It’s a no-brainer that a business needs to filter what it communicates to its customers. There’s something more important than this. Any idea what that is? Well, its the communication channels that it uses to engage with its customers. Just like it’s important to know what to convey, it’s equally important to know where to convey it.
Continue reading “Top communication channels your business needs to be present on today!”
Being a part of the e-commerce competition, you must have often heard about placing live chat on your checkout pages. Do you know the reason behind this suggestion? Come, let’s enlighten you with the same:
Continue reading “Why you should place live chat window on your checkout page”
Chatbots for customer service- yet another intervention of technology in real life.
When you own a business and have a huge customer base to serve, you are under constant pressure to keep all your customers happy. Keeping abreast with the latest trends in customer service, employing strategies to improve the customer experience and making endless efforts to gain more and more satisfied customers is what every business aims for.
Continue reading “Ever tried chatbots to ramp up your customer service standards?”
What’s the need to collect customer data? How would these piles of information help you?
The answer is- ‘Customer data is no less than a gold mine.’ Whether you collect this valuable customer data through forms or social media pages or a live chat service, either way, it serves as a powerful resource to enhance your customer service.
What makes us say that? Read on to know.
Continue reading “Customer data: How it helps take your customer support a step further!”
Do you know what’s the best way to stand out from the crowd? Ever wondered what works the best when trying to stay ahead of the competition?
Well! The answer lies in the following three words- ‘Beat your competition’!
Be it a business or education or customer service, the statement applies to all. The best way to be a clear winner- you have to beat all those competing with you.
When it comes to customer service, there’s a lot you can do to beat your competition. Read on to know.
Continue reading “That’s how you beat your competitors in customer service”
Live chat agents have to be fast, patient, versatile, flexible, knowledgeable and what not! Above all, they need to be accurate in every response they send to the customers seeking query resolution.
Wondering why?
Suppose you have an issue with a company’s product and you reach out to the support team through live chat. How would you feel if you receive responses full of typos? Won’t it just spoil your already spoilt mood further?
That’s why it’s important that special attention is paid to the emails and the chat responses sent to the customers. This is necessary not only for a business’s reputation but also for ensuring customer satisfaction.
Continue reading “The best tools to turn your live chat agents into grammar nerds right away!”
Customer service fails– something that every business may face at some point in time or the other.
Why?
Well! Obviously, they are not doing the needful. Customer service fails eventually lead to dissatisfied customers and the reason for this may be anything from bad employee choices to neglecting customer efforts!
Here are some of the reasons that otherwise go unattended but may actually be contributing to your business’s customer service failure.
Continue reading “Customer service fails: Things that lead to dissatisfied customers”
Lead generation is a necessity in the business domain and with the advent of artificial intelligence, it has gotten easier in the recent years. AI has the tendency to outperform humans due to the unmatched qualities of the machines and technology. It has a lot to offer to businesses leveraging AI for lead generation. Here’s all that it can do:
Continue reading “How AI benefits the lead generation process for any business”
Scaling customer support- why do you even need to?
Well, that becomes inevitable when your startup finally starts blossoming into a full-fledged business and your customer base grows. This not only leads to an increased demand for your products and services but also the customer queries.
This calls for employ strategies to adapt to all these changes. Here’s how you can do that:
Continue reading “Scaling customer support: See how it’s done the right way!”
Have you recently experienced a decline in your brand loyalty?
Are your loyal customers just moving away, ditching your brand?
Here’s all that may be responsible for the same.
Continue reading “Decreasing brand loyalty: All that may be driving your customers away!”
What’s an exceptional customer service?
It’s that smile on your customer’s face when he/ she receives what he actually asked for. It’s all about those brand mentions that your happy customers willingly make on social platforms. It’s the WOM that drives in new customers.
In other words, when you go that extra mile for your customers, they obviously feel valued and wish to appreciate your efforts. And they do it through brand loyalty, WOM marketing and so on.
But how do you push your limits to make all that happen? Read on to know.
Continue reading “Exceptional customer service: Here’s how you can go that extra mile!”
No matter how hard you try, customer complaints are inevitable. They are a part of every business. The success of any business, no matter what scale, depends upon the attitude towards those complaints.
Customer complaints when looked at in a positive way can actually be a motivational source. They can actually help your business grow.
Not quite convinced? Let’s have a look at what all these complaints can provide you with.
Continue reading “Customer complaints: Not a bane but a blessing in disguise!”
The way customers buy is no more the same. Customers today are smarter than ever. It’s imperative that businesses keep abreast with customers’ interests and buying methodologies. That’s what buyer personas help with.
But wait! Is it that easy to create these personas?
Not at all! In fact, the process is prone to a number of mistakes that are rather considered to be good practices. Here are some of the most common mistakes that render these personas less effective.
Continue reading “Buyer personas: Are you creating them the right way?”
Nothing comes easy! Especially when it’s about businesses, customers, sales, and profits, you have to give a little to get a lot.
When you own a business, you just can’t sit back and relax if you have acquired enough customers. The uncertainty of this domain can wreak havoc on your business anytime, anywhere! That’s because customers today are fast enough to change their choices and decisions based on the type of experiences they have with businesses.
Continue reading “Finding your customers: All that it takes to reach out to your prospects!”
Hiring live chat agents is so simple!
Do you feel the same?
If yes, then you are mistaken! Choosing a live chat agent for your company is not just putting a candidate through a writing test and a typing test. It’s a lot more than that!
That’s because your live chat agents represent your business. The way they interact with your customers, assist in query resolution, guide them through the purchase process, clarify their doubts and help in making decisions determines how customers perceive your business!
Continue reading “Hiring live chat agents: The best tips and tricks to do it the right way!”
A knowledge base on your website is a boon for your support agents and customers alike.
You ask us how?
Well, it’s no brainer that the customer service reps have to deal with a lot of queries throughout the day. Also, of all the queries that they have to face, most are simple and repetitive. The time wasted in helping all the customers with similar (and simple) issues can effectively be used to address more critical issues. That’s what a knowledge source can help with.
This implies, having an effective knowledge base is quite inevitable! Here’s how you can create an effective one.
Continue reading “That’s how you put up a powerful knowledge base for your customers!”
Let’s help you out!
Do you know what the trouble with today’s customers is?
Continue reading “Here’s why you actually need a live chat service for your website”
What business, in this whole wide world, wouldn’t want to boost its sales?
Business is all about selling and if your web design, sales, and marketing efforts are not helping with it, you are going nowhere!
At the end- the only thing that matters in a lucrative market and in this world full of competition is ‘great sales’!
When we talk about leads, sales, conversion, and profits in this web literate world, the very first thing that needs to be considered is a business’s website. Here’s all that your website design should have in order to help boost your sales.
Continue reading “Great web design hacks to boost your sales insanely!”
Why self-service?
That’s what the businesses unaware of the power of this amazing tool ask!
And the businesses that know its power? Well, they are just too busy leveraging the benefits.
Continue reading “Self service: The ultimate customer empowerment tool in today’s world!”
How important is lead generation for a business?
Okay, let’s relate it to real life. How important is it for the humans to eat, drink or breathe to survive? Just like all of these activities are inevitable, lead generation is critical to a business’s survival!
That’s why businesses around the globe leave no stone unturned to generate and nurture leads. The most effective lead generation today, can be achieved through social media platforms especially LinkedIn. Here’s how it can be done effectively.
Continue reading “Lead generation with LinkedIn: You won’t believe how easy it can be!”