Your customers expect you to serve them round-the-clock and in order to succeed, you need to live up to their expectations. The online presence of your business is not enough to take your brand to the desired height. Your website further needs to serve its visitors day and night not only through its content but also through real human beings i.e. live chat agents.
Continue reading “Are your live chat agents polite to your visitors or just driving them away?”
Do you know that you are doing your competitors a favor if you are not serving your customers round-the-clock?
Well, most of the businesses out there are doing it and you too should do it. You and your employees don’t need to be in the office 24/7/365 in order to serve the customers. All you need to do this is, opt for a live chat service provider and make the concerned individuals aware of everything you want your customers to know about your brand.
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They say- Be there where your customers are! And ever since the advent of social media, platforms such as Facebook, Pinterest, Twitter, LinkedIn etc. are the best places where the customers love to spend a lot of their time. As a result, the businesses that realize the importance of customer satisfaction, take to social media to extend support to all their customers. But do all of these businesses succeed in providing an exceptional social customer support to their customers? The answer is a big ‘No’!
Continue reading “Social customer support blunders you need to stop making right away!”
Every business on this planet wishes to generate leads and wants the list to build up over time. What most of them fail to understand is that not every lead is a beneficial one. This results in the businesses using wrong strategies to grow their email marketing list and wasting their time and efforts.
So, what’s the right thing to do?
Read on to know.
Continue reading “Killer tips to quickly grow a qualified email marketing list for your business”
The digital technology has grown bigger and bigger over all these years and it still continues doing the same. One of the latest and the hottest trends in this field is that of chatbots and AI.
Almost all of us have come across a number of articles about chatbots and the advancements they have made to the digital technology. We’ve also known about all the buzz these smart creatures have created in the field of customer service. However, certain myths surrounding the bots hold the businesses back from leveraging their power.
Let’s have a look at the most hyped myths related to chatbots:
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Why should you even opt for an outsourced live chat support?
Well, an online chat support that you offer to all your present and potential customers undoubtedly guides them through the purchase cycle. But is it really that cost-effective and delivers 100% results towards lead generation?
Your answer may probably be a ‘No’ or ‘Sometimes’, isn’t it?
Continue reading “Here’s all that an outsourced live chat service can do for your business”
Cultivating an exceptional customer experience for your customers is as important as delivering a great service in today’s era! An impeccable customer service alone cannot meet the ever-increasing expectations of today’s customers. Here are the best ways to create a great customer experience strategy that helps retain your customers and build a loyal customer base.
Continue reading “Customer experience strategy: Unrivalled tips to create a successful one!”
Customer support trends undergo evolution with each passing year. Just like we saw live chat, artificial intelligence, chatbots and other such amazing advents transforming the customer support industry, several other trends will continue to enhance customer experience.
Here is a rundown of the latest customer support trends that will help keep your customers and target audience smiling in the coming year!
Continue reading “Customer support trends: What’s hot and what’s not for the coming year!”
What’s your idea of an exceptional eCommerce customer experience? A well-designed website, easy navigation, killer content, easy checkout process and stuff?
Well, there’s much more that affects customer experience today. The eCommerce customers today are smarter than ever and highly impatient. Businesses have to strive hard to impress them as their success is no more ruled by just the product and service quality.
It’s the customer experience that plays a major role in deciding the customers’ perspective of a business today. Here’s all that helps enhance the experience and place the business in a win-win situation.
Continue reading “Customer experience: The best tips to ramp it up for your eCommerce”
Businesses around the globe are very well aware of the fact that customer acquisition costs far more than nurturing the existing customers. That’s the major reason why they religiously practice customer retention. However, not all of them do it the way it needs to be done!
Here’s a list of all the wrong customer retention practices that may shoo your customers away rather than keeping them glued to the brand. Read on to identify if you too are involved in these practices and probably harming your business!
Continue reading “Top customer retention sins that may actually drive your customers away!”
CSAT or customer satisfaction is the measure of how happy your customers are with your products and services. Customer happiness is something that most of the successful businesses today strive to excel in and the other businesses work at achieving.
There are a number of tips that are believed to be helpful in achieving customer satisfaction. Some of them include setting appropriate expectations for the customers, providing a 24/7 customer support, replying faster, making it easy for the customers to reach out to the customer support team and more! However, all these tips are effective only if they are followed the way they need to be. Didn’t get it? Read on.
Continue reading “Boost your CSAT: Sure fire tips to ramp up your e-commerce success!”
There was a time when e-commerce boomed into our lives and transformed everything. Shopping for just about everything that too from the comfort of our home became so much easy. Adding up to the convenience came in mobile e-commerce which is an evolution of traditional e-commerce such that it can be accessed using handheld devices.
Continue reading “Mobile e-commerce: Elements that you just can’t miss out on at any cost!”
In the simplest language, growth hacks are certain conventional and unconventional marketing experiments that lead to the growth of a business.
Here are the best ones that you can leverage to make your business shine.
Continue reading “Ultimate growth hacks that’ll profit your business like never before!”
You’ve probably heard about the benefits that a 24/7 live chat assistance offers to your website and business, isn’t it? You may have heard that it helps engage website visitors, convert them into customers, grow your business, boost sales and probably keep the customers coming back.
What if we say that’s not all?
What if we say there are a number of benefits that you are not yet aware of?
Don’t believe us? Read on.
Continue reading “24/7 live chat assistance: Lesser known benefits of the amazing service!”
Live chat is more than a support on your business website.
It’s more than a digital equivalent of your physical shop assistant.
So far, you’ve heard that a live chat assistance helps in customer query resolution, boosts sales and profits, increases customer retention and stuff.
Well! that’s not the end of the story. Here’s something more to it. Here’s how a power packed live chat tool can help boost your marketing endeavors like never before!
Continue reading “Here’s how live chat amazingly skyrockets all your marketing endeavors!”
So, you run an online pharmaceutical store?
Yes? Great!
What do you do to differentiate yourself from your competitors?
How do you manage the legitimacy and credibility of your website?
How do you ensure your customers’ satisfaction?
Is your website a high conversion one? No?
Well! What if we tell you, you can get all that you may be missing out on with just a single live chat tool on your website? Not convinced? Read on.
Continue reading “Here’s how a live chat support benefits your online pharmaceutical store”
Being a modern day automotive business owner you’ve probably got a well-designed and fully optimized website. But wait a sec! Does your website offer a live chat service?
NO?
Well! In that case, you are missing out on a number of prospects, sales and business growth opportunities. If you’ve not yet considered a live chat service on your live site, here’s all you need to know and act upon!
Continue reading “Live chat for automotive business: The benefits you are missing out on!”
Cross-selling refers to the practice of suggesting similar or complementary products or services to an existing customer during the buying process. The sole purpose is maximizing the revenue. Since this era is a digital one, you’ll find almost all the businesses online. This further means that most of them practice cross-selling online. There are a number of ways to do so. One of the most effective methods is cross-selling using live chat.
Continue reading “Cross selling using live chat: Killer tips to leverage the best support tool!”
Why live chat for insurance services?
Well, it’s all about customer relationship when it comes to the insurance sector. As a matter of fact, it’s this relationship that brings more business and referrals.
Do you know what’s the best way to develop this relationship?
Continue reading “24/7 live chat for insurance services: A stunning customer service makeover!”
Are you aware of the latest live chat trends?
If not, you’ve landed up at the right place.
Though live chat is one of the customer service tools, it has successfully established itself as a powerful entity in the entire scenario. The amazing tool has empowered a number of businesses and helped them grow rapidly. The already powerful trend has become more efficient with the latest advancements. Let’s have a look at the hottest trends in a live chat service this year:
Continue reading “Live chat trends: Know the hottest ones that successful businesses use!”