Category: generate leads from website

Continue reading “Customer support habits that your team should be following religiously!”

Customer support habits that your team should be following religiously!

Humans tend to develop certain habits throughout their lifetime. The habits inculcated may depend upon the environment one is surrounded with. A workplace is one such environment that causes an individual to inculcate a number of habits. When it comes to customer support, these habits may have an adverse impact in the long run.

Continue reading “Growth hacking: The best strategies to help you stand out from the crowd!”

Growth hacking: The best strategies to help you stand out from the crowd!

Growth hacking refers to the process of rapid experimentation across marketing channels and product development to identify the most efficacious ways to grow a business. It is basically a set of both conventional and unconventional marketing experiments that lead to the growth of a business. Growth hacking aims at building a self-sustaining marketing machine that reaches a large number of target customers by itself and, continues to expand. In order to benefit from this amazing process, businesses need to employ the best growth hacking strategies. Let’s have a look at the best strategies for expanding your business:

Continue reading “The best tips to handle your customers during the holiday season”

The best tips to handle your customers during the holiday season

Handling customers during holiday season

The holiday season is that particular time of the year when a business can gain unbelievable profits. However, these days the competition among businesses is high and customers have unreasonably high service expectations, especially during the holiday rush. In order to stand out from the crowd and maximize your holiday efforts, you need to consider the following tactics:

Continue reading “Lead nurturing: Know how you can leverage it for your business’s success”

Lead nurturing: Know how you can leverage it for your business’s success

Lead nurturing is a single part of the whole marketing process. Lead nurturing is a marketing term used for building relationships with potential clients even if they are not currently looking to buy a product or service. The sole purpose of lead nurturing is to raise a company’s profile in the potential client’s eyes, thus making it more likely that the client will go with the company’s product or service when he/she decides to buy.

Continue reading “Here’s all that an effective lead magnet can do for your business”

Here’s all that an effective lead magnet can do for your business

A lead magnet is an incentive in the form of free e-books, webinars, whitepapers etc. given away to someone in exchange for their email address. It can even be considered as a bribe that marketers offer to potential buyers in exchange for their email address, or other contact information.

Continue reading “Lead qualification: The ultimate guide to qualify your leads successfully!”

Lead qualification: The ultimate guide to qualify your leads successfully!

In order to accomplish lead qualification, you need to create a simple, one-page document that lists all the crucial questions you want to ask or the information you want to elicit. For this, you need to follow a systematic approach so as to provide the best results. Here’s all you need to do:

Continue reading “Bad customer service: How it may crumble your business into pieces!”

Bad customer service: How it may crumble your business into pieces!

Customer service is the most important aspect of your business as it directly affects the revenue growth. Exceptional customer service can compensate for poor marketing skills, but it’s very difficult to replace a bad customer service with effective marketing.

Continue reading “Personal branding for B2B lead generation: How to do it the right way”

Personal branding for B2B lead generation: How to do it the right way

Personal branding refers to the practice of people marketing themselves and their careers as brands. It’s the building of your personality in an online format. According to “Brand Yourself”, a personal brand should reflect your actual personality and should not be an idealized version of who you are. Since the relationship between brands and consumers needs to be made and remade consistently. You need to know that there is a constant desire for a reinforcement of the self-brand.

Continue reading “Here’s how a live chat software benefits your educational website”

Here’s how a live chat software benefits your educational website

In this era of digital communication, our everyday activities seem unimaginable without access to the web. Apart from selling, buying, booking online, even the educational process seems much more convenient in the digitized form. In other words, even the educational institutions are not excluded from this process. This is due to the fact that younger generations are extremely supportive of all the occurring technological changes. Thus, offering a live chat assistance on your site can be highly beneficial for your educational organization. Here’s all that it does for you.

Continue reading “That’s how you train your live chat agents for a better customer experience”

That’s how you train your live chat agents for a better customer experience

Providing an exceptional customer experience is crucial for any business. It decides whether the visitor will turn into a long-term customer or abandon your site and never come back. We cumulated some tips for training your agents for providing an exceptional customer experience. For such a customer experience agents need to:

Continue reading “Live chat and quality content: A magical blend for great conversions!”

Live chat and quality content: A magical blend for great conversions!

They say- Content is the king!

But does that mean it can ensure conversions, all on its own?

The answer is a big ‘No’!

Continue reading “Web self-service: Know how it benefits a business and its customers!”

Web self-service: Know how it benefits a business and its customers!

Web self- service is a type of electronic support, which allows the customers and agents to access information. It enables them to perform tasks over the internet, without any other interference from another agent in a customer support center.

Continue reading “Net promoter score: Here’s all that you should know and do to boost it!”

Net promoter score: Here’s all that you should know and do to boost it!

Net promoter score refers to a management tool that can be utilized to gauge the loyalty of a firm’s customer relationships. NPS measures the loyalty that exists between a service provider and a consumer. The provider is the entity that is asking the questions on the NPS survey and consumer is the customer, employee, or respondent to an NPS survey.