If you are thoughtful about putting live chat to work on site, for lead generation, enhancing conversions and customer service, than live chat has to go beyond click to chat. It is witnesses that the apical amount of engagement with website visitors come from proactive chat rather than reactive. Continue reading “How to use live chat effectively?”
Live chat is basically reactive and proactive. We have discussed reactive live chat in the previous blog and now we shall focus how proactive live chat is beneficial to your company. Continue reading “The basics : Reactive vs Proactive live chat – Part II”
The strategy which you are deciding for live chat basically depends on your company’s individual requirement for chat. The major policy decision is whether to use proactive or reactive chat or maybe a combination of both. Continue reading “The basics: Reactive vs Proactive live chat – Part I”
There are number of manners in which the customer support agents, marketing department and the sales team are utilizing live chat to make the customers happy, hike online sales, conversions and reduce service costs. Continue reading “Live chat – Reduced service costs”
Live chat is loved by the business too. This is a great fact. Not only the customers love live chat but businesses also love live chat too.
“ According to poll By Anderson Consulting, almost 62 % of Internet consumers said they would purchase more products online if live customer support were available.” Continue reading “Live chat is loved by the business too.”
In the digital era, business are engaging more and more customers through online channels. The demand of the market for the businesses is to provide full support to its online customers and enhance their online customer experience.
With the traditional supports like phone, email and self service, live chat is also a great tool for online customer support and it adds to happier customers, increased conversions and a marked reduction in the service costs. Continue reading “Customers love live chat”
It is the internet revolution and the new digital marketing technology which have introduced many new terms and one such term is “pain points”. A pain point is referred to a problem that a customer is facing and has not yet been fixed or addressed. Continue reading “Discover customer pain points with live chat”
Live chat is effective for many reasons. Live chat provides your clients and your potential customers with immediate access to your support staff and sales team (vice versa). With live chat your team is equipped with many more opportunities to convert these visitors into paying clients or customers. Continue reading “Live chat – Improved customer service and loyalty”
Live chat is a platform which makes it possible for your customers to get in touch with your chat agents. Live chat not only allows you to chat but even to transfer files. Live chat, no doubts benefits your business in many ways as compared to email phone support and various other communication platforms. Continue reading “Create an engaging experience for your existing and potential customers with live chat.”
Integrating live chat with your existing CRM you have a real lot of benefits to choose from. Here we are going to focus on the most sustainable benefits that are continuing to provide value over time. Continue reading “Why should you integrate live chat with your CRM?”
Live chat, for its customers is absolutely free. This is one of the major benefits from the consumers perspective and therefore from the customer service/ satisfaction perspective is that it costs nothing. There is no paying for a premium number. And very true? Why the consumers should pay when they are facing issues with your product? Continue reading “Live chat is free and easy to use”
Live chat is a lot more than just getting used as an FAQ answering service. Very contrary to the belief that live chat can be just utilized as a support tool, it can very much be used to generate leads as well as increases conversion. Continue reading “Benefits of live chat”
A well said quote, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
Customer service is the rare opportunity that you can have to connect with your customers on an emotional level. You can not do so in any other way. Continue reading “What bad customer service costs your business?”
Offering poor customer support has a very adverse impact on the companies reputation, your business and sales. It has also been witnessed that 78% of the customers have quited the sales transaction just because of bad customer service.
However, there is yet another simple way to improve your customer service. Continue reading “Humanize customer support with live chat.”
You must be giving a thought, “Why live chat?” if you desire to humanize your customer support. The fact is that live chat can really help you to humanize your customer support in a variety of ways. These include : Continue reading “How live chat can help you to humanize your customer support?”
Live chat is there at your website to make all the relevant information available to you which can help you to make a solid buying decision. Live chat can make a difference between the journey from the important button “Place Order” button or simply abandoning the cart. Continue reading “Live chat can encourage buyer confidence”
Adding live chat to you website is a sure shot delight. It is the biggest profit booster of all and a potential that is overlooked by many companies. There is a general thought that live chat is there to solve the customer queries and concerns in real time, something but obvious. Continue reading “Live chat opens the door for upsell opportunities”
The consumer expectation for customer service has reached new heights with tremendous expectations. Having the traditional customer support like phone and email have turned to be ancient. Continue reading “Live chat allows customers to multitask”
Live chat has indeed become one of the most trendy and prominent way for customers to get in touch with your business today. It gives you the opportunity to contact a company at any time and from any location. Live chat is providing the exceptional and quality customer service today. Continue reading “Live chat- Easy, Fast and Simple”
Adding live chat at your website has not been that simple always. Even a few years before, having live chat at your site meant that you had to install the software on your own server and have to really lighten your pockets to maintain the system. The bottom line – live support was simply a fantasy for most of the small and medium scale enterprises. Continue reading “What additional feature do live chat support tools offer? – Part I”