Category: improve customer support

Continue reading “The best tips to handle support tickets faster than ever”

The best tips to handle support tickets faster than ever

A support ticket is commonly used in an organization’s customer support center to create, update, and resolve reported customer issues, or even issues reported by that organization’s other employees. Generally, staff receiving a query from a user would fill out a small card with the user’s details and a brief summary of the request and place it on a list of pending queries for an appropriate person. Support tickets help resolve queries that are impossible to handle in a single attempt. Since it eventually affects customer satisfaction, so, the entire process needs to be speedy. Here are some useful tips that can help speed up the entire process:

Continue reading “6 Clever tips to improve social media customer support”

6 Clever tips to improve social media customer support

Social media platforms do a lot more than just connecting the people around the globe. Businesses can use social media for a number of purposes like gaining wider exposure, providing customer support and more. Here are some of the best tips that can help you provide exceptional customer service using social media.

Continue reading “How to build an emotional connection with your customers”

How to build an emotional connection with your customers

Businesses these days, very well know the power of a strong customer relationship. They are ready to go above and beyond to live up to the customers’ expectations to build an emotional connection with their customers. Connecting with your target audience on an emotional level can actually help you boost the level of customer satisfaction and hence, gain long-term customers. But how do you do that? Read on to know:

Continue reading “Case studies: See how they help boost the success of your business”

Case studies: See how they help boost the success of your business

Case studies are the reports about people, groups, or situations that have been studied. These studies basically aim at showing the value of using your products or services. Displaying case studies on your website can provide a number of benefits:

Continue reading “Top 7 live chat etiquettes for an exceptional customer experience”

Top 7 live chat etiquettes for an exceptional customer experience

Live chat etiquettes are an inevitable part of the chat service provided by the websites these days. These are certain guidelines that if followed while providing an online chat support can help enhance the customer service. Let’s have a look at the most important guidelines that need not be missed out.

Continue reading “Lead generation with live chat: Know how the tool garners quality leads!”

Lead generation with live chat: Know how the tool garners quality leads!

Lead generation refers to the initiation of consumer interest or inquiry into products or services of a business. Leads can be created for purposes such as list building, e-newsletter list acquisition or for sales leads. A business may acquire leads from a number of sources such as through personal referrals, through telephone calls or advertisements and other means. Surprisingly, businesses can even leverage the live chat feature on their website for this purpose. Let’s see how that can be done:

Continue reading “Top 4 strategies to significantly improve your NPS score”

Top 4 strategies to significantly improve your NPS score

A single question helps calculate NPS: How likely is it that you would recommend our company/product/service to a friend or colleague?

The score for the answer varies from 0 to 10. People who respond with a score of 9 to 10 are called “Promoters”. Others who respond with a score of 0 to 6 are labeled “Detractors”. Apart from these, the responses of 7 and 8 are labeled “Passives”. Now, every business needs a good amount of promoters so as to inflate their profits. And here’s all that it takes to get a good amount of promoters:

Continue reading “Top 6 employee engagement strategies to make your team feel valued”

Top 6 employee engagement strategies to make your team feel valued

Employee engagement refers to the property of the relationship between an organization and its employees. Also, an “engaged employee” is the one who is fully absorbed by and enthusiastic about his/her work. He takes positive action to further the organization’s reputation and interests. Employee engagement when implemented appropriately provides a number of benefits to the organization.

Continue reading “Customer feedback: Why does it matter for your business?”

Customer feedback: Why does it matter for your business?

Customer feedback is basically the opinion of the customers regarding your products and services. Since customer satisfaction is the ultimate goal of any business, so, customer opinion is the most important of all and you need to make sure you listen to them at all times. Customer feedback matters a lot as it benefits your business in a number of ways:

Continue reading “Customer service reps: Questions to ask in order to hire the best ones!”

Customer service reps: Questions to ask in order to hire the best ones!

Customer service is an inevitable aspect of a company and it’s success. You may offer the best of goods and services to the customers but that’s not the only thing that matters. Despite the exceptional quality of your goods, customers may still have queries that if go unresolved may lead to customer dissatisfaction.

So, you need to ensure that the customer service you offer to your customers is satisfactory. For this, you further need to make sure that you hire the right candidates to handle your customers. Let’s have a look at the mandatory interview questions you need to ask while hiring customer service reps:

Continue reading “Power lead generation: All that you need to know about it today!”

Power lead generation: All that you need to know about it today!

Power lead generation refers to a bidirectional lead generation strategy. It requires you to work with a combination of inbound and outbound lead generation strategies. The process involves the creation of inbound and outbound leads.

Continue reading “Here’s how you enable a small customer support team to respond faster”

Here’s how you enable a small customer support team to respond faster

With the ever-increasing customer expectations, it becomes quite difficult for the small customer support teams to live up to customer’s expectations. With all the customers’ queries and complaints flooding in through different channels, providing timely responses becomes a daunting task. However, even the smaller teams can provide the expected level of service using the following strategies:

Continue reading “Things every customer service representative needs to know”

Things every customer service representative needs to know

Working at a customer service center is quite a daunting task. You have to deal with a variety of customers and situations may not always be in your favor. The only solution is to handle every situation gracefully. There are certain things that a customer service representative needs to know before everything else. Let’s see what they are:

Continue reading “Multichannel marketing: Know how it benefits your business”

Multichannel marketing: Know how it benefits your business

Multichannel marketing refers to the process of blending distribution and promotional channels for the purpose of marketing. Distribution channels involved in this type of marketing may range from a retail storefront to a website. An effective multichannel marketing is supported by good supply chain management systems such that the details and prices of goods on offer are consistent across the different channels. It is also supported by detailed analysis of the return on investment from each different channel, measured in terms of customer response and conversion of sales. It benefits a business in a number of ways: