A live chat assistance is a very first thing a website visitor searches for when he/she gets stuck at a point. It is undoubtedly one of the most wanted communication channels to interact with websites to get instant help in case of any queries.
Continue reading “Live chat for business: Killer strategies to make the most out of it!”
E-commerce is all the rage today.
Anyone with products to sell is setting themselves up online.
The reason?
Continue reading “All that the customers want your e-commerce store to have!”
So, after going through a number of informative blog posts about the benefits of a live chat support and seeing your competitors moving ahead of you with the help of this amazing tool, you finally put it up on your official website. You’ve now got an exceptional live chat support powered by highly skilled live chat agents to help your customers out.
Continue reading “Live chat metrics: Have you been measuring the wrong ones all this while?”
Wondering why brand advocacy?
What brand in this whole wide world wouldn’t want its customers to be saying great things about them?
But do you know what’s more delightful than having satisfied customers?
Continue reading “Brand advocacy: How to get your customers promote your brand!”
It won’t be wrong to say that people love to get problems solved fast. Receiving an immediate response to their query or issue is a huge confidence booster for them. An efficient live chat software for is one of the many ways a business can do that.
Continue reading “Live chat for sales: Here’s how you should be using it for boosting profits!”
Today, customers are smarter, more impatient and quick enough in making decisions. One such example is their preference of a live chat support over other support channels.
Now, the question is – Why do customers prefer online chat services over email and phone?
Well, in order to find an answer to this question, you’ll have to read on.
Continue reading “Ever wondered why customers prefer live chat over any other support?”
In today’s competitive era, every business, no matter big or small, should employ strategies to make the most out of the lucrative market. Businesses should strive hard to stand out and beat not just the ones in their industry, but all the others, that are calling on their prospects and customers, as they are also competing for their time, attention, and money. Here are numerous ways to be unique in the market:
Continue reading “The art of standing out from the crowd that every business should master!”
Let’s consider a scenario, where you have established a great sales platform. All your beautifully displayed products and services provoke the customer’s passion and interests. The platform thus established, is performing except for one concern, that you are losing your customers due to cart abandonment. This is a matter of concern as your customers just could not all go to the last step of purchasing your products despite you displaying an excellent performance and having a high traffic of consumers.
Continue reading “Chat invitations: All you need to decrease shopping cart abandonment”
Humans tend to develop certain habits throughout their lifetime. The habits inculcated may depend upon the environment one is surrounded with. A workplace is one such environment that causes an individual to inculcate a number of habits. When it comes to customer support, these habits may have an adverse impact in the long run.
Continue reading “Customer support habits that your team should be following religiously!”
Previously customers expected to receive service from an organization on the channel of their choice. Thus companies employed multi-channel customer service technique which made use of voice, email, SMS/text, web, mobile or social media. Omnichannel customer service takes the multi-channel customer service to the next level as it integrates channels to provide a consistent experience.
Continue reading “Omnichannel customer service: Tips to multiply the benefits it provides!”
A high-touch customer service can be regarded as an advanced version of the traditional approach. In this kind of approach, the basic aim is to anticipate what questions or issues callers will have at different instants of time.
Simply put, high-touch customer service is a category of contact center interaction that requires human interaction. Some contact centers train specific agents to deal with high-value customers and complex problems in order to achieve maximum customer satisfaction.
Let’s see how you can create an exceptional high-touch customer service and experience:
Continue reading “High-touch customer service: Everything you need to know about it”
The holiday season is that particular time of the year when a business can gain unbelievable profits. However, these days the competition among businesses is high and customers have unreasonably high service expectations, especially during the holiday rush. In order to stand out from the crowd and maximize your holiday efforts, you need to consider the following tactics:
Continue reading “The best tips to handle your customers during the holiday season”
In this era of digital communication, our everyday activities seem unimaginable without access to the web. Apart from selling, buying, booking online, even the educational process seems much more convenient in the digitized form. In other words, even the educational institutions are not excluded from this process. This is due to the fact that younger generations are extremely supportive of all the occurring technological changes. Thus, offering a live chat assistance on your site can be highly beneficial for your educational organization. Here’s all that it does for you.
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Providing an exceptional customer experience is crucial for any business. It decides whether the visitor will turn into a long-term customer or abandon your site and never come back. We cumulated some tips for training your agents for providing an exceptional customer experience. For such a customer experience agents need to:
Continue reading “That’s how you train your live chat agents for a better customer experience”
They say- Content is the king!
But does that mean it can ensure conversions, all on its own?
The answer is a big ‘No’!
Continue reading “Live chat and quality content: A magical blend for great conversions!”
Web self- service is a type of electronic support, which allows the customers and agents to access information. It enables them to perform tasks over the internet, without any other interference from another agent in a customer support center.
Continue reading “Web self-service: Know how it benefits a business and its customers!”
Bounce rate refers to the measure of the effectiveness of a website in encouraging visitors to continue with their visit. Mathematically it is expressed as a percentage and represents the proportion of visits that end on the first page of the website that the visitor sees. A high bounce rate can prove to be harmful to any business, big or small! Let’s have a look at the factors responsible for a high bounce rate:
Continue reading “All that may possibly be increasing the bounce rate of your business website!”
As a business, you make money when you get paying customers. Though having a lot of traffic on your website is good but if they do not fulfill your CTA requirements you simply drain away all the effort spent to bring people to your website. Here are the most effective tips that will help you convert your visitors into customers and make the most out of your investments.
Continue reading “Clever tactics to effectively convert your website visitors into customers”
Just when you thought live chat couldn’t get any better, Facebook introduces the most astonishing integration you could ever imagine! The social media giant finally brings live chat and bots for websites. Facebook Messenger now has a plugin named ‘Customer Chat’ that allows the website visitors to engage in live chat with a human or bot without leaving that website. In other words, the visitors can now begin a chat on the website and continue it on the messenger.
Continue reading “Live chat and bots for websites: A surprise from Facebook messenger!”
Shopping cart abandonment refers to a scenario where shoppers put items in their online shopping carts but then leave before completing the purchase. Cart abandonment is a mishap that needs hinders the success of a business. So, it should be curbed at the right time. Here are the most effective tips for reducing the shopping cart abandonment to a large extent:
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