Live chat can make all the difference in pressing the button “Place Order” or abandoning the cart. With the perfect live chat, the client inquiries can be used to make a full fledged knowledge base, help-desk and more. This in turn can help the other prospective customers find the exact solution they require and that also when they need it at most. Continue reading “Live Chat Boost The Customer's Confidence”
With live chat your customers are provided with the ease and comfort of getting their questions answered right at their computers. This is a huge confidence booster for potential customers. Just imagine they are on line at your website and confused or having some doubts about the specifications of the product. With no assistance they would click away from your site to your competitors site. So what are you basically doing? You are loosing your customers. Continue reading “Live chat opens the door for upsell opportunities”
Getting an immediate answer to your question is sure to bring a smile on your face. So guys its the time to give your visitors (who probably can turn to your potential customers), a reason to smile. Now how is this possible? Simple, like never before, just have live chat icon at your website! Continue reading “How does live chat increase sales?”
The easiest, most affordable, and most used service on the web is live chat. What does live chat mean to your customers? As a business owner, you need to make the most of it, that is to convert live chat conversations into measurable sales. Continue reading “What is live chat for your customers?”
Live Chat has become the most popular way of communicating with businesses today. Its gives you the ability to contact with the company at any time from any location. It provides with immediate response and solutions. Continue reading “How Live Chat Delights You?”
Today the customer has a vast number of opportunities, millions of options and a variety of range at their end. The market is simply becoming more and more competitive and the consumer expectations are touching heights. To differentiate your business and escalate the customer experience, its crucial to show and have an extra concern for your client. Continue reading “Live Chat Is Cost Effective”
According to a survey recently conducted to learn about the impact of live chat particularly on certain demographic group, it was seen that Continue reading “The Impact Of Demographics On Live Chat”
Today the live chat is on the boom as more and more customers are preferring live chat for “quality customer service”. The reasons are vibrant, all smart enough to compel you to have the powerful icon at your site. Continue reading “Live Chat And Its Benefits”
Live chat is becoming the most popular and efficient way to communicate with businesses today. You can get connected with the company at any point of the time and that also from any location. Live chat is of course providing quality customer service but if not properly implemented and the quality of service is not customer oriented it can also go against you. Continue reading “Live Chat : An Easy Chat Widget”
Live chat helps your visitor in real time. It solves their queries, addresses their concerns, and even offer them quick feasible solutions. Live chat also handles multiple chat requests and enhances your customer support efficiency by serving multiple customers simultaneously. Continue reading “Live Chat Handles Chat With Ease And Efficiency”
Today in the digital era all that matters is the “data”. There is nothing as important as the data. Collection of this data, in itself is a big task. Live chat, with marvelous features, has this exceptional characteristic too, of providing an additional layer of data to your current tracking and attribution tools. Continue reading “Live Chat Gathers Important Data”
There are many benefits of having live chat as an important tool for your business. The people browsing on your website prefer to use live chat due to its immediacy and instant responses. This enhances their shopping experience. Live chat increases your customers trust and confidence and people who use live chat make more frequent visits and purchases as compared to those who have not used live chat. Continue reading “Live Chat Is There To Make Your Shopping Expedition Awesome”
According to a recent study it has been observed that there has been a significant growth across the UK and US with more than 65% of American on line shoppers being engaged in live chat, while the figure is slightly lower in UK but still growing. Continue reading “The Growth Of Live Chat”
Live chat plug in is becoming more and more in demand these days. It’s just because it helps you to increase your conversion rates effectively. It is not meant for only big guys but small e-shops should also consider, on integrating the powerful widget at their site.
You really don’t have to go in depth or be a marketing expert just to know a simple fact that “quality customer service ” plays a critical role in business. Even a 15 year old lad knows that. So guys its high time you understand that its your customers who if happy and charmed by your services , will be spreading a good word about you which helps to grow your customer base.
What if I ask you how’ll you train your live chat agents?
Your response would probably include statements like:
Continue reading “Training your live chat agents: Essentials elements of the training process”
GDPR is a solution to customers’ woes!
The entire world is familiar and “scared” after the latest cases of data breaches.
Well, in today’s era, data breaches are real. Some people with malicious intent steal your data and then eventually mishandle it.
GDPR is one such legal framework, introduced by the European Commission to eliminate such mishaps. This data privacy revolution sets guidelines for the collection and processing of personal information of individuals within the European Union (EU).
Though the European Commission came up with a plan to protect valuable data so as to make Europe ‘fit for the digital age’. However, the regulation was enforced after six long years. Thereafter, it has finally come into force today, i.e. 25th May 2018.
Coming to the application of GDPR, it applies to all the organizations operating within the European Union, no matter what scale or size. The regulation further applies to the businesses outside EU which offer goods or services to customers or businesses in the EU.
As per the terms of GDPR, the organizations have to ensure the following things without failing:
In case an organization fails at doing so, it will have to face certain penalties. They may have to pay fines up to €20 million or 4% of their global annual sales, whichever is bigger.
If an organization has always abided by the respective data protection rules, GDPR won’t be much of an issue. However, for the businesses that have taken data privacy lightly all these years, most importantly the small-scale businesses that don’t even realize they are impacted, GDPR is going to be a real trouble.
GDPR, in no way, doesn’t stop the organizations from serving their customers and collecting their data. However, the businesses need to ensure that they are collecting and storing this valuable customer data on a lawful basis. They further have to ensure that they respect the wishes of people who want to have their data deleted.
The regulation mainly aims at boosting the rights of individuals and enable them to control their data. So, the organizations that fail at providing the desired proofs of proper handling of sensitive data, they are sure to face penalties within 72 hours of the data breach.
Does your organization take good care of its customers’ data?
As a business, taking care of your customers’ requirements and striving hard to enhance the customer experience is a great idea. Further, providing an amazing live chat support so that they can reach out to you in case of queries is a commendable move.
Continue reading “Silly live chat mistakes that may simply shoo your customers away!”
Ever considered adding live chat support on your landing pages?
Let’s first get a clear idea of the landing pages.
Landing pages, according to the digital marketers, are crucial for inbound marketing. These pages are where a business wants its target audience to land, irrespective of how they find them.
Continue reading “Here’s why you should be using live chat on your landing pages”
You must have often heard about the benefits that a live chat support provides to any business using this amazing support tool.
What nobody tells you is that a live chat support is of no use if your website visitors don’t avail it. In other words, if the chat volume on your website is less, you can’t really expect to achieve the desired amount of conversion and customer satisfaction.
So, what can be the possible solution?
Continue reading “The best tips to boost your website’s live chat volume asap!”