There was a time when e-commerce boomed into our lives and transformed everything. Shopping for just about everything that too from the comfort of our home became so much easy. Adding up to the convenience came in mobile e-commerce which is an evolution of traditional e-commerce such that it can be accessed using handheld devices.
Continue reading “Mobile e-commerce: Elements that you just can’t miss out on at any cost!”
In the simplest language, growth hacks are certain conventional and unconventional marketing experiments that lead to the growth of a business.
Here are the best ones that you can leverage to make your business shine.
Continue reading “Ultimate growth hacks that’ll profit your business like never before!”
There’s an age-old saying- Prevention is better than cure! This is absolutely true in case of a brand or a business today!
What makes us say that?
Well! No matter what scale or size a business is, no matter how great it’s products or services are, it has to face the wrath of angry social media users at some point or the other. Bad comments, negative reviews, defaming WOM is almost inevitable.
Though customer complaints are inevitable the way a brand or a business responds to them is what saves its reputation. Read on to know the best ways to respond and protect your brand:
Continue reading “Best tips to protect your brand from the wrath of angry social media users!”
You’ve probably heard about the benefits that a 24/7 live chat assistance offers to your website and business, isn’t it? You may have heard that it helps engage website visitors, convert them into customers, grow your business, boost sales and probably keep the customers coming back.
What if we say that’s not all?
What if we say there are a number of benefits that you are not yet aware of?
Don’t believe us? Read on.
Continue reading “24/7 live chat assistance: Lesser known benefits of the amazing service!”
Live chat is more than a support on your business website.
It’s more than a digital equivalent of your physical shop assistant.
So far, you’ve heard that a live chat assistance helps in customer query resolution, boosts sales and profits, increases customer retention and stuff.
Well! that’s not the end of the story. Here’s something more to it. Here’s how a power packed live chat tool can help boost your marketing endeavors like never before!
Continue reading “Here’s how live chat amazingly skyrockets all your marketing endeavors!”
So, you run an online pharmaceutical store?
Yes? Great!
What do you do to differentiate yourself from your competitors?
How do you manage the legitimacy and credibility of your website?
How do you ensure your customers’ satisfaction?
Is your website a high conversion one? No?
Well! What if we tell you, you can get all that you may be missing out on with just a single live chat tool on your website? Not convinced? Read on.
Continue reading “Here’s how a live chat support benefits your online pharmaceutical store”
Being a modern day automotive business owner you’ve probably got a well-designed and fully optimized website. But wait a sec! Does your website offer a live chat service?
NO?
Well! In that case, you are missing out on a number of prospects, sales and business growth opportunities. If you’ve not yet considered a live chat service on your live site, here’s all you need to know and act upon!
Continue reading “Live chat for automotive business: The benefits you are missing out on!”
Why live chat for insurance services?
Well, it’s all about customer relationship when it comes to the insurance sector. As a matter of fact, it’s this relationship that brings more business and referrals.
Do you know what’s the best way to develop this relationship?
Continue reading “24/7 live chat for insurance services: A stunning customer service makeover!”
Are you aware of the latest live chat trends?
If not, you’ve landed up at the right place.
Though live chat is one of the customer service tools, it has successfully established itself as a powerful entity in the entire scenario. The amazing tool has empowered a number of businesses and helped them grow rapidly. The already powerful trend has become more efficient with the latest advancements. Let’s have a look at the hottest trends in a live chat service this year:
Continue reading “Live chat trends: Know the hottest ones that successful businesses use!”
The healthcare sector has always welcomed the advancements in technology with opened arms. The sector continues to constantly redevelop and improve patient care and operations. As a matter of fact, the advent of live chat and video chat in the healthcare industry has played a significant role towards the improvement in patient care.
Let’s see how live chat and video chat facilitate the healthcare services:
Continue reading “How live chat and video chat services benefit the healthcare industry”
The whole world is online. So is the cosmetics industry! Reason? Every business that wants to be successful in today’s era, employs a customer-centric approach. Higher the level of customer satisfaction, the more successful is the business and the only way of doing that is enhancing the customer experience.
Here’s a list of the best practices from the most successful online cosmetics companies:
Continue reading “Know how online cosmetics companies enhance their customer experience”
Hospitality, tourism, customer support, education, health, finance, retail- not even a single domain is untouched by live chat! The powerful tool has the potential to serve them all and work wonders for them.
Today, we’ll be telling you how live chat benefits the software industry. Read on.
Continue reading “Live chat and software industry: Can it be called a match made in heaven?”
What qualities do highly efficient live chat agents possess?
Faster response time, multitasking, good writing skills, excellent command of grammar and stuff?
Well! That’s what everybody knows! Today, we’ll tell you about the little-known traits of the most successful live chat agents.
Ready? Here you go!
Continue reading “Lesser known traits of successful live chat agents you need to know”
Lead generation myths! Yes! they do prevail.
In an attempt to make the most out of the lucrative market, businesses often tend to follow the age-old practices that are said to be tried and tested in their niche. What they fail to understand is the reality.
Lead generation is one of the most important aspects of any business. The process is so popular that it has a number of myths related to it. Wisdom lies in identifying them and employing the genuine and effective strategies.
Let’s make it easy for you. Here are the top lead generation myths, demystified for you!
Continue reading “Lead generation myths: Have you already fallen a prey to any of them?”
Customer journey maps are crucial for customer success and customer experience management. Journey mapping is a necessity for nurturing and satisfying customers in today’s era!
A customer-centric approach is what makes the businesses stand out from the crowd today. Customer journey mapping here is inevitable. However, if not done right, it may simply backfire! Here’s all that doesn’t let you make the most out of customer journey mapping:
Continue reading “Customer journey maps : Reasons why they may be rendered useless!”
It’s a no-brainer that a business needs to filter what it communicates to its customers. There’s something more important than this. Any idea what that is? Well, its the communication channels that it uses to engage with its customers. Just like it’s important to know what to convey, it’s equally important to know where to convey it.
Continue reading “Top communication channels your business needs to be present on today!”
Being a part of the e-commerce competition, you must have often heard about placing live chat on your checkout pages. Do you know the reason behind this suggestion? Come, let’s enlighten you with the same:
Continue reading “Why you should place live chat window on your checkout page”
Chatbots for customer service- yet another intervention of technology in real life.
When you own a business and have a huge customer base to serve, you are under constant pressure to keep all your customers happy. Keeping abreast with the latest trends in customer service, employing strategies to improve the customer experience and making endless efforts to gain more and more satisfied customers is what every business aims for.
Continue reading “Ever tried chatbots to ramp up your customer service standards?”
What’s the need to collect customer data? How would these piles of information help you?
The answer is- ‘Customer data is no less than a gold mine.’ Whether you collect this valuable customer data through forms or social media pages or a live chat service, either way, it serves as a powerful resource to enhance your customer service.
What makes us say that? Read on to know.
Continue reading “Customer data: How it helps take your customer support a step further!”
Do you know what’s the best way to stand out from the crowd? Ever wondered what works the best when trying to stay ahead of the competition?
Well! The answer lies in the following three words- ‘Beat your competition’!
Be it a business or education or customer service, the statement applies to all. The best way to be a clear winner- you have to beat all those competing with you.
When it comes to customer service, there’s a lot you can do to beat your competition. Read on to know.
Continue reading “That’s how you beat your competitors in customer service”