Live chat provides instant solutions to all your customer queries and concerns in real time. It is blossoming as the most popular and adorable customer service tool at your website. Continue reading “Who uses live chat?”

Giving your customers the excellent service is a way to make your customers happy and make sure that they will be doing more business with you. With live chat the clients who make purchase at your site feel secure in doing so. Continue reading “Live chat increases order sizes and conversions”

Are you giving a thought of adding live chat at your website? Depending on the nature of your business, a live chat service can do miraculous benefits to your business other than providing simple, quick and painless customer service. Continue reading “Live chat needs less employee power.”

One of the basic reason for the business going for live chat program is the on-demand nature of the web. The prospects are seldom going to make a call or even email to your company as they are not at all interested to get their personal data  attached to some email list which shall  be continually pitching them to make purchases. Continue reading “Live chat offers immediate solutions”

Live chat is developing a penchant among customers. It is booming as the most popular customer support channel. It was found that “ in Q1 2015, live chat led all other channels in customer satisfaction at 92%.” Continue reading “What's so great about live chat?”

Did you ever thought of adding live chat at your website? Are you aware that a live chat can be much more other than providing quick and painless customer service. If used correctly it can hike conversions on your site and also the number of returning visitors, thus resulting in revenues. Continue reading “Live chat improves conversion rates and revenues”

Live chat enables on site communications between the visitors at your website and the service team/person behind the website. This gives you an open opportunity to interact with your web users and get feedback about your websites, its product and the processes. Continue reading “The changing aspect of customer service : Live chat – Part II”

No doubt, online shopping is becoming more and more common but it is still marked by a big inconvenience and that is the absence of sales assistance. When you are shopping at a brick and mortar shop, you can rely on the employees for assistance or advice but in an online shopping you are all by yourself. There is no welcome, no assistance and no goodbyes. Continue reading “The changing aspect of customer service : Live chat – Part I”

When you are planning for giving your customer the best service possible, then you should be sure that you are providing them with the best services that are going to improve their experience at your site. The ultimate way to make your customers happy and willing to do business with you again is excellent customer service. Continue reading “The advantages of having a live chat service.”

The small businesses have adopted live chat feature on their website which provides the additional customer service to the visitors at their website. Continue reading “Benefits of a live chat feature on your website”

Live chat at your website, is for sure to increase sales. Communicating with your customers at the key drop of points can prevent your customers from quitting the shopping cart. The fact is that with live chat you are able to give time relevant help and this is adored by the customers. Continue reading “Live chat increases sales.”

Live chat at your website gives the ultimate customer support to your vistors and even current customers too. Despite providing the exceptional support, it also has other perks which can be enjoyed by the business as well as the visitors and existing customers. Continue reading “Live chat cuts down expenses”

The basic trouble with online shopping is that the customers are disconnected from the customer support representatives that can deal with the concerns of the visitors in real time with accuracy. Instead of seeing the customers moving away from the e commerce site and checking in to your competitors site, the business have started adding live chat at their website.

Live chat is all equipped with the ability to provide the solutions to the customers concerns while adding important benefits to the team and bottom line of companies.

Live chat is adding convenience to the customers.

According to Forrester research, it was stated that, :

“ Many online consumers want help from a live person while they are shopping online; in fact 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a website can offer.”

With an on line chat system, the company provides immediate help to the customers. The wait times are rare as compared to the call center and the customers can easily multitask while waiting for the response.

Live chat does not require you to remain tethered to the chat window. You can continue browsing or enjoy your cup of hot coffee while you shall be pinged as soon as the chat agent is ready with the reply.

Even the pain of dialing a toll free number and navigate through a maze of numeric options does not exists with the awesome tool.

Hence live chat, added to your website is a pleasant surprise!

 

 

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When you are adding live chat at your website, it gives you the liberty to reduce customer service response time and hike customer satisfaction. There are majority of the companies who are not able to exploit their websites to its fullest potential to give information. Continue reading “Live chat increases web revenues”

Live chat provides the ultimate customer support. The visitors at the site can directly communicate with the chat agents at your website and get instant answers to their queries and concerns. Today the scenario has changed. If your business is not putting your customer in charge of the business, then you are likely not going to succeed in future. Continue reading “Live chat improves customer service”

You really do not require to be a marketing expert to know what role does quality customer service plays in business. It is the customers only who spread the word about you and help you in growing your customer base. Continue reading “Why live chat is important for your website?”

Live chat is an immensely effective marketing solution for encouraging sales. It is of great help to promote your business and products. Live chat also improves brand recognition and boosts customer loyalty. Continue reading “Live chat : Increase brand awareness and sales”

Adding live chat at your website is really worth for your business. Presently if you are desiring to differentiate your business, just working on your product and price, will not work. You have to give something extra to your client. At present quality customer service is the buzz in the market. Continue reading “Live chat is cost efficient”

Live chat is the most proactive way to communicate.

Live chat is also equipped with proactive prompts which initiate for help on the behalf of the company to the customers who are hesitant in using the live chat option. The chat agents have the ability to track the footsteps of the visitors at their site and hence if they feel that a particular visitor is at a page for relatively long time or is hesitant, he has the liberty to initiate the chat on his behalf, asking if they need assistance. Continue reading “Benefits of live chat – Part II”