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Your Customers are on your website! Where are You?

Your customers don’t look at their watch before visiting your website then, why don’t you look at it while serving them. Serving them for a few hours in a day, these days, is not enough and your absence from your website can hurt you severely in the most literate sense. A 24/7/365 service ensures that your website is always flooded with the ones who are really interested in your brand.

You just need to be present on your website in order to welcome them all day and all night, clear their doubts and convince them that your brand is the best in the market. Lying to them is something you should never even think of. Feel free to compare your products with those of your competitors in order to prove that the former is better than the latter.

You should never rely only on the content of your website in order to convert your visitors into your customers because no matter how informative it may be, it won’t ever be able to cover everything. So, is it literally possible for you to stay on your website 24/7/365? No! Then? You should rely on a live chat service provider to take care of your website in your absence in the most effective manner.

You should make your service provider aware of everything you want your customers to know about your products and services in order to ensure that they are always ready with the desired answers. You need to ensure that talking to the live chat agents on your website, for your visitors, is always a pleasure. In order to judge their performance, you should encourage your visitors to rate their experience while talking to a live chat agent on a scale of 5 or 10.

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Doubts of Customers, 24/7/365, should be cleared instantly

There was a time when business houses were only able to serve their customers for 8, 10 or 12 hours in a day and there was no service whatsoever during holidays but woith the arrival of Internet, things have changed for good. Today, customers are being served irrespective of time and day through live chat agents. Instantly clearing the doubts of customers 24/7/365 ensures round-the-clock sales.

Your potential customers enter your website with a lot of doubts which must be cleared if you want them to opt for your products and services. Before visiting your website, they don’t care about something as meaningless as time and if they fail to come across the desired information on your website, they leave your website and visit that of your competitor.

Every moment of the day, these days, there is a lot at stake. So, you can’t afford to stay away from your website even for a single moment. It goes without saying that you can’t do it yourself but the good news is that you can get it done through a live chat service provider. A live chat service is instant in nature and you can rely on it for the conversion of a large number of visitors into customers.

A 24/7/365 service keeps your existing as well as your potential customers happy. You should be intelligent enough to understand that tempting potential customers is as important as retaining the ones who have persisted with you for a long time. So, in your absence, you should allow the live chat agents to serve your customers by clearing their doubts instantly and keeping them away from your competitors. So, what are you waiting for? Opt for it immediately or continue to suffer.

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Minimizing the Bounce rate of your website, now, is easy

The bounce rate of a website plays a vital role in its success. Websites with a low bounce rate tend to be successful and this is the reason why you can do everything you possibly can to minimize it. You can’t bring it down but you can certainly bring it down to an acceptable point. How? By serving each and every visitor of your website round-the-clock.

You should offer 24/7/365 live chat service to your existing as well as your potential customers. Along with tempting the latter, it will also retain the former. A lot of business houses have realized the need for such a service and most of them are offering it. If you have stayed away from it till now, you should instantly embrace it because it has worked for others and it will work for you too.

A good live chat agent is one who is able to instantly clear all the doubts of your customers, therefore, you should only rely on a renowned live chat service provider. Live Chat agents take care of your website in your absence all day and all night. They try to convert most of your potential customers into your customers. As soon as a visitor comes to your website, live chat agents come into play.

In order to serve your customers according to their expectations, you need to make your live chat service provider well aware of everything related to your business and the objectives you want to accomplish through your website. You need to be in touch with your service provider on a regular basis in order to instantly update the latter about each and every relevant change or changes in your objectives and priorities.

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Most of your Competitors are serving Customers round-the-clock! You?

Serving customers round-the-clock not only plays a vital role in tempting your potential customers to opt for your products and services but it also helps in retaining your existing customers as long as your brand exists in the market. You can’t stay on your website for 24 hours every single day, live chat agents can! Most of the business houses, these days, rely on a live chat agents to take care of their business in their absence.

A website with a live chat service never runs out of the most relevant traffic and it never suffers from a high bounce rate. All the doubts and concerns of the visitors are taken good care of on an instant basis. What it does? It maximizes the possibility of conversion. You can’t expect your customers to wait for you to wake up in the morning in order to get the desired information.

You can’t afford to leave your customers alone on your website. Don’t offer a live chat service because of the fact that most of your competitors are offering it, offer it because it makes a lot of sense and it is one of the best methods to always keep your customers happy and satisfied. So, if you have refrained from it till now, you should instantly opt for it.

You should clearly communicate everything you want your customers to know about your products and services to your live chat service provider in order to ensure that the concerned live chat agents are always able to serve your customers according to their expectations. You should be blunt enough to tell your service provider that the live chat agents who will represent you in your absence should never be rude while talking to your customers.

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Serving your Customers at 3 a.m. is as important as serving them at 3 p.m.

It goes without saying that 3 a.m and 3 p.m. in the title of this piece refer to 24 hours of a day. These days, the visitors of a website want to be served irrespective of the time. Your absence from your website even for a single moment can piss them off. By being on your website on a 24/7 basis, you can increase the number of your customers at a rapid pace and consequently, achieve the desired success.

I am well aware of the fact that it is literally not possible for you to be present on your website for 24 hours on every single day. Fortunately, there is a thing called live chat service which intends to serve the customers round-the-clock. As soon as a visitor comes to your website, live chat agents welcome the former and within a few moments, your potential customers are served with the information they were looking for.

Conversion of potential customers into customers has never been as easy as it now is thanks to the live chat service. Live Chat agents never make your customers feel alone as long as the latter stays on your website. By offering a live chat service, you can make your customers believe that your brand is nothing without them and you owe every bit of your brand’s success to them. To be honest, this is the reality.

These days, live chat service is being offered by a whopping number of websites. So, in order to keep your customers away from your competitors, you can’t afford to stay away from it. While choosing a live chat service provider, you need to ensure that the concerned live chat agents are polite and they are always ready to answer all the questions of your customers no matter how tough, petty or weird they may be.

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Boost Travel Business With Live Chat

The development of discount travel agencies and automated ticketing websites over a couple of years have drastically increased the competition in the travel industry.  Live chat is the website tool that lifts your travel agency above the competition with live sales and exceptional customer service. It’s the standout feature that will influence your website visitors to pick you over your competitors.

Continue reading “Boost Travel Business With Live Chat”

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Want your Potential Customers to opt for your brand? Read on!

Irrespective of their size, most of the business houses across the globe fail to serve their customers round-the-clock in the most literate sense. If your business house is also a part of this list, you can’t afford to ignore this piece. The success of your brand lies in your ability to convert a large number of your potential customers into your customers and ultimately, into your loyal customers.

Your inability to serve your customers on a 24/7/365 basis is the reason why you are not as successful as your competitors. Therefore, you should never allow your potential customers to be alone on your website. Before visiting your website, your customers should not look at the watch. You need to be in touch with them before as well as after the sun rises.

The increase in the number of players in the market selling the same products and services has made our lives easy. Today, there is no dearth of options and if you are not just a click away from your customers, there are many who are. So, allowing something as petty as time to be between you and your customers will sooner rather than later be detrimental for your brand.

So, do you need to worry? No! All you need to do is to ensure that you are always present on your website in order to make your visitors feel at home. How? By offering a live chat service to your customers. There is no dearth of live chat service providers across the length and breadth of this world but you need to hire the one who is the best in the business. So, now that you are looking for quality voice chat agents, you should visit livechatagent.com, a leader in serving customers according to their expectations 24/7/365 and make that 24/7/366 if it is a leap year.

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Rules On How to End Your Live Chat Session

Last moments can shade an entire memory. Customers generally want to feel protected in their purchases, and that becomes simple when a sales associate makes you feel appreciated. It’s a lesson for all live chat support agents which they need to learn is how you end a chat truly matters. Here are some rules of customer service you need to pay attention to.

Prevent Being Abrupt– Never blurt out a curt “goodbye”. Regardless of whether you mean it with the best intentions, it’s difficult to convey tone over the Internet. It can sound rude and like you are trying to get rid of the customer so you can move onto the next problem on your list. When you end a chat like that, you influence customers like they are nothing but just a problem. Give your customer the same attention you gave her when she initially came to you. She is just as important now as she was then. Positivity goes a far way in transforming site visitors into loyal customers.

Ensure All Their Needs Are Met– The last thing you ever need to do is shutting down a chat with a customer with unmet needs. When you get a feeling that chat is winding down, never think that you have done all that you can for the client–there’s always the opportunity to go the extra mile. Before you end a chat, always throw an additional offer like “Is there anything else I can help you with today?” for good measure.

Express The Gratitude– Expressing gratitude towards your customer is absolutely necessary to ending your live chat session. This lets the customer know that the interaction is more than just about the money. Thanking a customer for their business is thanking her for the relationship she chose to have with you. Customers support your organization and your contribution to society–it’s much easier to feel gratitude when you consider it that way.

Goodbye Ensuring To Interact With You Soon– When you are preparing to end your chat, remember that this was ideally not the last time this customer will be associating with your company or buying your product. Ward off the negativity is a huge part of it, but that’s not enough. Remind the customer that you are there for her, and request her to speak to you again in the future.

Use An Outstanding Script- The most underrated yet simple way to end a chat is to use a live chat script. It may appear too easy, and you may fear that canned closing statements are unfriendly, but until if it’s not well-crafted. Scripts can make things easy for you because you know that your goodbye will be as genuine as you need it to be. This way you can focus on how to enhance your customer service skills instead of feeling like you’re attempting to keep up.

Contact LiveChatAgent

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Effective Methods to Increase Security Using Live Chat

Whether you’re a web- hosting company or an online store, in any case, you probably had to face circumstances where somebody else tries to gain access to an account they don’t possess. Exploiters use influence and social engineering to talk their way into acquiring someone else credentials. Live Chat features help in expanding the security and ensure that only authentic account owners get access to them.  Continue reading “Effective Methods to Increase Security Using Live Chat”

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Training your live chat agents: Essentials elements of the training process

Training live chat agents

What if I ask you how’ll you train your live chat agents?

Your response would probably include statements like:

  • Make them familiar with the live chat platform they’ll be working on.
  • Educate them about the products and services that your business deals in.
  • Provide them an access to all that they require for resolving the customers’ queries (knowledge base, canned messages etc.)

Continue reading “Training your live chat agents: Essentials elements of the training process”

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Live Chat for building relationship with customers

Live Chat for enhancing relationship with customers

“Communication – the human connection – is the key to personal and career success.”- Paul J. Meyer

Personally and professionally, communication is a powerful medium that can dictate success or failure. Companies know that customer relationship is vital and these relationships can be easily maintained by Live Chat.

63% of customers said they were more likely to return to a website that offers live chat as opposed to one that doesn’t.

77% of customers won’t make a purchase if there’s no live chat support.

Live chat works so well at keeping customers happy because it brings together the best aspects of digital service and traditional service.

LIVE CHAT- MARRIAGE OF DIGITAL MEDIA AND PEOPLE:

You get the efficiency of digital interactions and the warm, personal interactions of real people. Customers get quick help, but they don’t have the anguish of talking to a robot. That’s the kind of marriage that you know will go the distance — as long as you use them in the right balance. To make proper use of digital efficiency, use proactive live chat to interact with customers as soon as they come looking for help or even before they realize they need it. The proactive invites are easy to set up in most live chat software and allow you to personalize that first programmed invite to the customer’s specific situation. Their great advantage is the ability to cut down the time it takes for a valued customer, that has encountered a problem, to get a resolution that will keep them happy. You need your live chat agents to be chatty and personable. Live chat is so great at keeping customers happy (and maintaining those important relationships) because of the marriage between digital and people. Don’t fail at offering a human touch.

ACCURACY AS WELL AS SPEED:

The most important element of any customer service channel IS providing useful answers to customer questions. This should be the primary requirement of any channel. Customers shouldn’t have to jump through hoops or do any extra work just to get your help or a useful solution to their problem. Keep customers happy and that relationship strong with the first contact problem resolution. Chat does come with the advantage of being able to rewrite before you hit send (so you can perfect your response).

CUSTOMER OPENNESS- YOUR ADVANTAGE:

Loyal customers are pretty responsive. Unlike customers who have only just started buying from you, they are more than likely to speak up when they aren’t happy. If an unhappy customer comes to chat, solve their problem, but then use their openness to your advantage. In fact, customers (old and new) are usually far more open on live chat compared to other customer service channels. It’s a little informal, and although they are speaking to someone directly, the sense of anonymity lets them tell you the truth. So… get encouraging customers to open up. Ask them for details on their experiences. There could be some real gems in their responses that could be used to tweak your product or service to make loyal customers even happier and to attract more new customers. Give your live chat agents a clear channel for recording their feedback.

KEEP CUSTOMERS HAPPY:

Not surprising, the best method for maintaining relationships with customers is keeping them happy. If you’re using live chat (or considering using live chat), then you have a secret weapon at your disposal. Keeping customers happy means providing quick, friendly, and accurate responses — something that live chat happens to do fantastically. To maintain that loyalty, customers have with you, you’ve got to make sure they still love the products and services you provide. Enter the openness of customers on live chat and you put what they say into action.

Want to build relationships faster, grow your customer base and increase revenue? Then talk more, talk more often and make these conversations as productive as possible. That is the essence of chat and the reason why chat is resulting in such success.

So, want to enhance your live chat experience?  Contact .

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The best tips to boost your website’s live chat volume asap!

High chat volume

You must have often heard about the benefits that a live chat support provides to any business using this amazing support tool.

What nobody tells you is that a live chat support is of no use if your website visitors don’t avail it. In other words, if the chat volume on your website is less, you can’t really expect to achieve the desired amount of conversion and customer satisfaction.

So, what can be the possible solution?

Continue reading “The best tips to boost your website’s live chat volume asap!”

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Clever hacks to boost the average order value for your business in a jiffy!

Increase AOV for business

Does your online store seem to be plateauing?

Has your revenue begun to look the same every month?

Have all your efforts to outwit Google and crack its ever-changing search algorithm been rendered futile?

Do you feel all the money that you used to drive traffic in an attempt to increase your average order value has been wasted?

Well, if that’s the case, you surely need something much more than all that you did to profit your business. You need these tips and tricks:

Continue reading “Clever hacks to boost the average order value for your business in a jiffy!”

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How to add that much needed personal touch to your live chat support

Live chat support

You may ask me: What’s the need to add a personal touch to a business’s live chat support?

Well, that’s because apart from the customers’ obvious needs for which they end up on your website, they also have psychological needs. Every business needs to fulfill these needs so as to turn its website visitors into paying customers! This can be easily done by adding a human touch to its live chat support so as to facilitate warmer customer-agent interactions.

Read on to discover the best tips to personalize live chat interactions:

Continue reading “How to add that much needed personal touch to your live chat support”

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Clever hacks to make your customer loyalty programme a success

Customer loyalty

Customers love having choices. They love being valued. They love their opinions being voiced. And a business that never fails to provide all this, is the one that has the highest customer loyalty and is eventually successful!

A customer loyalty program is one of the many ways of making your customers feel appreciated and encourage them to be with you for long. Personalisation encompasses activities like an advanced access to new products, special discounts on certain products and so on. Successful loyalty programs help the businesses to strengthen their relationships with their customers.

Now the question is, what all makes a customer loyalty program successful?

Read on to know the answer:

Continue reading “Clever hacks to make your customer loyalty programme a success”