In a business, steady growth or inrush of the leads makes a huge difference. The ambition of every business owner is to turn every visitor into a lead, and that every lead will ultimately become a sale. Continue reading “Live Chat As A Lead Generation Tool”
Whether you’re a web- hosting company or an online store, in any case, you probably had to face circumstances where somebody else tries to gain access to an account they don’t possess. Exploiters use influence and social engineering to talk their way into acquiring someone else credentials. Live Chat features help in expanding the security and ensure that only authentic account owners get access to them. Continue reading “Effective Methods to Increase Security Using Live Chat”
Everything you do in business, you do it for the customers. There are thousands of reasons why excellent customer service is worth every penny and your time. Here is the guide to some Live Chat etiquettes on how to conduct a chat and to create the best Live Chat experience for your customers.
Continue reading “Live Chat Tips: Guide to create best online customer service”
What if I ask you how’ll you train your live chat agents?
Your response would probably include statements like:
Continue reading “Training your live chat agents: Essentials elements of the training process”
As a business, taking care of your customers’ requirements and striving hard to enhance the customer experience is a great idea. Further, providing an amazing live chat support so that they can reach out to you in case of queries is a commendable move.
Continue reading “Silly live chat mistakes that may simply shoo your customers away!”
When we discuss myths, we usually mention orthodox people following some absurd “facts” just because in light of the fact that a cluster of individuals around them “convincingly” discuss them. Although, in a practical scenario, myths win all over the place and even the most brilliant people fall a prey to them. Continue reading “Social media customer support: Myths you need to stop believing asap!”
Ever considered adding live chat support on your landing pages?
Let’s first get a clear idea of the landing pages.
Landing pages, according to the digital marketers, are crucial for inbound marketing. These pages are where a business wants its target audience to land, irrespective of how they find them.
Continue reading “Here’s why you should be using live chat on your landing pages”
Does your online store seem to be plateauing?
Has your revenue begun to look the same every month?
Have all your efforts to outwit Google and crack its ever-changing search algorithm been rendered futile?
Do you feel all the money that you used to drive traffic in an attempt to increase your average order value has been wasted?
Well, if that’s the case, you surely need something much more than all that you did to profit your business. You need these tips and tricks:
Continue reading “Clever hacks to boost the average order value for your business in a jiffy!”
Customers love having choices. They love being valued. They love their opinions being voiced. And a business that never fails to provide all this, is the one that has the highest customer loyalty and is eventually successful!
A customer loyalty program is one of the many ways of making your customers feel appreciated and encourage them to be with you for long. Personalisation encompasses activities like an advanced access to new products, special discounts on certain products and so on. Successful loyalty programs help the businesses to strengthen their relationships with their customers.
Now the question is, what all makes a customer loyalty program successful?
Read on to know the answer:
Continue reading “Clever hacks to make your customer loyalty programme a success”
In a world like today, where most of the businesses swear by the power of a live chat support on their websites, there are still a number of others who are reluctant to use the impeccable support tool for their business.
The reason?
Continue reading “Lesser known live chat support myths that need to vanish asap!”
Suppose you enter a showroom and you find this well-dressed, well-spoken salesman keen to tell you the ABCs of each and every product present there. He doesn’t even let you tell what you’re there for and literally slaps all the relevant and irrelevant information on your face! How would you feel?
Annoyed, right?
Continue reading “Proactive chat: The best practices that’ll make your customers love you!”
This is an era of digitization. Today, you can find everything from a newspaper to books to apparels online. You don’t need to hop stores to purchase something that you require. You just need to browse and click and that’s it! Though online shoppers experience convenience with the help of online shopping, there are a number of difficulties they have to face. Here’s a list of the most common -problems that simply piss the online customers off:
Continue reading “All that may make the online shoppers frown upon your brand”
What’s your idea of brand building?
What all do you think a brand needs to grow?
Well, if you ask us, brand building refers to boosting a brand’s equity directly through advertising campaigns and indirectly through promotions such as event sponsorship. In order to build your brand effectively, you need to employ an exceptional brand building process.
Continue reading “The coolest brand building hacks you need to know today!”
As an online business, you realize the importance of an exceptional customer experience. You strive to leverage the omnichannel customer service. You offer an unrivaled customer support using a mobile-optimized website, social media, live chat, messaging apps and so on!
Oh, did I just say live chat?
Well, it’s a no-brainer that the highly efficacious service enables you to help your customers 24/7/365. It benefits your business through lowered costs, increased sales and a competitive advantage.
This doesn’t end here! You can maximize these benefits further using these clever tactics.
Continue reading “Going that extra mile for your customers with a live chat service”
Today’s customers are in love with omnichannel customer service.
The reason?
Well, they are more knowledgeable, impatient and concerned about their convenience than ever before! All they demand is a seamless experience with a brand.
And guess what? An omnichannel customer service provides exactly what they desire. Whether a customer is looking for a replacement part, needs help to install software, or is questioning a surcharge, the impeccable service effectively does it all. Apart from this, there are a number of reasons that prove that an omnichannel service is surely the future of customer service. Read on to know.
Continue reading “Why is omnichannel customer service the future of customer support?”
Firstly, what exactly does an average order value in business mean?
Well, the term can be described as the average dollar amount a customer spends when placing an order in an e-commerce store.
If you own an e-commerce store, you probably know for a fact that one of the main objectives of your store is to make money, right? So, when you focus on increasing the average order value, you, in a way work towards achieving this objective. It further helps in the expansion of your business over time through boosted sales and ever-increasing customer base.
But, do you know how you can effectively increase the average order value for your business? Read on to have a clear idea about the same.
Continue reading “Finding ways to boost the average order value for your business? Read on”
The e-commerce market is huge and it continues to grow with each passing year. As more people switch to online shopping, it becomes necessary for the retailers to make their brand visible online.
E-commerce undoubtedly boasts a virtually limitless market. The fact that it is convenient than any other form of shopping increases the possibility of e-commerce being a super duper hit in the coming years as well. For the businesses who wish to leverage it, here’s a list of the latest trends to be followed so as to achieve the desired objectives:
Continue reading “E-commerce trends 2018: All that’ll help businesses thrive!”
AI-powered customer service has changed the way customers look at a business’s support facilities. The technology has enabled the companies to gain a significant advantage by augmenting human expertise to help unlock new intelligence from data and use it to develop predictive insight.
With the numerous advantages that AI provides to a business, it is being speculated that AI-powered customer service is the ultimate future. Here’s why:
Continue reading “AI-powered automated customer service is the future and here’s why!”
Customer relationships decide the success or the failure of any business!
The most successful businesses are the ones with loyal customers and long-termed customer relationships.
As a matter of fact, nurturing is the building block of a strong customer relationship as it provides credibility to the businesses which further leads to increased customer satisfaction, inflated sales and boosted profits. In this article, we have stated the best strategies for nurturing customer relationship:
Continue reading “Customer relationships: Here’s how you can effectively nurture them”
A quality customer service is the biggest differentiating factor for any business in today’s era. The better the quality of your business service, the more successful your business.
But are you aware of all the factors that make a customer service a “quality customer service”?
Well, if you are not quite sure, here’s a list of the keys to a great customer service in the upcoming year!
Continue reading “Quality customer service: Keys to enhance your business’s service”