Posted on

What it requires to take the business credibility to a new level

Business credibility

Customers today, have grown smarter than ever. That’s the reason why businesses strive to go beyond their limits to keep the customers happy. Sky high customer expectations and a competitive market make it really important for the businesses to take steps to stand out from the crowd and there are a number of ways for doing so. Building business’s credibility is one of the best ways of all. Let’s see how credibility can be effectively boosted:

Continue reading “What it requires to take the business credibility to a new level”

Posted on

Keep your business afresh in people’s mind during offseasons!

Business

For the businesses all over the world, there’s a pattern that depicts the highest and the lowest profits. Wisdom lies in figuring out how your business changes with each season. This is mandatory and can be applied to the existing marketing strategy so as to grow the whole year round. Deploying clever tactics to be in business even when your seasonal business is supposed to hibernate can help with the same. Here’s how it can be done.

Continue reading “Keep your business afresh in people’s mind during offseasons!”

Posted on

Using live chat for upselling the right way!

Upselling

The term ‘upselling’ refers to a sales technique where a customer is made to spend more by buying an upgraded version of what’s being purchased. It may also mean exposing the customer to other unexplored options. Either way, it’s about convincing a customer to spend more.

However, it’s very important to know the right way and time to upsell. That’s because you may seem pushy if it’s not done in a proper manner. The best way to do it is using a live chat service. Here’s how you can do it:

Continue reading “Using live chat for upselling the right way!”

Posted on

Killer customer acquisition tips for startups

Customer acquisition

It has always been said that customer retention is more beneficial than customer acquisition. But that’s the case with the businesses who have already acquired a considerable amount of customers. What about the startups? Well, they obviously need to invest in customer acquisition. However, just doing it blindly won’t help. Smart work can prove to be fruitful in this case. Wondering what smart work means here? Read on:

Continue reading “Killer customer acquisition tips for startups”

Posted on

How to make the most out of personalized customer service

Personalized customer service

For the businesses to thrive in today’s competitive world, personalization is the best tool available. Since numerous businesses are a part of the same lucrative market, the customers have a lot of choices. In case they do not get the desired service from a business they simply switch it. Also, where all of the competitors claim their products to be the best, it’s just the customer service that can differentiate them from each other. That’s where personalization plays its part. Here’s how personalization can be effectively  inculcated into customer service so as to provide personalized customer service:

Continue reading “How to make the most out of personalized customer service”

Posted on

How to embrace a positive attitude in customer service

Customer service

Customer service is a tough profession to opt for. Being a customer support agent is quite challenging owing to the diversity of customers to be served every day. Of all the skills that a customer service representative needs to possessive, it’s a necessity to embrace a positive attitude towards your customers to serve them even better. Here’s how you can do that!

Continue reading “How to embrace a positive attitude in customer service”

Posted on

This is what happens when chatbots and AI come together

Chatbots and AI

With the entire world growing fond of mobile technology, the expectations have become sky high. People, companies or businesses today want to achieve more in less time. They crave for efficiency, speed and that too without compromising with the abstract aspects. The world has seen a number of inventions when it comes to enhancing the convenience regarding particular tasks. Chatbots are one of those highly efficacious inventions.

Continue reading “This is what happens when chatbots and AI come together”

Posted on

Here’s how you can reduce customer churn effectively

Customer churn

What is customer churn? Well, for any business, it’s no less than a nightmare. Churn rate basically shows how your business is doing with keeping customers by your side. Customer churn may be caused due to inadequate product quality or lack of support or absence of credibility of the business and other such factors. The reasons for customer churn are numerous but the solution to this problem is just one- customer retention! Here are some of the most effective tips for retaining your customers:

Continue reading “Here’s how you can reduce customer churn effectively”

Posted on

The most effective tips to boost your customer service productivity

Customer service agents

Owing to the not-so-favorable situations, customer service is a crucial field to work in. Support teams often face a lowered morale, burn out and dissatisfaction due to the nature of the job. Dealing with infuriated, agitated and rude customers at times can be quite a tedious task. This may further affect the agents’ productivity. In this article, we have shared some highly effective tips that can help boost the productivity in such situations:

Continue reading “The most effective tips to boost your customer service productivity”

Posted on

How to convert customers into brand ambassadors for your business

Business brand ambassadors

The most successful businesses today are the ones with the most loyal kind of customers. This is because when a business has loyal customers, it has a source of word of mouth marketing which is the most powerful marketing tool in today’s era. When the customers contribute towards word of mouth marketing, they may be considered as brand ambassadors. However, it requires quite a lot of efforts to turn customers into brand ambassadors. Here’s all that can help with the same:

Continue reading “How to convert customers into brand ambassadors for your business”

Posted on

Customer service tips that make your customers feel valued

Customer service

A business can’t exist without customers. It’s imperative that each and every customer is nurtured through the smallest possible gestures. Businesses should strive to go above and beyond to deliver just that perfect blend of appreciation that makes its customers feel values. In this article, we have listed the best possible customer service tips for achieving the same:

Continue reading “Customer service tips that make your customers feel valued”

Posted on

Here’s how communication can effectively benefit your business

Communication in business

Communication is the major factor that decides the quality of a relationship. Especially when it comes to businesses and customers, communication goes far beyond just defining the relationship between the two. It has got to do with various aspects related to the business. Read on to know what all communication can do for a business:

Continue reading “Here’s how communication can effectively benefit your business”

Posted on

Best live chat practices that make your customers love you

Live chat

More and more businesses today are installing live chat services so as to enhance the quality of their customer service and boost their profits. But are all of them able to enjoy all the benefits that the service claims to provide? The answer is- NO! In fact, many of them are not even able to make the service discoverable for the customers. This is because they miss out on the right tactics to make the most out of it. We are here to help you with the same. Here are the best practices that will help you leverage the live chat service to its fullest:

Continue reading “Best live chat practices that make your customers love you”

Posted on

Transform your business with customer journey maps!

Customer journey maps

Firstly, let’s get familiar with what a customer journey map is. It is basically a diagram or several diagrams that depict the various stages customers go through while interacting with a business. A customer journey map is a visual representation of the processes starting right from purchasing to sharing grievances on social media. Customer journey maps are an inevitable part of customer service today. Read on to know why:

Continue reading “Transform your business with customer journey maps!”

Posted on

Customer feedback: Clever ways to collect it effectively

Customer feedback

Meeting or exceeding customer expectations is possible only if you know what exactly your customers want. Knowing their pain points helps improve the service quality and boost customer satisfaction.  A customer feedback survey is the best way of knowing about customers preferences, likes, dislikes and hidden requirements. However, businesses need to identify the customer feedback medium that would work best for them. Here are the best ways of doing the same:

Continue reading “Customer feedback: Clever ways to collect it effectively”

Posted on

Here’s how you can handle an angry customer over live chat

Live chat to handle angry customers

Customer service is not only about providing an exceptional support to the customers. It’s about looking after all the aspects that relate to the relationship between a business and its customers. The one that’s most noticeable of all is an irate, dissatisfied or angry customer. The reason for his/her fury may vary anywhere from a defected product to a complicated return policy. Whatever the situation be, the success of a business lies in combating such situations in the most effective manner. Here’s all that should be done when you encounter an infuriated customer:

Continue reading “Here’s how you can handle an angry customer over live chat”

Posted on

Here’s why you should consider a live chat and CRM integration

Live chat and CRM integration

A CRM system helps manage the relationship between a business and its customers so as to help the business grow. It actually helps organize the data collected through the interactions between the customers and agents. In addition to this, a CRM also allows tracking the history of all such interactions, whenever needed. And this does not end here! Integrating the CRM system with a live chat service further adds to the efficiency of a CRM. Read on to know how:

Continue reading “Here’s why you should consider a live chat and CRM integration”

Posted on

That’s how a live chat service makes all the difference!

Live chat

It won’t be wrong to say that the businesses today, thrive on customer satisfaction. The ones that succeed in meeting or exceeding customers’ expectations are able to benefit themselves to unimaginable extents. Ever wondered what’s common amongst all of those highly successful businesses? They offer a live chat assistance on their websites! Yes, live chat is all that makes a big difference! Read on to know how it does that:

Continue reading “That’s how a live chat service makes all the difference!”

Posted on

The most effective tips to motivate your chat support agents

Motivating chat support agents

What is it that keeps your employees going and performing their best? Well, it’s the motivation that plays a crucial part in creating that perfect positive working environment. Especially when it comes to a customer support center, the performance of the agents is highly driven by this one factor! It’s imperative that the managers employ all effective strategies to keep their teams motivated so that they deliver the best kind of service. Here’s a list of the most efficacious tips for motivating your chat support agents:

Continue reading “The most effective tips to motivate your chat support agents”