What exactly does co-browsing mean? What has it got to do with live chat?
Well, co-browsing is the joint navigation through the World Wide Web by two or more people accessing the same web page at the same time. Now, to answer the second question above, here’s a detailed description.
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As a matter of fact, live chat has made its way into almost every economic sector. Real estate is also one such sector that has evolved over all these years. In fact, most of the real estate businesses today, adhere to the cutting edge technology and have a dedicated website to showcase their offerings, engage with customers and close sales! A live chat service on the website acts as an icing on the cake. Let’s see how.
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A pre-chat survey is a set of short questions that is devised to increase the customers’ convenience through live chat assistance. It is a way of catalyzing the query resolution process and provide an exceptional customer experience. Here’s all that a pre-chat survey does for you:
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A majority of the businesses around the globe rely on live chat services for providing an impeccable customer experience. But what about the rest? Well, they are probably clinging to the live chat myths that have been prevailing in their niche for quite a long time now!
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So you want to know why multilingual live chat support? What’s so special about it? Have a look at the facts below.
According to a research, about 74% of buyers are more likely to purchase your product if you offer support in their native language. This especially implies to the businesses that have customers around the globe. When you have customers across different parts of the world, relying on the English language to engage with the customers is not an option.
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Why do we need a live chat service?
This question applies not only to a banking service but also for all the other services that enable the customers to accomplish the desired tasks like shopping, ordering food or booking hotels at the comfort of their home.
Continue reading “Live chat for banking websites: An additional feature or an inevitable one?”
Live chat for higher education- sounds familiar? Let’s see what it’s all about.
The admission process in higher education is more of a chaos than an element of excitement. This is due to the complexity of admissions, rising costs and information overload that often drive the prospective students away. Most of the students abandon the website before completing the admission process.
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Customers are crucial for the existence of a business but it’s never that easy to acquire them! The very first step that needs to be accomplished to build a customer base is lead generation. A growing influx of leads is what keeps a business going in the first place and the best way to achieve that is live chat. Read on to know how.
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Remember those days when texts and chats used to be about plain text and punctuation? We’ve all been misunderstood by text at some point or the other due to the lack of expressions, isn’t it? Such words that could be polite when used in a face-to-face communication, used to seem boring in a simple plain text. Anyways, times changed, texting saw numerous changes and in came those cute, vivacious and expressive yellow emojis that bridged the gap between texting and in person communication! Do you know these emojis have an important part to play in live chat support as well?
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Creating a mobile app for your business is one thing and engaging customers through it is a completely different thing. Just an interesting idea will not help your app break through the noise of the app stores. According to a research, most smartphone users have 40+ apps on their phones and it’s quite easy for your app to get vanished in a highly competitive marketplace. It takes a handful of strategies to make your app succeed in customer engagement.
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What do you expect to happen when you enter a showroom? Wouldn’t you want someone to be there to welcome you and greet you in the best possible manner? Well, that’s exactly what the website visitor’s want when they opt for live chat assistance.
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Do you know, what’s the best thing that you can do for your customers today? Well, it’s obviously not the cost-effective, user-friendly communication method like email and phone support. Nor is it just a live chat window pinned to your website. It’s a 24/7 live chat support!
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Live chat is undoubtedly an untapped potential for the businesses around the globe. Of the many benefits that it provides, boosted agent efficiency is a considerable one which is possible due to multitasking. However, multitasking may often put the agents under pressure and then it becomes more of a headache! It then requires employing a few clever strategies to combat such situations. Read on to discover the most effective ones:
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With the entire world turning tech-savvy, websites have become the very first point of contact between the customers and the businesses. As they always say: First impression is the last impression! Hospitality is solely about an exceptional customer service. So, it’s imperative that these websites offer a live chat support. Live chat for hospitality websites is something that’s needed to accomplish the booking targets and boost website conversions. Read on to know the various advantages it provides:
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CRO or conversion rate optimization refers to a structured and systematic approach to enhance the performance of your website. The process is all about leveraging the website traffic to benefit your business. It may include anything from changing the color of a CTA button to personalization. The main aim of the process is to boost the conversion rates exponentially. Here are the best practices to boost your website’s CRO.
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The term ‘upselling’ refers to a sales technique where a customer is made to spend more by buying an upgraded version of what’s being purchased. It may also mean exposing the customer to other unexplored options. Either way, it’s about convincing a customer to spend more.
However, it’s very important to know the right way and time to upsell. That’s because you may seem pushy if it’s not done in a proper manner. The best way to do it is using a live chat service. Here’s how you can do it:
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For the businesses to thrive in today’s competitive world, personalization is the best tool available. Since numerous businesses are a part of the same lucrative market, the customers have a lot of choices. In case they do not get the desired service from a business they simply switch it. Also, where all of the competitors claim their products to be the best, it’s just the customer service that can differentiate them from each other. That’s where personalization plays its part. Here’s how personalization can be effectively inculcated into customer service so as to provide personalized customer service:
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Customer service is a tough profession to opt for. Being a customer support agent is quite challenging owing to the diversity of customers to be served every day. Of all the skills that a customer service representative needs to possessive, it’s a necessity to embrace a positive attitude towards your customers to serve them even better. Here’s how you can do that!
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With the entire world growing fond of mobile technology, the expectations have become sky high. People, companies or businesses today want to achieve more in less time. They crave for efficiency, speed and that too without compromising with the abstract aspects. The world has seen a number of inventions when it comes to enhancing the convenience regarding particular tasks. Chatbots are one of those highly efficacious inventions.
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What is customer churn? Well, for any business, it’s no less than a nightmare. Churn rate basically shows how your business is doing with keeping customers by your side. Customer churn may be caused due to inadequate product quality or lack of support or absence of credibility of the business and other such factors. The reasons for customer churn are numerous but the solution to this problem is just one- customer retention! Here are some of the most effective tips for retaining your customers:
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