Live chat ability to permit your visitors and customers to communicate with the business cannot be stressed enough. But the proactive outreach abilities of live chat for your business truly makes it powerful. Live chat is basically of two types, reactive and proactive. Continue reading “Live chat – Proactive outreach”
Can you just remember how many times a customer service representative has made you an offer over the phone which has never materialized? Though the conversation must have been recorded for quality assurance but there is no company yet who would have played it back to justify your claim. Continue reading “Live chat – Real satisfaction and real fast!”
Live chat provides instant solutions to your customer queries. It is very much there, where your customers turn for answers. Yes the internet and at the website itself.Live chat gives your customer an incredible online shopping experience. Continue reading “Why should you opt for live chat?”
Live chat has become the unsung hero of customer service. Though it is not popular as Facebook or flashy as Instagram, or a social butterfly like twitter, even not buttoned up and business like as LinkedIn. But when it comes to provide quick, speedy and result oriented customer service live chat is just the best! Continue reading “Live chat – Customer service channels”
Nothing could replace relevant and too much data. And here is live chat which aside from its awesome features also provide additional layer of data to your current tracking and attribution tools. Continue reading “Live chat provides important data.”
In todays scenario which proclaims a highly competitive market, any edge in sales or service which you have over your competitors, can make a major difference, whether you lose or gain a sale. Here the liberty and the ability to chat with a live person at your website is the best feature a website can offer. Continue reading “What are the benefits of live chat?”
Today the expectations of the customer services have touched new heights. It has become a real challenge to meet the demands of the customers as today the customers want support on demand. Providing support via email and phone have become the default standards for most companies and it has become relevant to differentiate your business and customer support and also important to give your customers access to on-demand support. Continue reading “Live chat – The ultimate customer service!”
Live chat increase sales. Live chat engages your customers right at the point when your customer can abandon the shopping expedition. Live chat engages the customers at major drop off points and prevents them to click away from your site by offering them time relevant help. Continue reading “Live chat is all there to hike sales!”
For a customer there is nothing more frustrating and annoying then being put on a hold queue with a long hold music either classical or some hip-hop. This becomes more frustrating when you are shopping online and encounter a problem but not able to get hold of the customer care executives. Continue reading “Live chat – Right place, right time customer service.”
The most exciting customer service for the small business for the last few years is live chat. While it had been a piece of cake for the big players since long, it has now become affordable and light enough for small companies to afford. Continue reading “Want the real support? – Go for live chat!”
Effective and active online customer service is important for enhancing visitor engagement on your website. Live chat also has the ability to offer proactive customer support on your website. Continue reading “Use live chat for proactive customer service.”
Today one of the main reason to implement a live chat program is the on demand nature of the web. Your potential customers or prospects are seldom going to make a all or draft an email to the company with their concern. This is because they just do not want their personal information to be tagged to some email list that’s going to continually pitch them to buy products. Continue reading “Live chat offers immediate solutions”
You are running a business then till now you must have realized that the biggest challenge for a new business is to find customers. Many of the new businesses also have the perception that offering quality products is enough to acquire customers, but quite contrary to it, it takes a lot more efforts than that. Continue reading “Live chat is real time interaction with the business”
When you love your customers , you simply want to give them a seamless user experience at every step of their journey. With live chat it is easy to provide your customers with the most incredible experience of online shopping. Continue reading “Live chat helps when customers need it!”
Today the customer behavior is changing rapidly. The shoppers are showing more inclination in buying stuff online and also desire to get personalized support to help them with their buying decisions. Continue reading “How to keep visitors on your website and turn them into customers with live chat?”
The customer feedback industry is a big business as every business requires customer feedback. With the gathered feedback they can work on their flaws, the customer pain points and improve their products and services. However this does proves a costly practice. Continue reading “Live chat provides instant customer feedback and research”
Live chat is all there at your website as the powerful icon to increase sales, conversions and customer happiness. But making your live chat software multi-channel that is including voice and video chat, email integrations, social media tool bars and even billing integration, makes the ultimate customers support channel reach beyond traditional sales and support to assist your business and help it in expanding in incredible ways. Continue reading “5 hidden benefits of multi-channel live chat (Infographic)”
The best way for the small players to excel with the large players in the market is to provide excellent customer service. This is the bond which ties your customer to your business and sets you really ahead of the competition. Continue reading “Use live chat to increase sales.”
We cannot ignore the amazing ability of live chat to provide the undoubted exceptional customer service. High level of customer satisfaction has been reported with live chat as compared to other conventional methods of customer support. Continue reading “Live chat and its benefits.”
Today the business need to differentiate them self from their competition and only products and their prices are not sufficient enough to do so. You need to take pains to captivate your customers and with excellent customer service you are sure to win the battle. Continue reading “Live chat is easy and free to use and cost efficient!”