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Here’s how live chat amazingly skyrockets all your marketing endeavors!

Live chat for marketing

Live chat is more than a support on your business website.

It’s more than a digital equivalent of your physical shop assistant.

So far, you’ve heard that a live chat assistance helps in customer query resolution, boosts sales and profits, increases customer retention and stuff.

Well! that’s not the end of the story. Here’s something more to it. Here’s how a power packed live chat tool can help boost your marketing endeavors like never before!

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Here’s how a live chat support benefits your online pharmaceutical store

Live chat for online pharmacy

So, you run an online pharmaceutical store?

Yes? Great!

What do you do to differentiate yourself from your competitors?

How do you manage the legitimacy and credibility of your website?

How do you ensure your customers’ satisfaction?

Is your website a high conversion one? No?

Well! What if we tell you, you can get all that you may be missing out on with just a single live chat tool on your website? Not convinced? Read on.

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Live chat for automotive business: The benefits you are missing out on!

Live chat for automotive business

Being a modern day automotive business owner you’ve probably got a well-designed and fully optimized website. But wait a sec! Does your website offer a live chat service?

NO?

Well! In that case, you are missing out on a number of prospects, sales and business growth opportunities. If you’ve not yet considered a live chat service on your live site, here’s all you need to know and act upon!

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Cross selling using live chat: Killer tips to leverage the best support tool!

Cross selling using live chat

Cross-selling refers to the practice of suggesting similar or complementary products or services to an existing customer during the buying process. The sole purpose is maximizing the revenue. Since this era is a digital one, you’ll find almost all the businesses online. This further means that most of them practice cross-selling online. There are a number of ways to do so. One of the most effective methods is cross-selling using live chat.

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Live chat trends: Know the hottest ones that successful businesses use!

Live chat trends

Are you aware of the latest live chat trends? 

If not, you’ve landed up at the right place.

Though live chat is one of the customer service tools, it has successfully established itself as a powerful entity in the entire scenario. The amazing tool has empowered a number of businesses and helped them grow rapidly. The already powerful trend has become more efficient with the latest advancements. Let’s have a look at the hottest trends in a live chat service this year:

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How live chat and video chat services benefit the healthcare industry

Video chat

The healthcare sector has always welcomed the advancements in technology with opened arms. The sector continues to constantly redevelop and improve patient care and operations. As a matter of fact, the advent of live chat and video chat in the healthcare industry has played a significant role towards the improvement in patient care.

Let’s see how live chat and video chat facilitate the healthcare services:

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Know how online cosmetics companies enhance their customer experience

Cosmetics companies enhance customer experience

The whole world is online. So is the cosmetics industry! Reason? Every business that wants to be successful in today’s era, employs a customer-centric approach. Higher the level of customer satisfaction, the more successful is the business and the only way of doing that is enhancing the customer experience.

Here’s a list of the best practices from the most successful online cosmetics companies:

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Here’s how your inbound marketing endeavors get a boost with live chat!

Inbound marketing

Inbound marketing is all about garnering the attention of the website visitors through content creation. That’s done through quality and informative niche-specific content before they even think of availing a business’s services.

The inbound marketers today are well aware of the fact that there’s an abundance of information. They also know that there’s a lack of attention and patience. That’s what encourages them to intensify their marketing endeavors.

As a matter of fact, of all the methods employed in making the most out of inbound marketing, live chat remains an unrivaled one.

Wondering what makes us say that? Read on.

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Top communication channels your business needs to be present on today!

Customer feedback survey

It’s a no-brainer that a business needs to filter what it communicates to its customers. There’s something more important than this. Any idea what that is? Well, its the communication channels that it uses to engage with its customers. Just like it’s important to know what to convey, it’s equally important to know where to convey it.

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That’s how you beat your competitors in customer service

Beating your competition in customer service

Do you know what’s the best way to stand out from the crowd? Ever wondered what works the best when trying to stay ahead of the competition?

Well! The answer lies in the following three words- ‘Beat your competition’!

Be it a business or education or customer service, the statement applies to all. The best way to be a clear winner- you have to beat all those competing with you.

When it comes to customer service, there’s a lot you can do to beat your competition. Read on to know.

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The best tools to turn your live chat agents into grammar nerds right away!

Writing tools for live chat agents

Live chat agents have to be fast, patient, versatile, flexible, knowledgeable and what not! Above all, they need to be accurate in every response they send to the customers seeking query resolution.

Wondering why?

Suppose you have an issue with a company’s product and you reach out to the support team through live chat. How would you feel if you receive responses full of typos? Won’t it just spoil your already spoilt mood further?

That’s why it’s important that special attention is paid to the emails and the chat responses sent to the customers. This is necessary not only for a business’s reputation but also for ensuring customer satisfaction.

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Customer service fails: Things that lead to dissatisfied customers

Customer service fails

Customer service fails– something that every business may face at some point in time or the other.

Why?

Well! Obviously, they are not doing the needful. Customer service fails eventually lead to dissatisfied customers and the reason for this may be anything from bad employee choices to neglecting customer efforts!

Here are some of the reasons that otherwise go unattended but may actually be contributing to your business’s customer service failure.

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Scaling customer support: See how it’s done the right way!

Scaling customer support

Scaling customer support- why do you even need to?

Well, that becomes inevitable when your startup finally starts blossoming into a full-fledged business and your customer base grows. This not only leads to an increased demand for your products and services but also the customer queries.

This calls for employ strategies to adapt to all these changes. Here’s how you can do that:

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Exceptional customer service: Here’s how you can go that extra mile!

Exceptional customer service

What’s an exceptional customer service? 

It’s that smile on your customer’s face when he/ she receives what he actually asked for. It’s all about those brand mentions that your happy customers willingly make on social platforms. It’s the WOM that drives in new customers.

In other words, when you go that extra mile for your customers, they obviously feel valued and wish to appreciate your efforts. And they do it through brand loyalty, WOM marketing and so on.

But how do you push your limits to make all that happen? Read on to know.

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Buyer personas: Are you creating them the right way?

Buyer personas

The way customers buy is no more the same. Customers today are smarter than ever. It’s imperative that businesses keep abreast with customers’ interests and buying methodologies. That’s what buyer personas help with.

But wait! Is it that easy to create these personas?

Not at all! In fact, the process is prone to a number of mistakes that are rather considered to be good practices. Here are some of the most common mistakes that render these personas less effective.

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Finding your customers: All that it takes to reach out to your prospects!

Tips to find customers

Nothing comes easy! Especially when it’s about businesses, customers, sales, and profits, you have to give a little to get a lot.

When you own a business, you just can’t sit back and relax if you have acquired enough customers. The uncertainty of this domain can wreak havoc on your business anytime, anywhere! That’s because customers today are fast enough to change their choices and decisions based on the type of experiences they have with businesses.

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