What if I ask you how’ll you train your live chat agents?
Your response would probably include statements like:
Continue reading “Training your live chat agents: Essentials elements of the training process”
As a business, taking care of your customers’ requirements and striving hard to enhance the customer experience is a great idea. Further, providing an amazing live chat support so that they can reach out to you in case of queries is a commendable move.
Continue reading “Silly live chat mistakes that may simply shoo your customers away!”
Ever considered adding live chat support on your landing pages?
Let’s first get a clear idea of the landing pages.
Landing pages, according to the digital marketers, are crucial for inbound marketing. These pages are where a business wants its target audience to land, irrespective of how they find them.
Continue reading “Here’s why you should be using live chat on your landing pages”
You must have often heard about the benefits that a live chat support provides to any business using this amazing support tool.
What nobody tells you is that a live chat support is of no use if your website visitors don’t avail it. In other words, if the chat volume on your website is less, you can’t really expect to achieve the desired amount of conversion and customer satisfaction.
So, what can be the possible solution?
Continue reading “The best tips to boost your website’s live chat volume asap!”
Does your online store seem to be plateauing?
Has your revenue begun to look the same every month?
Have all your efforts to outwit Google and crack its ever-changing search algorithm been rendered futile?
Do you feel all the money that you used to drive traffic in an attempt to increase your average order value has been wasted?
Well, if that’s the case, you surely need something much more than all that you did to profit your business. You need these tips and tricks:
Continue reading “Clever hacks to boost the average order value for your business in a jiffy!”
WOM has been there since ages!
No, seriously!
People around the globe have been dependent on the recommendations of their friends, relatives, colleagues and so on for the purchase of a thing as small as a toothpaste. With time WOM has grown as an inevitable aspect of a business’s growth. Hence, every business that wishes to taste success looks for strategies to garner more and more of WOM.
Continue reading “Clever tactics to skyrocket WOM for your business!”
You may ask me: What’s the need to add a personal touch to a business’s live chat support?
Well, that’s because apart from the customers’ obvious needs for which they end up on your website, they also have psychological needs. Every business needs to fulfill these needs so as to turn its website visitors into paying customers! This can be easily done by adding a human touch to its live chat support so as to facilitate warmer customer-agent interactions.
Read on to discover the best tips to personalize live chat interactions:
Continue reading “How to add that much needed personal touch to your live chat support”
Customers love having choices. They love being valued. They love their opinions being voiced. And a business that never fails to provide all this, is the one that has the highest customer loyalty and is eventually successful!
A customer loyalty program is one of the many ways of making your customers feel appreciated and encourage them to be with you for long. Personalisation encompasses activities like an advanced access to new products, special discounts on certain products and so on. Successful loyalty programs help the businesses to strengthen their relationships with their customers.
Now the question is, what all makes a customer loyalty program successful?
Read on to know the answer:
Continue reading “Clever hacks to make your customer loyalty programme a success”
In a world like today, where most of the businesses swear by the power of a live chat support on their websites, there are still a number of others who are reluctant to use the impeccable support tool for their business.
The reason?
Continue reading “Lesser known live chat support myths that need to vanish asap!”
Customers like live chat support but that doesn’t necessarily mean they’ll like your live chat agents too!
The reason?
Well, it takes a certain set of live chat agent qualities to make the customers happy. Read on to discover all that it takes to be an efficient live chat agent.
Continue reading “Live chat agent qualities responsible for a business’s chat support excellence!”
Me: What features should you look for in a live chat software?
You: Pricing, proactive chat, canned messages, co-browsing, video chat, reports, and analytics.
Me: Is that all?
You: *Confused*
Continue reading “Features that’ll help you make the most of your live chat implementation”
Gone are the days when live chat used to be an optional customer support channel. The times have changed now!
According to a research, live chat is something that 30% of customers look for, the very instant a query arises. The same research suggests that the percentage grows to an astonishing 62% in the case of mobile users! Also, since the entire world is turning mobile, so this figure is all set to boost to an unimaginable level thus pressurizing the businesses to work on their live chat support.
But, is it enough to have satisfied customers?
Are the customers happy with just a live chat service being provided by their favorite brand?
Well, the answer is a big NO!
Wondering why?
That’s because there are certain leaky points that when exist in a business’s online chat support may simply piss the customers off. Let’s have a look at them.
Continue reading “All that your customers hate about your live chat support!”
It won’t be wrong to say that customer service is one of the most crucial factors responsible for a business’s success. That’s the reason almost all companies try to improve their customer service performance by employing the best strategies. Also, a highly productive support team will be consistent at all times.
Here are the best strategies that the most successful businesses employ so as to maximize their performance in customer service:
Continue reading “Want to take your customer service performance to a higher level? Read on”
An investment in a live chat software is the best decision a business can make. There is a number of benefits that it can enjoy once it has a 24/7 live chat assistance on its website. A business can achieve everything from increased conversions to customer satisfaction but there’s a condition.
Wondering what it is?
Well, the only condition is that the customer support team or the chat support team avoids the most common live chat mistakes. Here’s a list of the biggest mistakes that the chat support agents need to avoid in 2018:
Continue reading “Live chat mistakes your customer support team should avoid in 2018”
Today, live chat is much more than just a customer support tool for the companies around the globe. It is a way of getting all creative and decked up to take customer experience to an entirely new level.
In the banking sector, customers show an increasing preference for interacting with banks digitally. As a result, most of the banks have already invested great amounts of money in their online platforms. They further strive to find ways to enhance the customer experience. That’s where live chat service for banking steps in and here’s a list of all the benefits it offers to the banks leveraging it.
Continue reading “That’s how banking sector leverages the power of live chat today!”
Why a remote customer service team?
Well, there are a number of reasons:
i) Remote working has grown extremely popular
ii) Employees working remotely feel a sense of having a control over the environment they are working in and hence are more productive
iii) Working while enjoying results in a free mind that boosts the productivity further.
As far as the business is concerned, the reasons may vary from an absence of the office to having team members across time zones so as to respond faster to customers all over the world. Whatever the reason be, there are a number of ways to make the most out of your remote customer service. Read on to know the best ones.
Continue reading “The best ways to manage your remote customer service team”
It’s a no-brainer that acquiring new customers is far more costly than retaining the existing ones. And the best way to do that- a successful customer loyalty program!
As an online business, your objectives’ list may include boosted sales, happy customers, greater brand exposure, lowered marketing costs and so on. What if I say, all of this would be sorted once you pay attention to your customer loyalty program?
No, seriously! A bang on customer loyalty program can help achieve all these goals. All you need to do is, follow these clever hacks:
Continue reading “That’s how you put up a successful customer loyalty program”
Suppose you enter a showroom and you find this well-dressed, well-spoken salesman keen to tell you the ABCs of each and every product present there. He doesn’t even let you tell what you’re there for and literally slaps all the relevant and irrelevant information on your face! How would you feel?
Annoyed, right?
Continue reading “Proactive chat: The best practices that’ll make your customers love you!”
This is an era of digitization. Today, you can find everything from a newspaper to books to apparels online. You don’t need to hop stores to purchase something that you require. You just need to browse and click and that’s it! Though online shoppers experience convenience with the help of online shopping, there are a number of difficulties they have to face. Here’s a list of the most common -problems that simply piss the online customers off:
Continue reading “All that may make the online shoppers frown upon your brand”
What’s your idea of brand building?
What all do you think a brand needs to grow?
Well, if you ask us, brand building refers to boosting a brand’s equity directly through advertising campaigns and indirectly through promotions such as event sponsorship. In order to build your brand effectively, you need to employ an exceptional brand building process.
Continue reading “The coolest brand building hacks you need to know today!”