Why self-service?
That’s what the businesses unaware of the power of this amazing tool ask!
And the businesses that know its power? Well, they are just too busy leveraging the benefits.
Continue reading “Self service: The ultimate customer empowerment tool in today’s world!”
How important is lead generation for a business?
Okay, let’s relate it to real life. How important is it for the humans to eat, drink or breathe to survive? Just like all of these activities are inevitable, lead generation is critical to a business’s survival!
That’s why businesses around the globe leave no stone unturned to generate and nurture leads. The most effective lead generation today, can be achieved through social media platforms especially LinkedIn. Here’s how it can be done effectively.
Continue reading “Lead generation with LinkedIn: You won’t believe how easy it can be!”
Chatbots for hotel websites- Truly a match made in heaven!
With a large section of the population going gaga over the messenger apps today, it has become a bit difficult for the businesses to reach out to their audience. That’s because privacy has become a major concern for the people nowadays. They no more wish to be bothered every now and then and do not feel like sharing huge chunks of personal information with just about anyone!
Continue reading “Chatbots for hotel websites: All that you can expect from the combination!”
Not yet created a chatbot for your business? Not quite convinced about creating one? Well, we have some solid reasons to convince you about that!
But first! What exactly is a chatbot and what’s it meant for?
Well, a chatbot is basically a computer program that conducts a conversation via auditory or textual methods. It’s a method of fuelling up your live chat assistance. Easy to create, this highly efficacious program is the best thing you can strengthen your website with. Have a look at what all it can do for your website and business:
Continue reading “Chatbot: A reliable and trusted employee ready to serve you for free!”
Customer pain points in a purchase journey are inevitable! The success lies in eradicating them in the best possible manner. This would first require the identification of these pain points and the best sources to dig them out are:
Continue reading “Customer pain points: Where to uncover these leaky points in your business”
Online customer service communities are based gathering places where an exchange of valuable information and brainstorming of ideas takes place on a large scale. These communities consist of customers, experts, partners and others. Individuals gather and discuss specific problems and discover solutions. Thereafter, they come up with out of the box ideas to improve a company’s products and services.
Continue reading “Fuel up your marketing efforts with online customer service communities”
So far we have talked about live chat, its uses, and benefits. But there’s something that has the potential to add to the power of this already efficacious service. Yes! It’s a ‘video chat’ that makes all the difference. It takes a live chat experience to an entirely new level!
Continue reading “Video chat: Strengthening and making your live chat service unmatchable!”
What exactly does co-browsing mean? What has it got to do with live chat?
Well, co-browsing is the joint navigation through the World Wide Web by two or more people accessing the same web page at the same time. Now, to answer the second question above, here’s a detailed description.
Continue reading “Co-browsing amplifies your live chat assistance like nothing else!”
As a matter of fact, live chat has made its way into almost every economic sector. Real estate is also one such sector that has evolved over all these years. In fact, most of the real estate businesses today, adhere to the cutting edge technology and have a dedicated website to showcase their offerings, engage with customers and close sales! A live chat service on the website acts as an icing on the cake. Let’s see how.
Continue reading “How live chat transformed and continues to benefit the real estate sector”
A pre-chat survey is a set of short questions that is devised to increase the customers’ convenience through live chat assistance. It is a way of catalyzing the query resolution process and provide an exceptional customer experience. Here’s all that a pre-chat survey does for you:
Continue reading “Take your live chat assistance a step higher with a solid pre-chat survey”
So you want to know why multilingual live chat support? What’s so special about it? Have a look at the facts below.
According to a research, about 74% of buyers are more likely to purchase your product if you offer support in their native language. This especially implies to the businesses that have customers around the globe. When you have customers across different parts of the world, relying on the English language to engage with the customers is not an option.
Continue reading “Multilingual live chat support: Bridging the communication gap like a boss”
Why do we need a live chat service?
This question applies not only to a banking service but also for all the other services that enable the customers to accomplish the desired tasks like shopping, ordering food or booking hotels at the comfort of their home.
Continue reading “Live chat for banking websites: An additional feature or an inevitable one?”
Live chat for higher education- sounds familiar? Let’s see what it’s all about.
The admission process in higher education is more of a chaos than an element of excitement. This is due to the complexity of admissions, rising costs and information overload that often drive the prospective students away. Most of the students abandon the website before completing the admission process.
Continue reading “Live chat for higher education: Kicking away all the chaos!”
Customers are crucial for the existence of a business but it’s never that easy to acquire them! The very first step that needs to be accomplished to build a customer base is lead generation. A growing influx of leads is what keeps a business going in the first place and the best way to achieve that is live chat. Read on to know how.
Continue reading “Live chat fuels up your lead generation like nothing else!”
Creating a mobile app for your business is one thing and engaging customers through it is a completely different thing. Just an interesting idea will not help your app break through the noise of the app stores. According to a research, most smartphone users have 40+ apps on their phones and it’s quite easy for your app to get vanished in a highly competitive marketplace. It takes a handful of strategies to make your app succeed in customer engagement.
Continue reading “Consolidate your mobile app for effective customer engagement”
What do you expect to happen when you enter a showroom? Wouldn’t you want someone to be there to welcome you and greet you in the best possible manner? Well, that’s exactly what the website visitor’s want when they opt for live chat assistance.
Continue reading “Make your first impression the best impression with live chat”
Do you know, what’s the best thing that you can do for your customers today? Well, it’s obviously not the cost-effective, user-friendly communication method like email and phone support. Nor is it just a live chat window pinned to your website. It’s a 24/7 live chat support!
Continue reading “24/7 Live chat assistance: Is it really possible to provide one?”
A couple of cliches have been ruling the customer service domain for quite a long time now. One that’s said and heard most often is- The customer is always right. With a majority of the businesses moving towards customer centricity, going above and beyond to exceed customer expectations is quite obvious. However, taking all this to an extent where the business’s growth is at stake is not at all advisable. So, the mindsets of the business owners need to rise above all these cliches or else the business is bound to face the obvious consequences. Here’s all that can go wrong when following the norm that a customer is always right:
Continue reading “The customer is always right- True or false?”
Live chat is undoubtedly an untapped potential for the businesses around the globe. Of the many benefits that it provides, boosted agent efficiency is a considerable one which is possible due to multitasking. However, multitasking may often put the agents under pressure and then it becomes more of a headache! It then requires employing a few clever strategies to combat such situations. Read on to discover the most effective ones:
Continue reading “Multitask with live chat to boost your agent efficiency”
Being a part of a lucrative market is beneficial as well as tricky at the same time. It’s often seen that people dealing with similar kind of work tend to follow some practices blindly. Also, these practices are not always the best ones but mere myths that need to be busted. Customer service is no different. The key to a better customer experience is identifying these myths and not falling a prey to their consequences at any cost. There are a lot of myths related to this field, that are blindly believed by the people dealing with it. Let’s have a look at some of these myths that have prevailed in customer service for quite a long time now:
Continue reading “Customer service myths to be busted for a better customer experience”