on the website acts as an icing on the cake. Let’s see how.
Continue reading “How live chat transformed and continues to benefit the real estate sector”
A pre-chat survey is a set of short questions that is devised to increase the customers’ convenience through live chat assistance. It is a way of catalyzing the query resolution process and provide an exceptional customer experience. Here’s all that a pre-chat survey does for you:
Continue reading “Take your live chat assistance a step higher with a solid pre-chat survey”
Customers are crucial for the existence of a business but it’s never that easy to acquire them! The very first step that needs to be accomplished to build a customer base is lead generation. A growing influx of leads is what keeps a business going in the first place and the best way to achieve that is live chat. Read on to know how.
Continue reading “Live chat fuels up your lead generation like nothing else!”
Customers are the main motivation behind every advancement that a business makes. That’s because a business cannot exist without customers. It’s imperative that businesses make every possible attempt to woo them! Of all the strategies used to dazzle the potential as well as existing customers, offering a live chat service is a prominent one. A lot is said and heard about live chat and its benefits for a business but ever wondered how customers actually feel about it?
Continue reading “What happens when customers know you offer a live chat service?”