Whether the customer experience was fair, good or excellent is best known to the customer. Empowering them is a way of enabling them to express whatever they feel.
As a matter of fact, the customers today, want you to know what they want and whenever they want. Customer empowerment benefits the customers and the businesses alike. Here’s how you can empower your customers the right way:
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Are you an e-commerce entrepreneur looking for a live chat software for your website? Are you muddled as to how long you should be available on chat? If yes, you’ve landed up at the right place. Your availability on live chat should be decided based upon a number of factors:
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Understanding today’s customers requires intense efforts as well as a bit of smart work. With the increasing awareness and expectations of customers, the businesses need to get smarter so as to know what is expected of them. Here’s all that it takes to understand today’s audience:
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An omnichannel customer service is the best way to provide the customers with a seamless shopping experience, no matter wherever he/she is shopping from. This type of customer support includes channels such as FAQ web pages, mobile applications, social media and more. The basic idea is to let the customers avail assistance through their preferred channel of communication. Omnichannel customer service not only enhances the quality of customer support and provide you happy and loyal customers. There’s a lot more, that it can do for your business. Read on to know:
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It’s no brainer that live chat can work wonders for any business, website or blog. Also, the process of adding a live chat feature to a website or blog is just a matter of a few clicks today! Thanks to the wonderful plugins that enable you to install a live chat functionality within fractions of minutes and allows you to enjoy the benefits of online chat service. Here’s a list of the best plugins you can opt for:
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Going above and beyond to please the customers is something that most of the businesses today strive to do. This is because customer satisfaction is the most important metric that defines a business’s success today. Also, there are a number of ways that can help achieve a high level of customer satisfaction. Setting aside all the mainstream methods, here’s a new way of doing so: offering a live chat platform on your blog. Want to know how it helps? Read on:
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You won’t ever have a magic wand that can make your customers happy. Customer satisfaction requires dedicated efforts and a few smart tactics. Yes! Tactics to meet, in fact, exceed customer expectations so that they love your business. Read on to know the best of those strategies:
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Making the most out of a live chat service is just a matter of using all the live chat elements in the correct proportions. If used correctly, live chat can help generate leads, reduce cart abandonment, boost sales and gain loyal customers. On the other hand, if the chat support is not up to the mark, it can drive the customers away. Here’s a list of the most common live chat fails along with the ways to mend them:
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It has long been said that today’s customers have a very short attention span and even smaller level of patience. Also, with the growing usage of mobile devices, it’s no brainer that most of them are likely to access the internet through mobile devices. Now, if the websites are not mobile friendly in the first place, it’s a loss for the respective businesses. Next, if the websites are mobile friendly, and they offer a live chat service that’s not mobile friendly, it won’t be as fruitful as expected. A mobile-friendly chat is what the mobile users require today to resolve their queries on the go and be confident enough to do business with the respective websites. Here’s what all a mobile-friendly chat can do for an e-commerce website:
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There may be two reasons for a company’s customer service being memorable. Either it was so good that it exceeded the customers’ expectations or it was so pathetic that it pissed him/ her off. As a matter of fact, customer experience, whether good or bad is actively shared with the people around so as to let others know about them. No business in this whole wide world would want its customers to remember it for its flaws. So, here are some tips to avoid the negative aspects of being memorable:
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Live chat is a clear preference among the users over more traditional customer service channels like email or phone. It is capable of delivering immediate responses and providing instant query resolutions in real time. Whether the customers crave information or have pre-sales queries or require post-sales support, live chat is the best resolution to all of their queries. As an online channel, this service meets the customer exactly where and when they need it. All these features make support via live chat effortless and more user-friendly as compared to phone or email support.
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So far we have talked about live chat software and its benefits for e-commerce sites. When it comes to travel and tourism sites, live chat is equally beneficial for these sites. Just like e-commerce websites make the most out of this service, travel websites can also leverage it to guide their customers, increase website conversions, boost revenue growth and more. Read on to know how.
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The basic idea behind providing a live chat assistance on a website is to remove customer pain points in shortest possible time. It is basically meant to ensure that customers are not left alone with their problems. However, it is important to employ some strategies so that your live chat service works appropriately. Read o to know what makes your live chat service efficacious:
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It’s no brainer that the product quality alone cannot do wonders for a business today. Customer service is what needs to be taken care of in today’s era. Providing real-time convenience to the customers is what businesses should aim for today. The best way for providing this convenience is ‘live chat’. Here’s all that makes a live chat software that effective:
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For all the businesses worldwide live chat is undoubtedly an untapped potential. Live chat can help customers get all their queries resolved in real time. It further helps in maximizing the conversions. What makes us say that? Well, read on to know the reasons that will convince you about its capability of boosting the conversion rate for a business or website.
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As a matter of fact, a live chat window on a website is a window into the respective company. It is the most convenient place for the customers to share their concerns. As far as the companies are concerned, every such communication is a golden opportunity to gain loyal customers. Didn’t get it? Read on to know how live chat can help achieve customer loyalty:
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Providing a live chat feature on your website is the best thing you can do for your customers. It not only ensures an exceptional customer experience but also offers a number of benefits to the business. Automation of lead generation process is one of those benefits. Read on to know how live chat does that:
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According to a research, more than the quality of a product or service or brand name it’s the customer service that drives the sales for a business. Also, in order to deliver just what the customers want, it’s very important to study their interests, preferences, likes, and dislikes. Customer expectations today, are very high. Let’s have a look at what all they want from a business:
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Do you know that you miss out on a lot of opportunities just because not all of the visitors on your site are willing to engage? Passive visitors are the ones who rather prefer being engaged turn out to be the reasons for missed sales opportunities. Proactive chat lets you identify these potential customers and increase the chances of conversion for your website. Apart from this, there’s a lot that proactive chat can do for you. Read on to know:
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As a matter of fact, not all the website visitors like to engage. They rather like to be engaged. That’s where a proactive chat steps in. These chat invitations facilitate customer engagement so that you do not miss out on any opportunity of conversion. However, proactive chat can be beneficial only if you use it in an appropriate manner. There are certain mistakes that if committed can actually have a negative impact on your visitors. Read on to know what they are:
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