Live chat is there at your website and provides the exceptional customer service support. It has also been seen that is saves both the employee task time and the phone expenses too. Some of the worthy and noticeable cost savings are like

• The average interaction cost is lowered and hence the overall contact center cost is reduced by employing live chat.
• The efficiency is also increased as live chat representatives allow to handle multiple chats simultaneously, thus the need to hire more representatives is cut down.

As the employees do not require to spend an ample amount of time on phone, they can carry multitasking during chat conversations and hence the waiting queue is reduced to a fraction of its former size as compared to a call center.

This also leads to increase in sales as the process is improved.

The Forbes magazine stated in a current study :

“In 2008, Wells Fargo made a second attempt to leverage online chat to drive sales, and happily, this time the results have been crystal clear. High customer satisfaction scores and a double-digit increase in converted shoppers have shown the value once and for all of this technology.”

With live chat the customers can get in touch with the company, the moment they encounter any problem. Live chat provides instant responses to their concerns and this can make or break a sale. This reduces the bounce rates and ensures that full shopping carts make it through check out.

 

 

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Live chat is all equipped with the amazing capability to provide exceptional customer service. The customers also report high level of satisfaction with live chat as compared to other customer support channels. It is a fact that happier customers are a lot more benefit to your business. It means repeat business from your loyal customers and you also ave the benefit of charging more for your products. Continue reading “Live chat – the exceptional customer service!”

The customers expectation of customer service has touched heights. Having customer support via phone and email have become the default standards of most of the companies. And if you desire to differentiate your business and customer experience you need to give the benefit of doubt to your customers. Continue reading “How to multitask with live chat?”

Adding live chat at your business website simply allows you to decrease your customer service response time and enhance your client’s satisfaction. There are majority of the companies who are simply failing to use their websites to their fullest potential for their potential customers. Continue reading “Live chat increases website revenues.”

Some very interesting data have been revealed recently at live chat in the US and the UK. With, more and more clients being given the option of speaking to customers support representatives in real time during the purchase process, it is interesting to find out that are the prospective shoppers interested to chat? Continue reading “Live chat is the best practice.”

Just like in a real shop, you have more probability to convert a prospect into a customer if you approach them and offer help, online is no more different. Live chat is there to bridge the gap between the real life shop and on line shopping and ensures that a customer feels valued and that they have confidence in your business. Continue reading “Live chat increases sales”

Businesses are engaging more and more customers through online channels. Hence they also require to fully support their online customers experience and also provide them with quality online support. Live chat is proving to be a great tool for online customer support in addition to phone, email, self-service and video customer channels. It leads to happier customers, increase in sales and also a reduction in the service costs. Continue reading “Live chat for customer service.”