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Top factors that may be restricting the sales growth of your business

A drop in sales

Building a scalable, repeatable and predictable business that always has a favorable sales growth pattern is not an easy task.

Almost every business is affected by a number of issues that hinder its growth!

Even if you have a promising solution in a lucrative market and have the resources to boost your sales growth, it can be pretty tough to expand at the level predicted in your business plan or expected by your investors. Here are some critical factors that could be hindering your growth:

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Chatbot traits: All that a bot needs to provide an exceptional support

Chatbot

Artificial intelligence (AI) has taken the entire world by storm. It has entirely transformed the digital era. All the digital channels being used by the various industries are being redefined by the use of AI specifically with the most amazing invention- chatbot.

Today, chatbots are everywhere. They are helping people find nearby restaurants, fix meetings, find things and so on. They are further helping businesses, no matter big or small, to ease up several procedures.

However, for a chatbot to be beneficial for a business, it needs to have a set of certain traits. Read on to know what all a highly efficacious chatbot consists of.

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Here’s why your hotel website should definitely offer a live chat support

Live chat for hotel websites

Live chat software has left no sector untouched! Whether it is the industrial sector or the hospitality sector, this amazing customer support tool sure has a crucial role to play. Let’s talk about live chat support for the hotel websites today.

What’s the first thing you encounter when you enter a hotel?

The reception, right?

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Proactive customer support: Strategies to leverage the amazing approach!

Proactive customer support

What exactly is meant by a proactive customer support?

Let us explain it in the simplest possible way- In a typical situation, customer queries are addressed when they arise. Though an instant query resolution would make them happy this reactive approach may not provide you with the desired customer satisfaction level.

Is there a better option?

Well, the answer is- Yes, there is and we call it- proactive customer support.

This type of support means you solve problems before customers have to call you. With a proactive approach, you can solve customer queries even before they become aware of them. Such a customer support can work wonders for your business, provided, you employ the mentioned strategies:

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Chatbots for banking: The perfect blend for a 100% customer satisfaction!

Chatbots for banking

Businesses today, place so much importance on their customers and why not? After all, it’s because of and for the customers that a business exists. That’s the reason numerous attempts are made to assist the customers whenever they need help. However, just providing a number of different customer service channels to the customers is not enough. Businesses should further adjust the expectations associated with these always-on, instant channels. This can effectively be done using chatbots.

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Want to enhance the customer experience? Here’s your ultimate guide!

Customer experience

A business cannot exist without its customers, and this is why companies are focusing on how to win new customers and perhaps more importantly, retain existing ones. Providing an exceptional customer experience is important to the success of any business. Hence, inculcating such strategies that can help improve the efficacy of customer service can prove to be highly beneficial. Have a look at some of these customer experience strategies and leverage these to gain customer satisfaction and loyalty:

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Ever wondered why customers prefer live chat over any other support?

Live chat

Today, customers are smarter, more impatient and quick enough in making decisions. One such example is their preference of a live chat support over other support channels.

Now, the question is – Why do customers prefer online chat services over email and phone?

Well, in order to find an answer to this question, you’ll have to read on.

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Know why every business should have a workforce management in place

Workforce management for business

Firstly, what exactly does a workforce management mean? Well, the term ‘Workforce management’ refers to the institutional process which helps maximize performance levels and competency for an organization. For a business, this process consists of all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics.

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CRM: Let’s get to know the software responsible for a business’s success

CRM

CRM stands for customer relationship management. The term refers to practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. Its sole aim is to improve business relationships with customers, assist in customer retention and boost the sales.

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Is Amazon India taking “exceptional customer support” way too seriously?

Customer support

Amazon India, one of the largest and most popular online retailer in the country, has lately taken its customer support a level further. Just like any other online shopping store, Amazon too aims at setting the bar high in terms of customer satisfaction. In an attempt to do so it has recently been asking its customers to upload their Aadhaar number to its website to track down lost packages.

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The art of standing out from the crowd that every business should master!

Differentiate your business

In today’s competitive era, every business, no matter big or small, should employ strategies to make the most out of the lucrative market. Businesses should strive hard to stand out and beat not just the ones in their industry, but all the others, that are calling on their prospects and customers, as they are also competing for their time, attention, and money. Here are numerous ways to be unique in the market:

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What’s the significance of an exceptional customer experience?

Customer experience

According to a research, a customer experience correlates highly to a willingness to consider for another purchase, willingness to recommend, and reluctance to switch to a different provider on a customer’s behalf. Therefore, for any business, an exceptional customer experience is crucial for gaining new customers and retaining the existing ones. Here are some of the reasons stating the importance of exceptional customer experience:

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Chat invitations: All you need to decrease shopping cart abandonment

Chat invitations to reduce cart abandonment

Let’s consider a scenario, where you have established a great sales platform. All your beautifully displayed products and services provoke the customer’s passion and interests. The platform thus established, is performing except for one concern, that you are losing your customers due to cart abandonment. This is a matter of concern as your customers just could not all go to the last step of purchasing your products despite you displaying an excellent performance and having a high traffic of consumers.

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Customer support habits that your team should be following religiously!

Customer support habits

Humans tend to develop certain habits throughout their lifetime. The habits inculcated may depend upon the environment one is surrounded with. A workplace is one such environment that causes an individual to inculcate a number of habits. When it comes to customer support, these habits may have an adverse impact in the long run.

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