Category: live chat agents

Continue reading “Live chat and bots for websites: A surprise from Facebook messenger!”

Live chat and bots for websites: A surprise from Facebook messenger!

Just when you thought live chat couldn’t get any better, Facebook introduces the most astonishing integration you could ever imagine! The social media giant finally brings live chat and bots for websites. Facebook Messenger now has a plugin named ‘Customer Chat’ that allows the website visitors to engage in live chat with a human or bot without leaving that website. In other words, the visitors can now begin a chat on the website and continue it on the messenger.

Continue reading “Shopping cart abandonment: Here’s how you can curb this mishap”

Shopping cart abandonment: Here’s how you can curb this mishap

Shopping cart abandonment refers to a scenario where shoppers put items in their online shopping carts but then leave before completing the purchase. Cart abandonment is a mishap that needs hinders the success of a business. So, it should be curbed at the right time. Here are the most effective tips for reducing the shopping cart abandonment to a large extent:

Live chat agents: Delivering an impeccable real time service to customers

When you incorporate a live chat service in your business, it simply shows an escalation in terms of revenues, customer satisfaction, customer loyalty, conversions and of course a decrease in call support and sales cost. Continue reading “Live chat agents: Delivering an impeccable real time service to customers”

Live chat: An amazing tool that helps you garner valuable customer data

In the digital world, there is nothing more important than data. Live chat provides an additional layer of data which augments our existing tracking and attribution tools. The data which you receive differs according to the platform. Continue reading “Live chat: An amazing tool that helps you garner valuable customer data”

Continue reading “Live chat service quality: All that you should be knowing about it!”

Live chat service quality: All that you should be knowing about it!

Today the demand of the market is “quality customer service”. Businesses that are giving their customers a “quality service” are sure to have an edge over their competitors and even going to go a long way. And the best way they practice it? Live chat!

Continue reading “Here’s how a live chat support accelerates your business revenues!”

Here’s how a live chat support accelerates your business revenues!

How powerful is a live chat support? Let us explain it in the easiest way possible!

Imagine you are in a store, intending to get an i-phone for yourself which you had been planning for months. Finally, you have gathered the courage for the big deal. You stand there, looking at it, boxing off your enlightened thoughts on how that money, with which you are pampering yourself could go towards the house, car, or kids.

Continue reading “Here’s all that an effective live chat software should consist of”

Here’s all that an effective live chat software should consist of

Businesses nowadays know the power of live chat. They leverage it for boosting their profits as well as customer satisfaction. Though employing a live chat feature on your website is the best thing you can do to your business but it is equally important to choose the right live chat software. Here, we have mentioned the most important features that you should look for when choosing a live chat software for your site:

Continue reading “Website conversion: The basic steps to start up the process”

Website conversion: The basic steps to start up the process

Getting a lot of traffic on your website is good. But, visits alone do not mean a successful business. In order to make money, you’ve got to convert at least some of those visitors into customers. In other words, you need a good amount of website conversions. We have listed the best strategies for how to convert your online store visitors into customers:

Continue reading “Want to make your website more mobile-friendly ? Here’s how you can!”

Want to make your website more mobile-friendly ? Here’s how you can!

With the ever-increasing usage of mobile devices, it has become extremely important for the businesses to optimize their websites for mobile. A mobile-friendly website enables users to access your site from anywhere at any time. This calls for adjusting your website in such a manner that visitors can use it on the move. Developing a mobile-friendly site is more than just cross-browser; it’s about cross-platform. Here are the best strategies to make your site more mobile-friendly:

Continue reading “Let’s talk about the impact of demographics on a live chat service”

Let’s talk about the impact of demographics on a live chat service

A business needs to consider a number of factors while deciding the implementation of a new customer support channel. And when it comes to the implementation of a support channel like live chat, the bar’s really high!

Online live chat is undoubtedly an unrivaled customer support channel for meeting customer needs throughout their online shopping expedition. It starts with the very first contact through post-sale support. It effectively meets the customer in the very same place where they turn out for their answers and that is the internet.

This article is all about educating you about the various parameters required for the implementation of live chat for a business.

Continue reading “Here’s how you can keep your customers coming back to your website!”

Here’s how you can keep your customers coming back to your website!

In order to keep customers glued or coming back to your site, you need to use baits! Yes! Just like you use for fishing! Return customers are extremely beneficial for any business as they have the power to be an online ambassador for your organization. As a matter of fact, loyal customers do not only pay for your products and services but also tell others about their experience. Therefore, you need to keep generating their interest time and again so as to keep nurturing them and keep them coming back to your site!

Continue reading “Customer feedback survey: Are you doing it the way it’s meant to be done?”

Customer feedback survey: Are you doing it the way it’s meant to be done?

A customer feedback survey can transform all the departments of your business provided that it is done the right way. From the product team to the marketing team to the customer support team, everything can be improvised so as to boost your brand’s success. However, if you fail to survey the customers appropriately, all your surveying efforts are rendered futile.

Wondering what all may be wrong with your customer feedback survey form? Read on to know.

Continue reading “Know how a live chat service along with AI improves customer experience”

Know how a live chat service along with AI improves customer experience

Artificial Intelligence refers to a machine/system’s ability to mimic or be indistinguishable from human behavior. It may also be called as machine learning that is the system’s ability to learn from old and new data. For instance, when a customer has a query, he/ she asks you the respective question. Now, the next time when a customer asks that question, the machine will respond based on what it learned from you. AI offers smart tag suggestions during a live chat. Chat tagging is the process of cumulating the conversations you had with customers so as to get a deeper understanding of your live chats and to be able to easily find them as and when required.

Continue reading “Customer centricity: Know all that it does for your business and customers”

Customer centricity: Know all that it does for your business and customers

Customer centricity is all about doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage. Customer-centric businesses believe in the fact that their clients are the only reason that they exist. So, they do not hesitate to go above and beyond to keep their customers happy and satisfied. Being customer-centric can be extremely beneficial to a business: