The healthcare sector has always welcomed the advancements in technology with opened arms. The sector continues to constantly redevelop and improve patient care and operations. As a matter of fact, the advent of live chat and video chat in the healthcare industry has played a significant role towards the improvement in patient care.
Let’s see how live chat and video chat facilitate the healthcare services:
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The whole world is online. So is the cosmetics industry! Reason? Every business that wants to be successful in today’s era, employs a customer-centric approach. Higher the level of customer satisfaction, the more successful is the business and the only way of doing that is enhancing the customer experience.
Here’s a list of the best practices from the most successful online cosmetics companies:
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Hospitality, tourism, customer support, education, health, finance, retail- not even a single domain is untouched by live chat! The powerful tool has the potential to serve them all and work wonders for them.
Today, we’ll be telling you how live chat benefits the software industry. Read on.
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Inbound marketing is all about garnering the attention of the website visitors through content creation. That’s done through quality and informative niche-specific content before they even think of availing a business’s services.
The inbound marketers today are well aware of the fact that there’s an abundance of information. They also know that there’s a lack of attention and patience. That’s what encourages them to intensify their marketing endeavors.
As a matter of fact, of all the methods employed in making the most out of inbound marketing, live chat remains an unrivaled one.
Wondering what makes us say that? Read on.
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What qualities do highly efficient live chat agents possess?
Faster response time, multitasking, good writing skills, excellent command of grammar and stuff?
Well! That’s what everybody knows! Today, we’ll tell you about the little-known traits of the most successful live chat agents.
Ready? Here you go!
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It’s a no-brainer that a business needs to filter what it communicates to its customers. There’s something more important than this. Any idea what that is? Well, its the communication channels that it uses to engage with its customers. Just like it’s important to know what to convey, it’s equally important to know where to convey it.
Continue reading “Top communication channels your business needs to be present on today!”
Being a part of the e-commerce competition, you must have often heard about placing live chat on your checkout pages. Do you know the reason behind this suggestion? Come, let’s enlighten you with the same:
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Chatbots for customer service- yet another intervention of technology in real life.
When you own a business and have a huge customer base to serve, you are under constant pressure to keep all your customers happy. Keeping abreast with the latest trends in customer service, employing strategies to improve the customer experience and making endless efforts to gain more and more satisfied customers is what every business aims for.
Continue reading “Ever tried chatbots to ramp up your customer service standards?”
Do you know what’s the best way to stand out from the crowd? Ever wondered what works the best when trying to stay ahead of the competition?
Well! The answer lies in the following three words- ‘Beat your competition’!
Be it a business or education or customer service, the statement applies to all. The best way to be a clear winner- you have to beat all those competing with you.
When it comes to customer service, there’s a lot you can do to beat your competition. Read on to know.
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Live chat agents have to be fast, patient, versatile, flexible, knowledgeable and what not! Above all, they need to be accurate in every response they send to the customers seeking query resolution.
Wondering why?
Suppose you have an issue with a company’s product and you reach out to the support team through live chat. How would you feel if you receive responses full of typos? Won’t it just spoil your already spoilt mood further?
That’s why it’s important that special attention is paid to the emails and the chat responses sent to the customers. This is necessary not only for a business’s reputation but also for ensuring customer satisfaction.
Continue reading “The best tools to turn your live chat agents into grammar nerds right away!”
Customer service fails– something that every business may face at some point in time or the other.
Why?
Well! Obviously, they are not doing the needful. Customer service fails eventually lead to dissatisfied customers and the reason for this may be anything from bad employee choices to neglecting customer efforts!
Here are some of the reasons that otherwise go unattended but may actually be contributing to your business’s customer service failure.
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What’s an exceptional customer service?
It’s that smile on your customer’s face when he/ she receives what he actually asked for. It’s all about those brand mentions that your happy customers willingly make on social platforms. It’s the WOM that drives in new customers.
In other words, when you go that extra mile for your customers, they obviously feel valued and wish to appreciate your efforts. And they do it through brand loyalty, WOM marketing and so on.
But how do you push your limits to make all that happen? Read on to know.
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The way customers buy is no more the same. Customers today are smarter than ever. It’s imperative that businesses keep abreast with customers’ interests and buying methodologies. That’s what buyer personas help with.
But wait! Is it that easy to create these personas?
Not at all! In fact, the process is prone to a number of mistakes that are rather considered to be good practices. Here are some of the most common mistakes that render these personas less effective.
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Nothing comes easy! Especially when it’s about businesses, customers, sales, and profits, you have to give a little to get a lot.
When you own a business, you just can’t sit back and relax if you have acquired enough customers. The uncertainty of this domain can wreak havoc on your business anytime, anywhere! That’s because customers today are fast enough to change their choices and decisions based on the type of experiences they have with businesses.
Continue reading “Finding your customers: All that it takes to reach out to your prospects!”
Hiring live chat agents is so simple!
Do you feel the same?
If yes, then you are mistaken! Choosing a live chat agent for your company is not just putting a candidate through a writing test and a typing test. It’s a lot more than that!
That’s because your live chat agents represent your business. The way they interact with your customers, assist in query resolution, guide them through the purchase process, clarify their doubts and help in making decisions determines how customers perceive your business!
Continue reading “Hiring live chat agents: The best tips and tricks to do it the right way!”
A knowledge base on your website is a boon for your support agents and customers alike.
You ask us how?
Well, it’s no brainer that the customer service reps have to deal with a lot of queries throughout the day. Also, of all the queries that they have to face, most are simple and repetitive. The time wasted in helping all the customers with similar (and simple) issues can effectively be used to address more critical issues. That’s what a knowledge source can help with.
This implies, having an effective knowledge base is quite inevitable! Here’s how you can create an effective one.
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Let’s help you out!
Do you know what the trouble with today’s customers is?
Continue reading “Here’s why you actually need a live chat service for your website”
Chatbots for hotel websites- Truly a match made in heaven!
With a large section of the population going gaga over the messenger apps today, it has become a bit difficult for the businesses to reach out to their audience. That’s because privacy has become a major concern for the people nowadays. They no more wish to be bothered every now and then and do not feel like sharing huge chunks of personal information with just about anyone!
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Not yet created a chatbot for your business? Not quite convinced about creating one? Well, we have some solid reasons to convince you about that!
But first! What exactly is a chatbot and what’s it meant for?
Well, a chatbot is basically a computer program that conducts a conversation via auditory or textual methods. It’s a method of fuelling up your live chat assistance. Easy to create, this highly efficacious program is the best thing you can strengthen your website with. Have a look at what all it can do for your website and business:
Continue reading “Chatbot: A reliable and trusted employee ready to serve you for free!”
Customer pain points in a purchase journey are inevitable! The success lies in eradicating them in the best possible manner. This would first require the identification of these pain points and the best sources to dig them out are:
Continue reading “Customer pain points: Where to uncover these leaky points in your business”