Common live chat fails and ways to combat them effectively

Live chat fails

Making the most out of a live chat service is just a matter of using all the live chat elements in the correct proportions. If used correctly, live chat can help generate leads, reduce cart abandonment, boost sales and gain loyal customers. On the other hand, if the chat support is not up to the mark, it can drive the customers away. Here’s a list of the most common live chat fails along with the ways to mend them:

Continue reading “Common live chat fails and ways to combat them effectively”

Here’s why you should opt for a mobile-friendly live chat?

Mobile-friendly live chat

It has long been said that today’s customers have a very short attention span and even smaller level of patience. Also, with the growing usage of mobile devices, it’s no brainer that most of them are likely to access the internet through mobile devices. Now, if the websites are not mobile friendly in the first place, it’s a loss for the respective businesses. Next, if the websites are mobile friendly, and they offer a live chat service that’s not mobile friendly, it won’t be as fruitful as expected. A mobile-friendly chat is what the mobile users require today to resolve their queries on the go and be confident enough to do business with the respective websites. Here’s what all a mobile-friendly chat can do for an e-commerce website:

Continue reading “Here’s why you should opt for a mobile-friendly live chat?”

What makes a customer experience memorable for your customers?

Customer experience

There may be two reasons for a company’s customer service being memorable. Either it was so good that it exceeded the customers’ expectations or it was so pathetic that it pissed him/ her off. As a matter of fact, customer experience, whether good or bad is actively shared with the people around so as to let others know about them. No business in this whole wide world would want its customers to remember it for its flaws. So, here are some tips to avoid the negative aspects of being memorable:

Continue reading “What makes a customer experience memorable for your customers?”

Live chat software: Simply at your service 24/7/365

live chat

Live chat is a clear preference among the users over more traditional customer service channels like email or phone. It is capable of delivering immediate responses and providing instant query resolutions in real time. Whether the customers crave information or have pre-sales queries or require post-sales support, live chat is the best resolution to all of their queries. As an online channel, this service meets the customer exactly where and when they need it. All these features make support via live chat effortless and more user-friendly as compared to phone or email support.

Continue reading “Live chat software: Simply at your service 24/7/365”

Here’s all that live chat does for your travel website

Live chat for tourism

So far we have talked about live chat software and its benefits for e-commerce sites. When it comes to travel and tourism sites, live chat is equally beneficial for these sites. Just like e-commerce websites make the most out of this service, travel websites can also leverage it to guide their customers, increase website conversions, boost revenue growth and more. Read on to know how.

Continue reading “Here’s all that live chat does for your travel website”

What makes a live chat service efficient?

Live chat efficiency

The basic idea behind providing a live chat assistance on a website is to remove customer pain points in shortest possible time. It is basically meant to ensure that customers are not left alone with their problems. However, it is important to employ some strategies so that your live chat service works appropriately. Read o to know what makes your live chat service efficacious:

Continue reading “What makes a live chat service efficient?”

Provide real time convenience to your customers with live chat

Live chat

It’s no brainer that the product quality alone cannot do wonders for a business today. Customer service is what needs to be taken care of in today’s era. Providing real-time convenience to the customers is what businesses should aim for today. The best way for providing this convenience is ‘live chat’. Here’s all that makes a live chat software that effective:

Continue reading “Provide real time convenience to your customers with live chat”

Here’s how live chat increases website conversion

Live chat for increased conversions

For all the businesses worldwide live chat is undoubtedly an untapped potential. Live chat can help customers get all their queries resolved in real time. It further helps in maximizing the conversions. What makes us say that? Well, read on to know the reasons that will convince you about its capability of boosting the conversion rate for a business or website.

Continue reading “Here’s how live chat increases website conversion”

Here’s how you can build customer loyalty using live chat

Live chat to boost ustomer loyalty

As a matter of fact, a live chat window on a website is a window into the respective company. It is the most convenient place for the customers to share their concerns. As far as the companies are concerned, every such communication is a golden opportunity to gain loyal customers. Didn’t get it? Read on to know how live chat can help achieve customer loyalty:

Continue reading “Here’s how you can build customer loyalty using live chat”

Here’s what your customers actually want from you

Customers

According to a research, more than the quality of a product or service or brand name it’s the customer service that drives the sales for a business. Also, in order to deliver just what the customers want, it’s very important to study their interests, preferences, likes, and dislikes. Customer expectations today, are very high. Let’s have a look at what all they want from a business:

Continue reading “Here’s what your customers actually want from you”

Avail all the hidden opportunities with proactive chat!

Proactive chat

Do you know that you miss out on a lot of opportunities just because not all of the visitors on your site are willing to engage? Passive visitors are the ones who rather prefer being engaged turn out to be the reasons for missed sales opportunities. Proactive chat lets you identify these potential customers and increase the chances of conversion for your website. Apart from this, there’s a lot that proactive chat can do for you. Read on to know:

Continue reading “Avail all the hidden opportunities with proactive chat!”

All that you should not be doing during a proactive chat

Proactive chat

As a matter of fact, not all the website visitors like to engage. They rather like to be engaged. That’s where a proactive chat steps in. These chat invitations facilitate customer engagement so that you do not miss out on any opportunity of conversion. However, proactive chat can be beneficial only if you use it in an appropriate manner. There are certain mistakes that if committed can actually have a negative impact on your visitors. Read on to know what they are:

Continue reading “All that you should not be doing during a proactive chat”

What infuriates your customers the most?

Unhappy customers

Unhappy customers may directly or indirectly mean high bounce rates, bad company reputation, declined sales, deflated profits and much more. Even if you do your best to gain customer satisfaction, there are certain pitfalls that might lead to customer dissatisfaction. So, it is necessary to be aware of how your customer service efforts are performing. Let’s have a look at the most common reasons that you do not realize can make your customers unhappy.

Continue reading “What infuriates your customers the most?”

Top tips to increase your net promoter score ( NPS )

NPS

NPS or Net Promoter Score is a relationship survey that enables you to understand whether your customers would recommend you to others. It is of high significance for your business as it lets you know where actually you stand when it comes to your business’s success. NPS score actually lets you measure customer satisfaction, customer loyalty and a lot more. Therefore, working towards its improvement can actually help your business stand out from the crowd.

Continue reading “Top tips to increase your net promoter score ( NPS )”

4 of the latest and best trends in customer service today

Customer service trends

The trends in customer service are updated every now and then. And the businesses try and keep up with every new advancement in customer support so as to keep their customers happy. Customer service has undoubtedly become complex due to the ever-increasing expectations of the customers worldwide. There’s no such technology to notify one about the latest trends in customer support. In order to keep up with the pace, businesses need to study the patterns in consumer behavior thoroughly. Based on such patterns, we have accumulated a list of five latest trends in customer service:

Continue reading “4 of the latest and best trends in customer service today”

Live chat: The most valuable asset for your business

Live chat for business

Live chat is no longer limited to the fully fledged businesses. Understanding the importance and monitoring the credibility has made even the small enterprises understand the benefits of live chat. So in today’s digital and online market if you want to compete, you have to have that extra support, communication, and comfort for your customers.

Continue reading “Live chat: The most valuable asset for your business”

Customer retention: Proven strategies to grow a loyal customer base

Customer retention

Businesses that are aware of the power of customer retention, leverage it and make efforts to keep their customers satisfied. As a matter of fact, word of mouth is the strongest marketing tool these days and the main source of WOM marketing are your present customers. When your customers are satisfied with your services, they tend to promote it and drive in new customers, hence, lowering or exempting the cost of customer acquisition. So, that is why businesses should consider making efforts towards customer retention. Here are the best customer retention strategies to help with the same.

Continue reading “Customer retention: Proven strategies to grow a loyal customer base”