As a matter of fact, a live chat window on a website is a window into the respective company. It is the most convenient place for the customers to share their concerns. As far as the companies are concerned, every such communication is a golden opportunity to gain loyal customers. Didn’t get it? Read on to know how live chat can help achieve customer loyalty:
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Providing a live chat feature on your website is the best thing you can do for your customers. It not only ensures an exceptional customer experience but also offers a number of benefits to the business. Automation of lead generation process is one of those benefits. Read on to know how live chat does that:
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According to a research, more than the quality of a product or service or brand name it’s the customer service that drives the sales for a business. Also, in order to deliver just what the customers want, it’s very important to study their interests, preferences, likes, and dislikes. Customer expectations today, are very high. Let’s have a look at what all they want from a business:
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Customers love it when they are valued and the businesses that realize this strive their best to go above and beyond to make them feel so. Customer satisfaction today doesn’t just depend upon the quality of product or service. The efforts that a company makes to make its customers feel important to provide several other fruitful outcomes like customer loyalty, WOM, boosted brand recognition and a lot more. Want to know how it can be done? Read on to know:
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Do you know that you miss out on a lot of opportunities just because not all of the visitors on your site are willing to engage? Passive visitors are the ones who rather prefer being engaged turn out to be the reasons for missed sales opportunities. Proactive chat lets you identify these potential customers and increase the chances of conversion for your website. Apart from this, there’s a lot that proactive chat can do for you. Read on to know:
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As a matter of fact, not all the website visitors like to engage. They rather like to be engaged. That’s where a proactive chat steps in. These chat invitations facilitate customer engagement so that you do not miss out on any opportunity of conversion. However, proactive chat can be beneficial only if you use it in an appropriate manner. There are certain mistakes that if committed can actually have a negative impact on your visitors. Read on to know what they are:
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Why do you even need to build your email list in the first place? Well, an email list is quite an essential element of your marketing strategy as it not only promotes your content but also drives sales. In other words, it actually helps grow your business and in turn, grow your business. That is why you should consider building one. Now the question is, how to do that? Well, you just need to opt for a highly effective email list builder so as to make the most out of your marketing strategy.
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Businesses today do not entirely rely on technological aspects for succeeding. They realize the importance of keeping their customers happy and hence are ready to go above and beyond to provide an exceptional customer service. Here are the best strategies employed by all the successful businesses today.
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As a matter of fact, cart abandonment is something that eCommerce site owners fear the most. It is no less than a nightmare for them. The reasons for cart abandonment may vary from a normal sign up form to expensive shipping. Whatever the reason be, cart abandonment can be a hindrance to a business’s success. A number of tools, software, and plugins have been developed to eliminate cart abandonment. Here’s a list of the best ones:
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Communication is the key to building strong relationships between the companies and its customers. An effective communication plays a crucial role in deciding whether a customer stays or leaves. What all makes up for an effective communication? Read on to know.
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Unhappy customers may directly or indirectly mean high bounce rates, bad company reputation, declined sales, deflated profits and much more. Even if you do your best to gain customer satisfaction, there are certain pitfalls that might lead to customer dissatisfaction. So, it is necessary to be aware of how your customer service efforts are performing. Let’s have a look at the most common reasons that you do not realize can make your customers unhappy.
NPS or Net Promoter Score is a relationship survey that enables you to understand whether your customers would recommend you to others. It is of high significance for your business as it lets you know where actually you stand when it comes to your business’s success. NPS score actually lets you measure customer satisfaction, customer loyalty and a lot more. Therefore, working towards its improvement can actually help your business stand out from the crowd.
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It is a known fact that influencer marketing is mainly focused on key individuals rather than the target audience or potential customers. It is all about identifying the individuals that have influence over potential buyers and orienting marketing activities around these individuals. In other words, this type of marketing is like personifying your brand where the influencers have a personal relationship with their audience. Leveraging this form of marketing for your brand can benefit your business in a number of ways:
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In order to provide an exceptional customer support to your customers today, just providing an easy way to reach out to you is not enough. Your business requires something more efficient than emails, contact forms, and phone calls. This is because people are addicted to the high-speed technology today and long for an instant problem resolution. Since all of these customer support approaches are quite slow and require customers to wait, so, you need to look for alternatives. Live chat, ticket support, FAQ etc are some of the alternatives that when integrated into WordPress can improve the customer service. Here’s a list of the best WordPress plugins to improve your customer service quality:
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Is your business new to the market? Are you looking for ways to gain exposure and be known? Well, then you have landed at the correct place. We are here to tell you about the most efficacious growth hacking tools that can help grow your business effectively:
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It hardly matters which industry you are in, you do have some sort of customer service support. You may be using the conventional customer support channels like an email address or telephone support to help your customers. Continue reading “Here’s why you should opt for a live chat service for your business”
Cross-selling is one of the most efficacious methods of boosting the profits of a business. It is a powerful tool for expanding the reach of your business, acquiring new customers and enhancing customer lifetime value by encouraging them to buy something that adds to the value of their chosen product. When done right, cross-selling can benefit a business like never before. Here are the best practices to make the most out of cross-selling:
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Businesses today not only aim at providing an exceptional customer support but also measure the impact of their service on customers. But monitoring a number of metrics may do no good to them. They instead need to focus on few critical metrics so as to enhance the quality of their customer support further.
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The trends in customer service are updated every now and then. And the businesses try and keep up with every new advancement in customer support so as to keep their customers happy. Customer service has undoubtedly become complex due to the ever-increasing expectations of the customers worldwide. There’s no such technology to notify one about the latest trends in customer support. In order to keep up with the pace, businesses need to study the patterns in consumer behavior thoroughly. Based on such patterns, we have accumulated a list of five latest trends in customer service:
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These days businesses do not prefer cold calling much as there are a number of better options available for connecting with prospects. Lead generation is one of them. In the simplest form, lead generation refers to the act of gathering valuable personal information from a prospect in exchange for content that they find useful e.g eBook, webinar etc. So, basically, it is an effort of assuring the success of a marketing campaign by targeting only the qualified or interested audience. There are a lot of lead generation software available for this purpose. Have a look at the best ones: