We are all aware that quality customer service plays an important role in business. Your customers are the one who spread a good word about you and help grow your customer base. Majority of the websites are providing live chat support to provide customers with real time answers to their queries. Continue reading “Live chat – Increase conversions and sales”

It has been shown and proved by industry surveys that 63% of millennial prefer live chat to be their basic customer service and support channels over the traditional contact channel. Another survey by Accenture also showed that purchases made by millennial will make a total share of 30% of retail sales till the year 2020. Continue reading “Live Chat, The Next Contact Channel Revolution”

Live chat is a must for any on line business. It increases the conversion rates and also has an impact on the brand reputation, customer happiness, customer retention and inbound marketing. Live chat provides real time support and there are tons of advantage which adds ti its efficiency. Continue reading “What are the top 5 benefits of live chat software?”

Live chat, we are all familiar with. It is an indispensable, powerful, robust, influential tool at your website which makes your customers happy, makes your business happy and provides excellent results.

Now proactive live chat is also an important tool for increasing your conversions. Here the chat agent, instead of waiting for the customer to initiate the conversation, he himself will be the one to initiate the interaction. Continue reading “What is proactive live chat?”

Live chat, nowadays has become the standard practice for everyone in the e-commerce industry. The traditional phone and email support are still popular and important but they are there with cost and efficiency pitfalls. But growing business with live chat can be something between mediocrity and meteoric success and makes a good sense too. Continue reading “Why live chat will benefit your business?”

Live chat has become the most influential widget at your website. It has become popular among business. With live chat you have more happy and satisfied customers. Customers have a penchant for live chat for many reasons. The scenario has changed. Today we live in a society where we are using text messages and various chat programs to communicate. We no more pick up the phone and give a call to he concerned business with our question. Continue reading “Live chat reduces the cost of doing business on line”

If you run a business, have a website and are planing to provide customer support, live chat is the best possible choice. Live chat support comes wit different benefits and undoubtedly the most important benefit is the increase in sales and conversions. Continue reading “Increase your business sales with live chat”

Live chat is a simple feature that allows you to get in contact with your potential buyers through chat. Here the user can simply start an on line chat with your customer care with the click option. If all the employees are busy then the customer is placed in a queue and is given a frame time. Continue reading “What is live chat feature?”

Live chat has the amazing ability to provide exceptional customer service. Higher level of customer satisfaction has been resulted with live chat and a lot has been seen to prefer live chat as their preferred means of customer support. It has also been observed that happier customers provide more benefit to your business. It includes repeat business as they add to your loyal customers and also allow you to charge more for your products. Continue reading “Live chat is economic!”

Live chat, at your website is itself a powerful tool to give you, your business and customers all the benefits regarding the shopping experience. It provides instant responses, collects data of your valuable customers, helps improving marketing efforts, faster product enhancements, helps creating meaningful on line connections with customers, increased ROI, enhances products that are based on feedback and a real lot more. Continue reading “Live chat results in increased sales and conversions.”

The customer feedback is of utmost importance. Every business needs to know the feedback of its valuable customers to improve their products and services. Even customer feedback industry’s becoming a big business which itself adds to the cost to figure out your customer pain points and develop products. Continue reading “Live chat provides instant customer feedback and free research”

Some days back i was shopping for a i Phone camera lenses. I browsed at different sites and found out that Amazon sold it for more than $120 dollars while a smaller store offered it for just $100. I really cherished to go for the cheaper option but  was a bit reluctant as I had never heard of the website before. Continue reading “Don't make live chat the missing piece of your on line sales puzzle”

The live chat option has become the most adored for any type of businesses. Live chat may be used to provide support or simply to answer questions from potential customers. What ever the reason may be for using live chat, it increases both conversion and sales for many reasons. Continue reading “Live chat is the most loved customer support tool”

Live chat provides exceptional customer service. Customers not only report high level of satisfaction but also refer to live chat as being the most preferred means of customer support.

Live chat results in happier and satisfied customers which in turn presents a lot of benefits for you and your business too. Continue reading “How live chat helps in reducing cost?”

Quality customer service is the buzz of today market. However remember that the customer service does not start when the customer encounters a problem, it begins the very moment a potential customer finds your e-commerce business and is surfing at your site. Continue reading “The ultimate in customer service : Proactive support”

We are aware of the amazing ability of live chat to provide exceptional customer service. Customers have beeen listing live chat as their preferred means of customer support and even customers are reporting higher levels of satisfaction while using live chat. Continue reading “Benefits of live chat”

Today the expectation of customer service have touched heights. Supports via phone and email have become the default standards for most of the companies. To improve the customer experience and differentiate your business it has become important to give your customer access on-demand support. Continue reading “Live chat provide chat logs for transparency and proof of contact”

Some interesting data revealing the facts about live chat in US and UK have been exposed. It has been observed that with more consumers being given the option of speaking to customer service employees in real time is influencing the purchase deals. Continue reading “Do average website visitors like live chat?”

Live chat at your website allows to decrease customer service response time and escalates customer satisfaction. There are many companies who fail to provide quality customer service to their potential customers and fail to use their website to its full potential. Continue reading “Live chat pro actively seek sales”