Live chat is the unsung hero of customer support. Though it is not as popular as Facebook and flashy as Instagram, or a social butterfly like Twitter or as professional as LinkedIn. But when we are talking about exceptional and qualtiy customer service, live chat is simply the best. Continue reading “Live chat is an essential customer service channel”
Want happier customers? If you get live chat at your website then you are to see happy and satisfied customers, and at the same time your business also grows online. Continue reading “Live Chat solutions for small businesses”
Live chat option has become the most popular for majority of the businesses. Despite giving the best and exceptional customer service, and providing support to your potential customers live chat also helps to increase both conversions and sales for many reasons. Continue reading “Live chat increases sales and conversions for online businesses.”
Here we are stating a simple fact : Customers love live chat
According to the survey conducted by Forrester research, it was stated that 44% of the online customers say that having a live chat available while making an online purchase is one of the most important features a website can offer.
The basic thumb rule in sales, is to make your customers happy. Hence giving them the basic website functionality which they want and being available for them on the customer service channels where they are the most comfortable is crucial.
Live chat acts to be an intermediate step between the conventional call center and more 21st century technologies like social media.
However regardless of which channels your customers are preferring, having live chat on your website is surely more convenient than making consumers move to another site before they are able to make a purchase.
Live chat provides your clients, visitors and the potential prospects with real time answers to all their queries and concerns. Live chat is there at your website round the clock and all 365 days of the year! It usually happens that the visitors need assistance at odd hours. With live chat they are happy as they know that they are not alone on their shopping excursion and there is someone at the website, who will be more than happy to help them out, in case any assistance is required.
Hence with live chat your customers are more happy and satisfied.
So get the powerful icon, live chat at your website and delight your customers.
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Having a live chat option at your website is all about being available to your customers. Apart from providing an exceptional customer service live chat also helps to build trust and faith in your business and increase revenues from your online business. Continue reading “Live chat reduce customer support and sales costs”
Adding live chat to your business site not only helps your business website but also allows you to reduce customer service response time and enhance customer satisfaction. It is usually seen that majority of the businesses fail to efficiently use their website to their fullest potential in imparting information to the potential customers. Continue reading “Live chat and its advantages”
If someone is contacting your company, it hardly matters if your company is B2B or B2C, they are basically in search of H2H interaction that is human to human. Continue reading “Hire people who acts like people- Don't let the robots win.”
Fast customer service does matters. There was a recent survey report which showed 69% of the customers said that good customer service experience means a fast solution of the problem. Continue reading “With live chat enjoy customer service anywhere, anytime”
Live chat is there at your website to provide you with the exceptional customer service. It provides instant replies to all the questions and concerns of your customers, visitors and potential prospects. Continue reading “How can you multitask with live chat?”
Are you giving a thought of adding live chat to your website? Live chat service opts to do more than just provide quick and painless customer service, depending upon your business. If implemented and used in the correct way it can hike conversions, number of returning visitors and thus revenues. Continue reading “Why to have live chat at your website?”
Quality customer service is the buzz of the market. But to give that awesome quality service you need to make decisions, paths to be chosen and if you go on the right track then you are to reap the rewards. Continue reading “Customers service with live chat!”
How many times have you found yourself re-entering and repeating your account numbers, social securities or the nature of the complaint or situation you are facing to different phone representatives? Should it be not like, the system should be able to show your number once they have it and the basic concerns should be maintained on the records? Continue reading “Live chat reduced repetition”
You really do not require to be a marketing expert to understand the importance of quality customer support. In today’s era, if you want to differentiate your business with respect to your competitors you need to give something extra to your customers. Continue reading “Live chat gives a better first impression”
Live chat, as we all are aware is at websites, as a customers support systems. It provides instant replies to all the concerns and queries of your customers, visitors and potential prospects. Live chat makes the customer service available round the clock, that is 24/7. Continue reading “Live chat service is available 24/7”
Live chat provides the ultimate and exceptional support for the visitors at your website. It is there to provide instant replies to all the concerns and queries of your visitors and customers. Despite giving the ultimate customer support, there are other perks also, to enjoy with live chat. Continue reading “Why you should have live chat for your business?”
The awesome benefit of live chat is that it is there when your customers need it the most. As we see that the e commerce is growing at a rapid space and there are many retailers that are seeing a deviation in the majority of sales occurring online rather than offline. Continue reading “How does live chat helps when the customers need it?”
Are you aware that 66% of the customers are to spend more money with a company who ought to provide excellent service? Welcome to the era of the customers where the business are to succeed and fail based on your customer service. Continue reading “Convenience drives conversion with live chat!”
You really do not need a master’s degree in marketing to realize the impact of quality customer service and its essence to the long-term success of your business. Continue reading “Live chat – Improved customer service and loyalty”
We are all aware that live chat is a platform that enables you to interact, in fact chat with your visitors at your website. What you may not be aware of is, how live chat benefits your business when compared to email, phone support or simply any other instant messenger service and different communication platforms. Continue reading “How is live chat cost effective?”
It has been a common site for you to see the chat box on websites. You may even have used the live chat function on a business site to get your question answered about a product before you are to make a purchase. But have you ever given a thought of adding live chat at your own website as a sales and customer service tool? Continue reading “Live chat increases conversions and sales.”