The main goal of integrating live chat with your existing CRM is not just to track tickets. Though it is an obvious value, the top and lucrative benefits of live chat getting integrated are much bigger and more complete. Continue reading “Why should you integrate live chat with your CRM? – Part I”
Live chat is the most common feature on the websites and its basic ‘reactive’ format provides simple and relative effective means to answer all your customer queries. Continue reading “What is reactive live chat?”
There are small business who know that they require to enhance their customer support efforts but are practically unsure from where to start with. They are either having loads of information or simply not enough information. Continue reading “3 Steps to better customer service (Info graphic)”
People choose live chat because of many reasons. One of them comprises of overcoming the hassles of calling a service number, paddling through IVR menus, getting entertained by long monotonic automated messages and just killing precious time waiting. Continue reading “Why do people go for live chat?”
Live chat is the most adored customer support tool for your business. It is the simplest way for your on line customers to get in touch with your company representatives, when they face any problem. And the agents with exceptional insights can drive you and resolve all your concerns! What else grand can you expect when it comes to quality customer service. Continue reading “With live chat- Get in writing!”
Adding live chat at your website not only allows you to decrease customer service response time but also increases the customer satisfaction. Despite the fact that having live chat at your website can exploit your website potential to he fullest, there are still websites who are failing to use their website to answer the concerns of their potential customers and thus loosing them. Continue reading “How can you give your potential customers instant responses with live chat?”
Today live chat is becoming the most popular customer support tool for many type of businesses. It hardly matters whether the business uses live chat to support the visitors or to resolve the concerns of your visitors and potential customers, it can and it does, increase both sales and conversions for a lot of reasons. Continue reading “Live chat : A new way for customer interaction!”
The consumer expectations have reached new heights and the conventional customer support systems via phone an email have turned into the default standards for most of the companies. The trending buzz in the market is customer access to on-demand support. Continue reading “Live chat : A wonderful way to multitask!”
You really do not need any master’s degree in marketing to understand that quality customer service is very crucial for the long term success of your business. Your existing customers will become your vocal advocates and will help your business to spread by word of mouth. This is also going to provide you a worth while and an enduring experience for every time. Continue reading “Live chat is all about real time convenience to customers.”
Live chat support is supposed to be the best option for getting your client questions answered and making your customers a lot more happier. Despite the fact that a lot of e commerce websites and business owners think live chat as cheesy and outdated, the truth is just the opposite. Continue reading “The numerous benefits of live chat support”
Live chat has become an essential element at your website with the increase in e commerce website and on line retailers. Just imagine thousand of visitors on everyday basis, checking out products and services on your website and all equipped with the incredible option to talk instantly to your customer support representatives getting all their concerns answered right there and then. Continue reading “Live chat : Balance your customers needs.”
Live chat is an exceptional customer service tool that provides the highest level of satisfactions for any customer service channel. A recent survey has suggested that with live chat you can increase your sales for the company, as there were more than 62% of the customers who were more likely to make purchase online if live customer support is available. Continue reading “How is live chat cost effective?”
Live chat is there at your website and provides the exceptional customer service support. It has also been seen that is saves both the employee task time and the phone expenses too. Some of the worthy and noticeable cost savings are like
As the employees do not require to spend an ample amount of time on phone, they can carry multitasking during chat conversations and hence the waiting queue is reduced to a fraction of its former size as compared to a call center.
This also leads to increase in sales as the process is improved.
The Forbes magazine stated in a current study :
“In 2008, Wells Fargo made a second attempt to leverage online chat to drive sales, and happily, this time the results have been crystal clear. High customer satisfaction scores and a double-digit increase in converted shoppers have shown the value once and for all of this technology.”
With live chat the customers can get in touch with the company, the moment they encounter any problem. Live chat provides instant responses to their concerns and this can make or break a sale. This reduces the bounce rates and ensures that full shopping carts make it through check out.
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Live chat is all equipped with the amazing capability to provide exceptional customer service. The customers also report high level of satisfaction with live chat as compared to other customer support channels. It is a fact that happier customers are a lot more benefit to your business. It means repeat business from your loyal customers and you also ave the benefit of charging more for your products. Continue reading “Live chat – the exceptional customer service!”
The customers expectation of customer service has touched heights. Having customer support via phone and email have become the default standards of most of the companies. And if you desire to differentiate your business and customer experience you need to give the benefit of doubt to your customers. Continue reading “How to multitask with live chat?”
Adding live chat at your business website simply allows you to decrease your customer service response time and enhance your client’s satisfaction. There are majority of the companies who are simply failing to use their websites to their fullest potential for their potential customers. Continue reading “Live chat increases website revenues.”
Some very interesting data have been revealed recently at live chat in the US and the UK. With, more and more clients being given the option of speaking to customers support representatives in real time during the purchase process, it is interesting to find out that are the prospective shoppers interested to chat? Continue reading “Live chat is the best practice.”
Just like in a real shop, you have more probability to convert a prospect into a customer if you approach them and offer help, online is no more different. Live chat is there to bridge the gap between the real life shop and on line shopping and ensures that a customer feels valued and that they have confidence in your business. Continue reading “Live chat increases sales”
Businesses are engaging more and more customers through online channels. Hence they also require to fully support their online customers experience and also provide them with quality online support. Live chat is proving to be a great tool for online customer support in addition to phone, email, self-service and video customer channels. It leads to happier customers, increase in sales and also a reduction in the service costs. Continue reading “Live chat for customer service.”
When you are to decide the strategy for live chat, you are required to emphasize on your company’s individual requirement for chat. It could be either reactive or proactive or simply a combination of both. Continue reading “The basics : Reactive vs proactive live chat”