One of the most important reason of having live chat at your website is that it sets you apart from the competition. All other factors being the same like product, pricing etc, live chat could be the differentiator that wins you prospective customer.
Continue reading “Lives Chat Gives Your Business An Edge Over Your Competitors”
There’s simply no point in exaggerating how quality customer service plays not only an important but a crucial role in business. Your customers are the one who if charmed and fascinated by your services for sure going to spread a good word about you. So all the business owners, despite the size of your organization or enterprise fix on your seat belts to give an incredible experience to your customers by incorporating live chat icon on your website.
Continue reading “Live Chat Opens The Door For Up sell Opportunities”
Live chat option can be used by prospective customers in order to help them in their shopping ride or by the current customers who have queries or need support with a product they have already purchased. Not only big firms and organizations are opting for live chat but even small and mid segment business are going for live chat looking at their advantages.
Apart from making your shopping trip cozy and comfortable their are other feature also, which a live chat provides.
Proactive chats– When there are free chat agents available you can always start chats on their behalf, however make sure your chat does not start in an intrusive manner which could annoy your potential customer. By starting proactive chat you can easily reach a lot more number of customers.
Off line mode– If there is no chat representative on line you can simply choose whether chat client will disappear or turn into a contact form.
Canned messages– Phrases like “Hello, how can I help you today?” are lot more time efficient. This does saves a lot of your time but you should be cautious not to over do it as may sound like a robot, especially when the answer is not tailored to the visitors question. The interaction should be in a friendly manner so that your client is comfortable and happy.
Chat protocols– It provides with a copy of the chat. This is supportive if you want to access the quality if your live chat agents.
Tracking and live analytics– This feature can give you the knowledge as to where are your visitors coming from, which page they are on and what has referred them to your website. It proves very helpful in gaining information about your visitors background, especially if you aim to start chats with visitors that seem encouraging and hopeful.
These are the some important aspects which are incorporated with live chat.
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Live chat is a web service that permits your business to communicate, interact or chat in real time
with visitors to their website. The users communicating generally respond in real time, using short
statements, abbreviations, “emoticons” and other distributed shorthand communications.
Live chat is referred to as real time conversation between two users via computer. Once a chat
has been initiated, either user can type text by typing on the keyboard and that text shall appear on
the monitor of the other guy. In this way a chat session is established where you can get your
queries resolved by the live chat representatives.
Live chat gives the strength to on line business. Just like the physical store customer care executive, live chat agents also perform their job while the potential customer is surfing at your website. They can assist in real time and make their shopping experience awesome thus boosting your sales and revenues.
Today each and every business is basically having an on line presence. Having an on line presence with an awesome website not only entice your potential customers but it also act as a gateway for business associates,investors and even employees. So despite your product has a sale on line or not, having a website simply augments your business. Continue reading “Make Your Customer Feel Valuable With Live Chat Agent”
You have an on line presence with an awesome website! Thats simply great. Basically your website is an invitation to your potential customers. It speaks a lot about your business and services which you have to offer. These days business are alluring an appreciable number of customers through on line channels. Continue reading “3 Key Benefits Of Live Chat For Customer Service”
As a webmaster, your biggest objective should always be to convert most of the visitors into customers and in order to accomplish this objective, you need to convince them that your brand is the best in the market and you need to do this round-the-clock. You can’t expect your customers to visit your website only for a few hours on working days.
You should ensure that whenever, there is a visitor on your website, along with quality content, they are also served by real human beings. No matter how professional you may be, you can’t literally be present on your website day and night but fortunately, round-the-clock live chat agents can do the same for you. If you have not done it till now, you should immediately opt for a 24/7/365 live chat service provider and make the concerned individuals of everything related to your website.
A live chat service ensures that all the doubts of the visitors are instantly cleared and this is what encourages them to opt for the products that the concerned website intends to sell. You can’t rely only on the content of your website to convince the visitors to become customers because no matter how good your content may be, it won’t ever be able to cover each and every thing. It will always leave a few questions unanswered.
You should ensure that the live chat agents present on your website are able to keep your visitors happy and satisfied. They won’t always be able to do it but they should often be able to do it. During the initial days of offering such a servivce, you need to be patient. The gradual pace of success through a round-the-clock service should not piss you off.
If you rely on your website for selling products, you need to ensure a round-the-clock service because, you can’t expect your customers to visit your website only at a time that is convenient to you. You should serve them day and night. If the only objective of your website is to spread awareness about anything among your visitors and you are certain that your content has all the desired answers, you can afford to refrain from offering a round-the-clock service through real human beings. Right? Wrong!
No matter what your objective through your website may be, you should never leave your visitors alone on your website. Instead of being served round-the-clock only through content, real human beings should also be present on your website 24/7/365 in order to make the visit of your customers on your website satisfactory, memorable and good enough to ensure that they continue to come back to your website on a regular basis.
If you have not done it till now, you should instantly get in touch with a live chat service provider and make its concerned staff aware of everything you want to accomplish through your website. Refrain from relying on service providers who are not at all as good as they claim to be. Check their past accomplishments, their list of happy and satisfied clients and ensure that each and every positive testimonial on their website is authentic and then, give them the access to your website.
The fate of your website depends on the live chat agents who are responsible to serve your visitors according to their expectations. So, you should always ensure that they they are doing everything they should do in terms of serving your existing as well as your potential customers. Encourage your visitors to give their precious feedback after each and every chat in and accordingly, persist or part ways with your service provider.
You can’t ensure the success of your brand without ensuring the success of your website. A successful website is one that keeps its visitors happy and satisfied. Your visitors want your website to be equipped with all the answers they are looking for. During the course of their stay on your website, they don’t want to get stuck anywhere because of the lack of the desired information.
They want your website to be designed in such a way that it works equally well on each and every device. An optimized website doesn’t suffer from a high bounce rate and this is the reason why it is ranked well by the leading search engines in their search results. The content of your website, in order to be effective, should be simple and at the same time, tempting.
They expect you to always clear all their doubts instantly and in order to do that, you need to be present on your website day and night. No matter who you may be, you can’t stay on your website 24/7/365 but you don’t need to worry. You just need to get in touch with a renowned live chat service provider and make its concerned individuals aware of everything, small and big, about your brand and they will take care of your visitors round-the-clock.
By offering a 24/7/365 live chat service, you can make your visitors believe that they are an indispensable part of your brand. It makes them feel special and encourages your existing customers to persist with your brand and your potential customers to opt for it. Such a service will always help you in building brand loyalty which ensures the long-term success of your brand. So, what are you waiting for? Get in touch with a 24/7/365 live chat service provider immediately!
Your customers don’t look at their watch before visiting your website then, why don’t you look at it while serving them. Serving them for a few hours in a day, these days, is not enough and your absence from your website can hurt you severely in the most literate sense. A 24/7/365 service ensures that your website is always flooded with the ones who are really interested in your brand.
You just need to be present on your website in order to welcome them all day and all night, clear their doubts and convince them that your brand is the best in the market. Lying to them is something you should never even think of. Feel free to compare your products with those of your competitors in order to prove that the former is better than the latter.
You should never rely only on the content of your website in order to convert your visitors into your customers because no matter how informative it may be, it won’t ever be able to cover everything. So, is it literally possible for you to stay on your website 24/7/365? No! Then? You should rely on a live chat service provider to take care of your website in your absence in the most effective manner.
You should make your service provider aware of everything you want your customers to know about your products and services in order to ensure that they are always ready with the desired answers. You need to ensure that talking to the live chat agents on your website, for your visitors, is always a pleasure. In order to judge their performance, you should encourage your visitors to rate their experience while talking to a live chat agent on a scale of 5 or 10.
There was a time when business houses were only able to serve their customers for 8, 10 or 12 hours in a day and there was no service whatsoever during holidays but woith the arrival of Internet, things have changed for good. Today, customers are being served irrespective of time and day through live chat agents. Instantly clearing the doubts of customers 24/7/365 ensures round-the-clock sales.
Your potential customers enter your website with a lot of doubts which must be cleared if you want them to opt for your products and services. Before visiting your website, they don’t care about something as meaningless as time and if they fail to come across the desired information on your website, they leave your website and visit that of your competitor.
Every moment of the day, these days, there is a lot at stake. So, you can’t afford to stay away from your website even for a single moment. It goes without saying that you can’t do it yourself but the good news is that you can get it done through a live chat service provider. A live chat service is instant in nature and you can rely on it for the conversion of a large number of visitors into customers.
A 24/7/365 service keeps your existing as well as your potential customers happy. You should be intelligent enough to understand that tempting potential customers is as important as retaining the ones who have persisted with you for a long time. So, in your absence, you should allow the live chat agents to serve your customers by clearing their doubts instantly and keeping them away from your competitors. So, what are you waiting for? Opt for it immediately or continue to suffer.
Serving customers round-the-clock not only plays a vital role in tempting your potential customers to opt for your products and services but it also helps in retaining your existing customers as long as your brand exists in the market. You can’t stay on your website for 24 hours every single day, live chat agents can! Most of the business houses, these days, rely on a live chat agents to take care of their business in their absence.
A website with a live chat service never runs out of the most relevant traffic and it never suffers from a high bounce rate. All the doubts and concerns of the visitors are taken good care of on an instant basis. What it does? It maximizes the possibility of conversion. You can’t expect your customers to wait for you to wake up in the morning in order to get the desired information.
You can’t afford to leave your customers alone on your website. Don’t offer a live chat service because of the fact that most of your competitors are offering it, offer it because it makes a lot of sense and it is one of the best methods to always keep your customers happy and satisfied. So, if you have refrained from it till now, you should instantly opt for it.
You should clearly communicate everything you want your customers to know about your products and services to your live chat service provider in order to ensure that the concerned live chat agents are always able to serve your customers according to their expectations. You should be blunt enough to tell your service provider that the live chat agents who will represent you in your absence should never be rude while talking to your customers.
It goes without saying that 3 a.m and 3 p.m. in the title of this piece refer to 24 hours of a day. These days, the visitors of a website want to be served irrespective of the time. Your absence from your website even for a single moment can piss them off. By being on your website on a 24/7 basis, you can increase the number of your customers at a rapid pace and consequently, achieve the desired success.
I am well aware of the fact that it is literally not possible for you to be present on your website for 24 hours on every single day. Fortunately, there is a thing called live chat service which intends to serve the customers round-the-clock. As soon as a visitor comes to your website, live chat agents welcome the former and within a few moments, your potential customers are served with the information they were looking for.
Conversion of potential customers into customers has never been as easy as it now is thanks to the live chat service. Live Chat agents never make your customers feel alone as long as the latter stays on your website. By offering a live chat service, you can make your customers believe that your brand is nothing without them and you owe every bit of your brand’s success to them. To be honest, this is the reality.
These days, live chat service is being offered by a whopping number of websites. So, in order to keep your customers away from your competitors, you can’t afford to stay away from it. While choosing a live chat service provider, you need to ensure that the concerned live chat agents are polite and they are always ready to answer all the questions of your customers no matter how tough, petty or weird they may be.
Irrespective of their size, most of the business houses across the globe fail to serve their customers round-the-clock in the most literate sense. If your business house is also a part of this list, you can’t afford to ignore this piece. The success of your brand lies in your ability to convert a large number of your potential customers into your customers and ultimately, into your loyal customers.
Your inability to serve your customers on a 24/7/365 basis is the reason why you are not as successful as your competitors. Therefore, you should never allow your potential customers to be alone on your website. Before visiting your website, your customers should not look at the watch. You need to be in touch with them before as well as after the sun rises.
The increase in the number of players in the market selling the same products and services has made our lives easy. Today, there is no dearth of options and if you are not just a click away from your customers, there are many who are. So, allowing something as petty as time to be between you and your customers will sooner rather than later be detrimental for your brand.
So, do you need to worry? No! All you need to do is to ensure that you are always present on your website in order to make your visitors feel at home. How? By offering a live chat service to your customers. There is no dearth of live chat service providers across the length and breadth of this world but you need to hire the one who is the best in the business. So, now that you are looking for quality voice chat agents, you should visit livechatagent.com, a leader in serving customers according to their expectations 24/7/365 and make that 24/7/366 if it is a leap year.
Everything you do in business, you do it for the customers. There are thousands of reasons why excellent customer service is worth every penny and your time. Here is the guide to some Live Chat etiquettes on how to conduct a chat and to create the best Live Chat experience for your customers.
Continue reading “Live Chat Tips: Guide to create best online customer service”
What if I ask you how’ll you train your live chat agents?
Your response would probably include statements like:
Continue reading “Training your live chat agents: Essentials elements of the training process”
Personally and professionally, communication is a powerful medium that can dictate success or failure. Companies know that customer relationship is vital and these relationships can be easily maintained by Live Chat.
63% of customers said they were more likely to return to a website that offers live chat as opposed to one that doesn’t.
77% of customers won’t make a purchase if there’s no live chat support.
Live chat works so well at keeping customers happy because it brings together the best aspects of digital service and traditional service.
You get the efficiency of digital interactions and the warm, personal interactions of real people. Customers get quick help, but they don’t have the anguish of talking to a robot. That’s the kind of marriage that you know will go the distance — as long as you use them in the right balance. To make proper use of digital efficiency, use proactive live chat to interact with customers as soon as they come looking for help or even before they realize they need it. The proactive invites are easy to set up in most live chat software and allow you to personalize that first programmed invite to the customer’s specific situation. Their great advantage is the ability to cut down the time it takes for a valued customer, that has encountered a problem, to get a resolution that will keep them happy. You need your live chat agents to be chatty and personable. Live chat is so great at keeping customers happy (and maintaining those important relationships) because of the marriage between digital and people. Don’t fail at offering a human touch.
The most important element of any customer service channel IS providing useful answers to customer questions. This should be the primary requirement of any channel. Customers shouldn’t have to jump through hoops or do any extra work just to get your help or a useful solution to their problem. Keep customers happy and that relationship strong with the first contact problem resolution. Chat does come with the advantage of being able to rewrite before you hit send (so you can perfect your response).
Loyal customers are pretty responsive. Unlike customers who have only just started buying from you, they are more than likely to speak up when they aren’t happy. If an unhappy customer comes to chat, solve their problem, but then use their openness to your advantage. In fact, customers (old and new) are usually far more open on live chat compared to other customer service channels. It’s a little informal, and although they are speaking to someone directly, the sense of anonymity lets them tell you the truth. So… get encouraging customers to open up. Ask them for details on their experiences. There could be some real gems in their responses that could be used to tweak your product or service to make loyal customers even happier and to attract more new customers. Give your live chat agents a clear channel for recording their feedback.
Not surprising, the best method for maintaining relationships with customers is keeping them happy. If you’re using live chat (or considering using live chat), then you have a secret weapon at your disposal. Keeping customers happy means providing quick, friendly, and accurate responses — something that live chat happens to do fantastically. To maintain that loyalty, customers have with you, you’ve got to make sure they still love the products and services you provide. Enter the openness of customers on live chat and you put what they say into action.
Want to build relationships faster, grow your customer base and increase revenue? Then talk more, talk more often and make these conversations as productive as possible. That is the essence of chat and the reason why chat is resulting in such success.
So, want to enhance your live chat experience? Contact .
GDPR is a solution to customers’ woes!
The entire world is familiar and “scared” after the latest cases of data breaches.
Well, in today’s era, data breaches are real. Some people with malicious intent steal your data and then eventually mishandle it.
GDPR is one such legal framework, introduced by the European Commission to eliminate such mishaps. This data privacy revolution sets guidelines for the collection and processing of personal information of individuals within the European Union (EU).
Though the European Commission came up with a plan to protect valuable data so as to make Europe ‘fit for the digital age’. However, the regulation was enforced after six long years. Thereafter, it has finally come into force today, i.e. 25th May 2018.
Coming to the application of GDPR, it applies to all the organizations operating within the European Union, no matter what scale or size. The regulation further applies to the businesses outside EU which offer goods or services to customers or businesses in the EU.
As per the terms of GDPR, the organizations have to ensure the following things without failing:
In case an organization fails at doing so, it will have to face certain penalties. They may have to pay fines up to €20 million or 4% of their global annual sales, whichever is bigger.
If an organization has always abided by the respective data protection rules, GDPR won’t be much of an issue. However, for the businesses that have taken data privacy lightly all these years, most importantly the small-scale businesses that don’t even realize they are impacted, GDPR is going to be a real trouble.
GDPR, in no way, doesn’t stop the organizations from serving their customers and collecting their data. However, the businesses need to ensure that they are collecting and storing this valuable customer data on a lawful basis. They further have to ensure that they respect the wishes of people who want to have their data deleted.
The regulation mainly aims at boosting the rights of individuals and enable them to control their data. So, the organizations that fail at providing the desired proofs of proper handling of sensitive data, they are sure to face penalties within 72 hours of the data breach.
Does your organization take good care of its customers’ data?