Category: increase website conversion

Continue reading “Here’s how communication can effectively benefit your business”

Here’s how communication can effectively benefit your business

Communication is the major factor that decides the quality of a relationship. Especially when it comes to businesses and customers, communication goes far beyond just defining the relationship between the two. It has got to do with various aspects related to the business. Read on to know what all communication can do for a business:

Continue reading “Best live chat practices that make your customers love you”

Best live chat practices that make your customers love you

More and more businesses today are installing live chat services so as to enhance the quality of their customer service and boost their profits. But are all of them able to enjoy all the benefits that the service claims to provide? The answer is- NO! In fact, many of them are not even able to make the service discoverable for the customers. This is because they miss out on the right tactics to make the most out of it. We are here to help you with the same. Here are the best practices that will help you leverage the live chat service to its fullest:

Continue reading “Transform your business with customer journey maps!”

Transform your business with customer journey maps!

Firstly, let’s get familiar with what a customer journey map is. It is basically a diagram or several diagrams that depict the various stages customers go through while interacting with a business. A customer journey map is a visual representation of the processes starting right from purchasing to sharing grievances on social media. Customer journey maps are an inevitable part of customer service today. Read on to know why:

Continue reading “Customer feedback: Clever ways to collect it effectively”

Customer feedback: Clever ways to collect it effectively

Meeting or exceeding customer expectations is possible only if you know what exactly your customers want. Knowing their pain points helps improve the service quality and boost customer satisfaction. A customer feedback survey is the best way of knowing about customers preferences, likes, dislikes and hidden requirements. However, businesses need to identify the customer feedback medium that would work best for them. Here are the best ways of doing the same:

Continue reading “Here’s how you can handle an angry customer over live chat”

Here’s how you can handle an angry customer over live chat

Customer service is not only about providing an exceptional support to the customers. It’s about looking after all the aspects that relate to the relationship between a business and its customers. The one that’s most noticeable of all is an irate, dissatisfied or angry customer. The reason for his/her fury may vary anywhere from a defected product to a complicated return policy. Whatever the situation be, the success of a business lies in combating such situations in the most effective manner. Here’s all that should be done when you encounter an infuriated customer:

Continue reading “Here’s why you should consider a live chat and CRM integration”

Here’s why you should consider a live chat and CRM integration

A CRM system helps manage the relationship between a business and its customers so as to help the business grow. It actually helps organize the data collected through the interactions between the customers and agents. In addition to this, a CRM also allows tracking the history of all such interactions, whenever needed. And this does not end here! Integrating the CRM system with a live chat service further adds to the efficiency of a CRM. Read on to know how:

June 14, 2024

That’s how a live chat service makes all the difference!

It won’t be wrong to say that the businesses today, thrive on customer satisfaction. The ones that succeed in meeting or exceeding customers’ expectations are able to benefit themselves to unimaginable extents. Ever wondered what’s common amongst all of those highly successful businesses? They offer a live chat assistance on their websites! Yes, live chat is all that makes a big difference! Read on to know how it does that:

Continue reading “That’s how a live chat service makes all the difference!”

June 14, 2024

How to capture business leads through a live chat service

Apart from driving in all the major benefits, like engaging visitors to conversions to providing loyal customers, live chat has an added advantage. It helps capture business leads as well. Yes! you can actually gather business opportunity leads using your live chat window. Read on to know how:

Continue reading “How to capture business leads through a live chat service”

June 14, 2024

Empower your customers and enhance the customer experience!

Whether the customer experience was fair, good or excellent is best known to the customer. Empowering them is a way of enabling them to express whatever they feel.

As a matter of fact, the customers today, want you to know what they want and whenever they want. Customer empowerment benefits the customers and the businesses alike. Here’s how you can empower your customers the right way:

Continue reading “Empower your customers and enhance the customer experience!”

Continue reading “All that you need for understanding your customers today”

All that you need for understanding your customers today

Understanding today’s customers requires intense efforts as well as a bit of smart work. With the increasing awareness and expectations of customers, the businesses need to get smarter so as to know what is expected of them. Here’s all that it takes to understand today’s audience:

Continue reading “Here’s why you should opt for omnichannel customer service”

Here’s why you should opt for omnichannel customer service

An omnichannel customer service is the best way to provide the customers with a seamless shopping experience, no matter wherever he/she is shopping from. This type of customer support includes channels such as FAQ web pages, mobile applications, social media and more. The basic idea is to let the customers avail assistance through their preferred channel of communication. Omnichannel customer service not only enhances the quality of customer support and provide you happy and loyal customers. There’s a lot more, that it can do for your business. Read on to know:

Continue reading “Self-service: The ultimate future of customer service”

Self-service: The ultimate future of customer service

Self-service is the latest trend in customer service. Customers today, long for instant solutions which are not possible through the traditional methods of customer service. So, that’s where self-service comes into play. Self-service is all about providing the customers with the necessary tools that they’ll require in solving their queries. It ensures customer satisfaction, boosted sales and strengthened long-term customer relationships. This does not end here, read on to know what all it can do for your business:

Continue reading “The best live chat plugins for your WordPress blog”

The best live chat plugins for your WordPress blog

It’s no brainer that live chat can work wonders for any business, website or blog. Also, the process of adding a live chat feature to a website or blog is just a matter of a few clicks today! Thanks to the wonderful plugins that enable you to install a live chat functionality within fractions of minutes and allows you to enjoy the benefits of online chat service. Here’s a list of the best plugins you can opt for:

Continue reading “Here’s why you need to install a live chat software on your blog”

Here’s why you need to install a live chat software on your blog

Going above and beyond to please the customers is something that most of the businesses today strive to do. This is because customer satisfaction is the most important metric that defines a business’s success today. Also, there are a number of ways that can help achieve a high level of customer satisfaction. Setting aside all the mainstream methods, here’s a new way of doing so: offering a live chat platform on your blog. Want to know how it helps? Read on:

Continue reading “That’s how you manage customer expectations like a pro!”

That’s how you manage customer expectations like a pro!

You won’t ever have a magic wand that can make your customers happy. Customer satisfaction requires dedicated efforts and a few smart tactics. Yes! Tactics to meet, in fact, exceed customer expectations so that they love your business. Read on to know the best of those strategies:

Continue reading “Best hacks to make the most out of your NPS score!”

Best hacks to make the most out of your NPS score!

Net promoter score is one of the many metrics that let you know how satisfied your customers are with your products or services. Once the NPS scores have been gathered, there are two possibilities: either they get piled up as a mere feedback or they are used up in a better way to benefit the business. Piling them up is of no use, however, if you plan to make the most out of them, read on to know how that can be done:

Continue reading “Common live chat fails and ways to combat them effectively”

Common live chat fails and ways to combat them effectively

Making the most out of a live chat service is just a matter of using all the live chat elements in the correct proportions. If used correctly, live chat can help generate leads, reduce cart abandonment, boost sales and gain loyal customers. On the other hand, if the chat support is not up to the mark, it can drive the customers away. Here’s a list of the most common live chat fails along with the ways to mend them: