Live chat is the most proactive way to communicate.

Live chat is also equipped with proactive prompts which initiate for help on the behalf of the company to the customers who are hesitant in using the live chat option. The chat agents have the ability to track the footsteps of the visitors at their site and hence if they feel that a particular visitor is at a page for relatively long time or is hesitant, he has the liberty to initiate the chat on his behalf, asking if they need assistance. Continue reading “Benefits of live chat – Part II”

Adding live chat at your website, you are naturally going to encourage your volume of interaction with the online visitors. Visitors who are browsing online and have concerns, want the answers right there and then, rather than going through the hassle of filing forms and then waiting for the reply from the customer support agents in the form of an email. Continue reading “Benefits of live chat – Part I”

Till now, we are aware of the incredible ability of live chat to provide its customers with the exceptional customer service. Even the customers have reported a higher level of satisfaction with live chat and many have also listed live chat as their preferred means of customer support. Continue reading “How to decrease cost with live chat?”

Live chat at your website provides immediate responses for all your customers queries and concerns by a live person and that also in real time. Despite exceptional customer service there are many other benefits which are also provided by live chat. Continue reading “Key benefits of live chat for businesses”

Live chat is indeed a powerful tool to start interaction between a business and a consumer in real time or in a business to business communications online. Once the chat is initiated, the customer can communicate with a customer service representative or a sales man through text messages on the screen. Continue reading “What is live chat?”

Have you ever given a thought as to what your customers want? Assistance! But when do they want it? It is said by the social media and marketing consultants Brian Hongiman, “ If your business doesn’t put the customer in charge, then you’re not likely to succeed in the future.” Continue reading “Benefits of live chat for ecommerce website – Part II”

Live chat at your website is the ultimate customer support. It provides your potential prospects and customers with the option to chat in real time and get all their concerns resolved. Continue reading “Benefits of live chat for ecommerce websites – Part I”

In today’s competitive era, even a single advantage, your business is having over your competitors can make a tremendous difference in the volume of your total profit. Even the online retail market is on the boom today which has made the competition more tough. Continue reading “Live chat : the next growth opportunity for your ecommerce business”

According to Baymard institute, the average online shopping cart abandonment is almost 68%. This figure has been estimated from 27 different studies and are focusing as to why eCommerce stores are desperate to reduce basket abandonment. Continue reading “Reduce basket abandonment with live chat”

In today’s market place where everything is becoming more and more competitive and the profit margins are getting more and more squeezed, the only way to set a brand apart from the entire competition is great customer service. Continue reading “Live chat : The ultimate customer support”

Live chat is becoming increasingly important and beneficial as a customer engagement platform. In fact , it has been witnessed that there are customers who say that having a live person answer their question in the middle of an online purchase is one of the important and best feature a website can offer. Continue reading “Live chat : The customer engagement platform”

The basic aspect of live chat is that it is very much there at your website when your customers need it the most. The ecommerce is also growing constantly as the retailers are seeing a shift occurring online rather than offline. Continue reading “Live chat : The optimum customer service”

There are 94% of the companies which agree that personalization “is critical to current and future success”. This is because it is easy for the customers to find fascinating products on personalized e commerce websites. Continue reading “Live chat provides personalization”

Live chat provides instant solutions to all their customer and visitor queries very much at the website. The companies that are using live chat have seen overall reduction in cost of serving the customers. Continue reading “Live chat saves money”

Live chat, is no doubt a powerful tool to start up an online communication between a business and a client in real time or even during business to business communications online. Continue reading “What is live chat?”