Wondering why brand advocacy?
What brand in this whole wide world wouldn’t want its customers to be saying great things about them?
But do you know what’s more delightful than having satisfied customers?
Continue reading “Brand advocacy: How to get your customers promote your brand!”
Live chat software has left no sector untouched! Whether it is the industrial sector or the hospitality sector, this amazing customer support tool sure has a crucial role to play. Let’s talk about live chat support for the hotel websites today.
What’s the first thing you encounter when you enter a hotel?
The reception, right?
Continue reading “Here’s why your hotel website should definitely offer a live chat support”
What exactly is meant by a proactive customer support?
Let us explain it in the simplest possible way- In a typical situation, customer queries are addressed when they arise. Though an instant query resolution would make them happy this reactive approach may not provide you with the desired customer satisfaction level.
Is there a better option?
Well, the answer is- Yes, there is and we call it- proactive customer support.
This type of support means you solve problems before customers have to call you. With a proactive approach, you can solve customer queries even before they become aware of them. Such a customer support can work wonders for your business, provided, you employ the mentioned strategies:
Continue reading “Proactive customer support: Strategies to leverage the amazing approach!”
It won’t be wrong to say that people love to get problems solved fast. Receiving an immediate response to their query or issue is a huge confidence booster for them. An efficient live chat software for is one of the many ways a business can do that.
Continue reading “Live chat for sales: Here’s how you should be using it for boosting profits!”
Today, customers are smarter, more impatient and quick enough in making decisions. One such example is their preference of a live chat support over other support channels.
Now, the question is – Why do customers prefer online chat services over email and phone?
Well, in order to find an answer to this question, you’ll have to read on.
Continue reading “Ever wondered why customers prefer live chat over any other support?”
Being a part of a lucrative market, you may be well aware of the fact that you have to take care of your customer support team in order to care for your customers.
The reason?
Continue reading “How significant is a rich knowledge base for your business?”
In today’s competitive era, every business, no matter big or small, should employ strategies to make the most out of the lucrative market. Businesses should strive hard to stand out and beat not just the ones in their industry, but all the others, that are calling on their prospects and customers, as they are also competing for their time, attention, and money. Here are numerous ways to be unique in the market:
Continue reading “The art of standing out from the crowd that every business should master!”
Let’s consider a scenario, where you have established a great sales platform. All your beautifully displayed products and services provoke the customer’s passion and interests. The platform thus established, is performing except for one concern, that you are losing your customers due to cart abandonment. This is a matter of concern as your customers just could not all go to the last step of purchasing your products despite you displaying an excellent performance and having a high traffic of consumers.
Continue reading “Chat invitations: All you need to decrease shopping cart abandonment”
Humans tend to develop certain habits throughout their lifetime. The habits inculcated may depend upon the environment one is surrounded with. A workplace is one such environment that causes an individual to inculcate a number of habits. When it comes to customer support, these habits may have an adverse impact in the long run.
Continue reading “Customer support habits that your team should be following religiously!”
Previously customers expected to receive service from an organization on the channel of their choice. Thus companies employed multi-channel customer service technique which made use of voice, email, SMS/text, web, mobile or social media. Omnichannel customer service takes the multi-channel customer service to the next level as it integrates channels to provide a consistent experience.
Continue reading “Omnichannel customer service: Tips to multiply the benefits it provides!”
A high-touch customer service can be regarded as an advanced version of the traditional approach. In this kind of approach, the basic aim is to anticipate what questions or issues callers will have at different instants of time.
Simply put, high-touch customer service is a category of contact center interaction that requires human interaction. Some contact centers train specific agents to deal with high-value customers and complex problems in order to achieve maximum customer satisfaction.
Let’s see how you can create an exceptional high-touch customer service and experience:
Continue reading “High-touch customer service: Everything you need to know about it”
The holiday season is that particular time of the year when a business can gain unbelievable profits. However, these days the competition among businesses is high and customers have unreasonably high service expectations, especially during the holiday rush. In order to stand out from the crowd and maximize your holiday efforts, you need to consider the following tactics:
Continue reading “The best tips to handle your customers during the holiday season”
In order to accomplish lead qualification, you need to create a simple, one-page document that lists all the crucial questions you want to ask or the information you want to elicit. For this, you need to follow a systematic approach so as to provide the best results. Here’s all you need to do:
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In this era of digital communication, our everyday activities seem unimaginable without access to the web. Apart from selling, buying, booking online, even the educational process seems much more convenient in the digitized form. In other words, even the educational institutions are not excluded from this process. This is due to the fact that younger generations are extremely supportive of all the occurring technological changes. Thus, offering a live chat assistance on your site can be highly beneficial for your educational organization. Here’s all that it does for you.
Continue reading “Here’s how a live chat software benefits your educational website”
Providing an exceptional customer experience is crucial for any business. It decides whether the visitor will turn into a long-term customer or abandon your site and never come back. We cumulated some tips for training your agents for providing an exceptional customer experience. For such a customer experience agents need to:
Continue reading “That’s how you train your live chat agents for a better customer experience”
They say- Content is the king!
But does that mean it can ensure conversions, all on its own?
The answer is a big ‘No’!
Continue reading “Live chat and quality content: A magical blend for great conversions!”
Web self- service is a type of electronic support, which allows the customers and agents to access information. It enables them to perform tasks over the internet, without any other interference from another agent in a customer support center.
Continue reading “Web self-service: Know how it benefits a business and its customers!”
Bounce rate refers to the measure of the effectiveness of a website in encouraging visitors to continue with their visit. Mathematically it is expressed as a percentage and represents the proportion of visits that end on the first page of the website that the visitor sees. A high bounce rate can prove to be harmful to any business, big or small! Let’s have a look at the factors responsible for a high bounce rate:
Continue reading “All that may possibly be increasing the bounce rate of your business website!”
There are numerous business sites out there trying to entice the customers and make the most out of the lucrative market that you too are a part of. Therefore, it becomes extremely important for you to find as many ways as possible to differentiate yourself from your competition. Here are the best tips for letting your business stand out from the crowd:
Continue reading “Killer strategies to make your online business stand out from the crowd”
As a business, you make money when you get paying customers. Though having a lot of traffic on your website is good but if they do not fulfill your CTA requirements you simply drain away all the effort spent to bring people to your website. Here are the most effective tips that will help you convert your visitors into customers and make the most out of your investments.
Continue reading “Clever tactics to effectively convert your website visitors into customers”