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Live chat software: Simply at your service 24/7/365

live chat

Live chat is a clear preference among the users over more traditional customer service channels like email or phone. It is capable of delivering immediate responses and providing instant query resolutions in real time. Whether the customers crave information or have pre-sales queries or require post-sales support, live chat is the best resolution to all of their queries. As an online channel, this service meets the customer exactly where and when they need it. All these features make support via live chat effortless and more user-friendly as compared to phone or email support.

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Consequences of a bad customer service for your business

Bad customer service

A bad customer service may be seen in a number of forms such as inefficient customer support agents, poor support channel management, slow customer query resolution and more. Since customer service plays a significant role in deciding the success of a business so it requires special attention. Taking this aspect of a business for granted can have the following consequences:

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5 Best tools for online team collaboration you can’t miss out on

Online team collaboration tools

Facing difficulty while exchanging emails with your colleagues or briefing them about the objectives and progress of a particular project? Well, if that’s the case, online team collaboration tools are all that you need to reduce all your stress. There are a number of team collaboration tools that help you with everything from meaningful discussions to exchanging important documents, project management and more. Here’s a list of the best ones:

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All that’s businesses around the globe need to boost their CLV

CLV

In marketing, customer lifetime value or simply CLV refers to a prediction of the net profit attributed to the entire future relationship with a customer. It is an important concept as it encourages firms to focus on the long-term health of their customer relationships rather than the quarterly benefits. Higher the CLV, more successful is the business. Here’s a list of what all can be done to increase the customer lifetime value:

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Here’s all that live chat does for your travel website

Live chat for tourism

So far we have talked about live chat software and its benefits for e-commerce sites. When it comes to travel and tourism sites, live chat is equally beneficial for these sites. Just like e-commerce websites make the most out of this service, travel websites can also leverage it to guide their customers, increase website conversions, boost revenue growth and more. Read on to know how.

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What makes a live chat service efficient?

Live chat efficiency

The basic idea behind providing a live chat assistance on a website is to remove customer pain points in shortest possible time. It is basically meant to ensure that customers are not left alone with their problems. However, it is important to employ some strategies so that your live chat service works appropriately. Read o to know what makes your live chat service efficacious:

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Provide real time convenience to your customers with live chat

Live chat

It’s no brainer that the product quality alone cannot do wonders for a business today. Customer service is what needs to be taken care of in today’s era. Providing real-time convenience to the customers is what businesses should aim for today. The best way for providing this convenience is ‘live chat’. Here’s all that makes a live chat software that effective:

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Here’s how live chat increases website conversion

Live chat for increased conversions

For all the businesses worldwide live chat is undoubtedly an untapped potential. Live chat can help customers get all their queries resolved in real time. It further helps in maximizing the conversions. What makes us say that? Well, read on to know the reasons that will convince you about its capability of boosting the conversion rate for a business or website.

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Here’s how you can build customer loyalty using live chat

Live chat to boost ustomer loyalty

As a matter of fact, a live chat window on a website is a window into the respective company. It is the most convenient place for the customers to share their concerns. As far as the companies are concerned, every such communication is a golden opportunity to gain loyal customers. Didn’t get it? Read on to know how live chat can help achieve customer loyalty:

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Here’s what your customers actually want from you

Customers

According to a research, more than the quality of a product or service or brand name it’s the customer service that drives the sales for a business. Also, in order to deliver just what the customers want, it’s very important to study their interests, preferences, likes, and dislikes. Customer expectations today, are very high. Let’s have a look at what all they want from a business:

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What all makes your customers feel valued?

Valuing your customers

Customers love it when they are valued and the businesses that realize this strive their best to go above and beyond to make them feel so. Customer satisfaction today doesn’t just depend upon the quality of product or service. The efforts that a company makes to make its customers feel important to provide several other fruitful outcomes like customer loyalty, WOM, boosted brand recognition and a lot more. Want to know how it can be done? Read on to know:

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Avail all the hidden opportunities with proactive chat!

Proactive chat

Do you know that you miss out on a lot of opportunities just because not all of the visitors on your site are willing to engage? Passive visitors are the ones who rather prefer being engaged turn out to be the reasons for missed sales opportunities. Proactive chat lets you identify these potential customers and increase the chances of conversion for your website. Apart from this, there’s a lot that proactive chat can do for you. Read on to know:

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All that you should not be doing during a proactive chat

Proactive chat

As a matter of fact, not all the website visitors like to engage. They rather like to be engaged. That’s where a proactive chat steps in. These chat invitations facilitate customer engagement so that you do not miss out on any opportunity of conversion. However, proactive chat can be beneficial only if you use it in an appropriate manner. There are certain mistakes that if committed can actually have a negative impact on your visitors. Read on to know what they are:

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6 Email list builders to grow your business effectively

Email list builders

Why do you even need to build your email list in the first place? Well, an email list is quite an essential element of your marketing strategy as it not only promotes your content but also drives sales. In other words, it actually helps grow your business and in turn, grow your business. That is why you should consider building one. Now the question is, how to do that? Well, you just need to opt for a highly effective email list builder so as to make the most out of your marketing strategy.

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Top 5 tools that help businesses reduce cart abandonment

Cart abandonment

As a matter of fact, cart abandonment is something that eCommerce site owners fear the most. It is no less than a nightmare for them. The reasons for cart abandonment may vary from a normal sign up form to expensive shipping. Whatever the reason be, cart abandonment can be a hindrance to a business’s success. A number of tools, software, and plugins have been developed to eliminate cart abandonment. Here’s a list of the best ones:

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What infuriates your customers the most?

Unhappy customers

Unhappy customers may directly or indirectly mean high bounce rates, bad company reputation, declined sales, deflated profits and much more. Even if you do your best to gain customer satisfaction, there are certain pitfalls that might lead to customer dissatisfaction. So, it is necessary to be aware of how your customer service efforts are performing. Let’s have a look at the most common reasons that you do not realize can make your customers unhappy.

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5 Best solutions to boost customers satisfaction level

Customer satisfaction

It’s not the quality of your products that matter the most to your customers. It’s not even the variety that is the first thing that impresses your customers. Wondering what can it actually be? Well, it’s the type of service that you provide to your customers. It’s the experience that they have with your business or company that decides whether they’ll return or abandon your site forever. So, wisdom lies in working towards increasing customer satisfaction way before anything else. You can employ a number of strategies for this or you may make a smarter move and use the following tools so as to boost customer satisfaction levels.

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